Emich Chevrolet - Service Center

I first tried to get warranty service at MEDVED in Castle Rock but the service manager Steven H. refused to believe there was anything wrong and claimed he could not hear the annoying engine knock. Even afte Rock but the service manager Steven H. refused to believe there was anything wrong and claimed he could not hear the annoying engine knock. Even after I did my own research and suggested a few possible issues. He proceeded to tell me that blogs and forums are worthless and you can't believe anything they say. Why?? They have nothing to gain and are always willing to help you out by troubleshooting. Blogs and forums are perfect in situations like this when a dealership won't listen. Extremely frustrated by their unwillingness to help, I told him he no longer has my business! So much for customer service from a dealer that sells you a 30,000.00 SUV. I was not going to let the matter rest knowing there was something wrong with my H3. I drive by Emich daily and decided one day to stop and ask them if they service H3's. Paul K. said Yes! we do, he happily listened to my story and an engine recording I supplied. After he listened to the recording he said yes, without a doubt, there is an issue and we'll see what we can do. He didn't try to skirt around the issue and insult my intelligence like the did at MEDVED and he didn't waste one minute of my time. I set an appointment and took my car in on a Thursday morning and by Saturday he called and said it was ready! I couldn't believe it. It was a broken exhaust manifold bolt which is a problem on H3's (found that out on the forum) and was one of the issues I mentioned to MEDVED. It is not only loud and annoying but it's a dangerous issue (http://www.ehow.com/facts_6371150_effect-manifold-exhaust-leaks.html) Thank goodness Emich took my problem seriously and was willing to help!!!!! Thanks Emich. You rock Paul! More