Elyria Hyundai

Pleased w professionalism Everyone was very Friendly even those not working with me went out of their way to smile and greet, the facility clean with many amenities to make me Everyone was very Friendly even those not working with me went out of their way to smile and greet, the facility clean with many amenities to make me feel comfortable such as coffee, and a comfortable waiting area, professional, no pressure, good times More

Wonderful place to buy a vehicle, very knowledgeable sales staff, finance staff and maintenance staff actually wonderful. Will recommend this dealership to fa place to buy a vehicle, very knowledgeable sales staff, finance staff and maintenance staff actually wonderful. Will recommend this dealership to family and friends. More

My 2nd experience with Elyria Hyundai and my 4th purchase I purchased a great car 2016 Hyundai but they installed a crappy car starter which they charged me $750.00 to have installed on my vehicle. I purchased a great car 2016 Hyundai but they installed a crappy car starter which they charged me $750.00 to have installed on my vehicle. More

Great customer service!! Thank you for the professional, thorough, and stress free experience. I will highly recommend this location to any one looking to purchase a new or us Thank you for the professional, thorough, and stress free experience. I will highly recommend this location to any one looking to purchase a new or used vehicle. This is my first Hyundai and I'm excited! Thank you again for the outstanding customer service!! More

Elyria Hyundai is an excellent dealership Tom and Mike Nally did a wonderful job getting me a very good price well below my local dealer in Mentor. was well worth the hour drive Tom and Mike Nally did a wonderful job getting me a very good price well below my local dealer in Mentor. was well worth the hour drive More

The Customer is always right? uummhh! After only and hour of been there trying to decide if I wanted to buy the car or not Cristina told me that she only get paid by comision and to stop w After only and hour of been there trying to decide if I wanted to buy the car or not Cristina told me that she only get paid by comision and to stop wasting her time. we was negotiating the price for about a week but I didn't know all the details so I was asking questions about the car when she disrespect me the way she did.Then I call her "manager" and he say that maybe she lost some customers because of me.wow! I can't believe it. Very rude,disrespect and unprofessional... More

Great Customer Service Easy to work with. Friendly, knowledgeable & professional. Christina is an excellent sales professional. The service department is also friendly & Easy to work with. Friendly, knowledgeable & professional. Christina is an excellent sales professional. The service department is also friendly & knowledgable. Would defiantly recommend them to others! More

Had some issues with the new car , however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!! , however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!! More

Honesty is not their policy Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehic Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehicle. Larry promised that the car was in great shape and said to come on up and check it out. We took work off early and paid extra for our sitter to keep our daughter overnight. We get there and find out that the lift gate is not functioning and was told that only a GM dealer would have the fuse to fix the issue per techs at the service dept. Then during the test drive my husband felt the trans shutter, and asked Larry about the situation on the transmission. Larry swore the transmission was great and after asking multiple times about the transmission, he again said it was the condition of the roads and it wasn't the transmission. So we purchase the car. Driving home that night it was indeed the transmission. We took it into 2 mechanics and both told us the transmission is going bad, and also it wasn't the fuse on the lift gate. It turned out it was the switch on the lift gate which cost us $180, and on top of that a trans flush to try and fix the issue at $200. The flush didn't fix it. A new trans will cost us $3800. We were buying a new car because his current car's transmission was going out, and here we were back at square one with the same problem. My husband called the dealership and explained our situation. We were told the GM would be contacting us the following day. That didn't happen. My husband emailed the GM, and he finally replied saying he would TRY to call us after talking to Larry. He finally called my husband and basically gave two craps about resolving the situation. He told us that they don't do full inspection on trade in vehicles-that all they do is make sure the car is running and the brakes are working. That seems a bit ridiculous and a bad way to run a business. That they didn't know any of the issues were going on with the vehicle and chalked it up to, it's not his problem. He had every sort of excuse for all of our concerns and problems with the vehicle. Told us he wouldn't do anything for us cause it's not how they operate and that he would take the vehicle back but as a trade in and not for what we paid for. This guy is a joke and it's sad that this man is ok with running his business this way by selling lemons to customers. They definitely didn't mind taking food off of our table. They're mission statement says they won't waste your time and promise to give honest answers, but they do exactly the opposite. I would def. purchase elsewhere if you have the chance. More

look elsewhere for service i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $ i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $119/hr!) when you are only there an hour. yes, this was really happening (we got the price down). also, we told them not to perform any repairs until they checked with us first (we were there in person, so getting a hold of us was not a problem). they proceeded to ignore that and start work. they then tried to tell us that they had to keep the car as it was the end of the day, and that we would have to come back. thankfully we were able to avoid this from happening, as this would have been very inconvenient. there are lots of places to get service, so we will not be returning. you have been warned. More