Emich Volkswagen

Posting this for Emich: Horrible experience with their service department after purchasing a certified pre owned VW at Emich. Car had coolant and oil leaks and took 4 days to fix. It takes a near act service department after purchasing a certified pre owned VW at Emich. Car had coolant and oil leaks and took 4 days to fix. It takes a near act of god to talk to a person on the phone and when you do get a person there is rarely any useful information relayed. When I got my car back on Friday after leaving it on Monday, it gave the same error message it did when it went in for service and additional warning lights stayed on. It was close to end of business and I was told to call on Saturday. Called Saturday as instructed and was told none of the people I was told would be there working on the weekend and that no one there could help me. Called Monday and couldn’t talk to an advisor or service manager. Was told to bring my car up to the dealer which is 20+ miles from my home so they could see what was wrong. Only after considerable prodding did they begrudgingly send someone to my home to see what it could be. Turns out the car was a full quart low on coolant, suggesting my car might not have appropriately been driven after it was repaired. Coolant leak can wreck an engine, but I was told the car probably just needed to be burped post repair and that it “should be ok to drive”. Yeah, because an overheated engine won’t do damage at all. Communication absolutely sucks and the service advisor tried to gas light me and make me come back to rectify their mistake. Never taking any vehicle there again, absolutely horrible experience. More

Almost two years ago I bought my 3rd VW from Thanks to my dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to g dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to get me into my beautiful 2022 Tiguan well fast forward to this last week and I got a call from Nermina asking me if I wanted to look at a trade-in for a NEW 2024 at a better rate. I knew my interest was high with the other lender and my credit has improved so I thought okay let’s give it a shot. The caveat was I was out of state at a meeting then on a plane. Nermina was able to execute everything regardless and I was signing from 30,000 feet in the air. Not only that she was negotiating with finance on my end and got me to 0%!!!! When I got back on Friday I was able to walk-in and see my new vehicle and just work through the standard logistics with Tyson and Doug Larson. Emich was on my side to treat me like a lifetime partner. Nermina is a friend for life. I receive holiday cards and calls from her. I see her when I go in for service. She knew what I was paying and knew she could put me in a better place and even help me on my credit journey. Doug was my ally and gave me a big hug when we were done with my paperwork. I will never buy anywhere else and I LOVE my car. I even got upgraded features and Nermina showed me how to program simple things that I would have never known how to do like the garage door opener. Thank you, Nermina. Doug, and Tyson. I love you all and am forever grateful to you personally and to Fred and Emich for running a customer-first ethical business. I’m pleased to share my photos of my 2022 Tiguan with Nermina and my 2024! More

Great service. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. More

This was the best experience buying a car I’ve had yet. Nermina is top tier. Nermina is top tier. More

I had a great experience with Nermina at Emich VW… she’s so knowledgeable and efficient! She also took the time to make sure I knew about all the features of my new high tech vehicle when I picked up the k so knowledgeable and efficient! She also took the time to make sure I knew about all the features of my new high tech vehicle when I picked up the keys of my shiny, spotless, beautiful new Tiguan, with a full tank! More

Always received great service and amazing sales department. Would highly recommend Emich to anyone looking for a dealership that you can trust from start to finish! department. Would highly recommend Emich to anyone looking for a dealership that you can trust from start to finish! More

Best VW dealer in town . Jered Beeman rocks . Thank you as always . Will keep coming back . Jered Beeman rocks . Thank you as always . Will keep coming back . More

I test drove a '21 Tiguan on 8/12/24 and needed 2 days to secure a deposit. I texted Nermina the sales agent at 9:19am that I was interested in purchasing, I was obtaining my cash deposit and was en route a secure a deposit. I texted Nermina the sales agent at 9:19am that I was interested in purchasing, I was obtaining my cash deposit and was en route and would be there by Noon. She then sent me an email for a 12:30pm appointment. I showed up at 12:15pm with cash in hand, but it was sold out from underneath me. That's substandard customer service and I have the time date stamps in text. More

Had a fantastic vehicle lease experience with Gabe Golesh at Emich Volkswagen - friendly, knowledgeable individual. Totally recommend Gabe! at Emich Volkswagen - friendly, knowledgeable individual. Totally recommend Gabe! More

DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complain I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything , just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it. I talked to another VW dealership and they informed me that even though I paid the price for a 2024 car and was told I am getting a 2024 car I was given a 2023. They have stopped selling the 2023 due to almost 100,000 cars being recalled and problems with all of the cars. I was told I was buying a new car, but now looking into this, the car was delivered to the dealership in Jan 2023 and I bought the car in May 2024. It was an 18-month-old car. The car has been in the shop 3 times and every time they say it doesn't work well, but there is nothing they can do. It has trouble charging and won't hold charge but there is nothing they can do. They even told me if I wanted the battery to work I could not drive over 65. I am now living in Tucson and I cannot drive to Phoenix(122 miles), without charging 3 times to get here. I drive 11 miles to work and my battery drops 30% going to and from work. Therefore I cannot drive anywhere without charging and I no longer have free charging. I asked them just to give me the 2024 that they promised me when I bought the car. When I found the receipt from the window I realized they charged me 2024 pricing on a 2023. I got very screwed by Emich. More