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Elmwood Chrysler Dodge Jeep Ram - Service Center
East Providence, RI
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Elmwood Chrysler Dodge Jeep Ram - Service Center
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April 07, 2017
Great Dealership / Service department! Cant say enough good things about Elmwood Dodge! Scott in Service took great care of my truck and every employee there impressed me. The techs returne Cant say enough good things about Elmwood Dodge! Scott in Service took great care of my truck and every employee there impressed me. The techs returned my truck Fixed! Clean and where very polite! This dealership has thier act together and has some great employees! More
by Happy Ram owner
Employees Worked With
Other Employees :
Shop forman (earnie?)and several techs! And a couple lot guys!
March 09, 2017
PARTS Chris in the parts department is just down right RUDE! Terrible customer service not sure why you would want to treat your customers that wat. Chris in the parts department is just down right RUDE! Terrible customer service not sure why you would want to treat your customers that wat. More
by dc2jdm95
Employees Worked With
Chris Bessstte
October 11, 2016
Unprofessional I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership used it last. They never put it back in the truck. They said the master kit did not have the right one they ended up finding the right one supposedly and rotated the tires. They left the master kit piece in my truck so I would have one to unlock the lugs. Wouldn't that have been nice if I had gotten a flat, I would not have been able to remove the lugs without destroying them. When billing me, they wrote up a seperate charge and when I asked what it was they said it was the labor charge for the oil change, that the oil change should have been on line B instead of where it was. They wrote me up for a free wash which I never got and they never reset the oil change reminder either. Now I wonder if they did the oil change properly. I will not be going back, when I go to a dealership I expect a professional environment and this was not. The regular person was at lunch, must have been a late lunch and the person who wrote me up did nothing wrong and I have no problem with her. Not sure if it is her name on the invoice or the regular person. Don't want the wrong person to take any blame. More
by Bernardi Believer
Employees Worked With
Not sure
September 02, 2016
Excellent customer service I had a few problems with my car (flat tire, dead turn signal bulb, broken light mount) and Adam was able to take care of me quickly and make sure I w I had a few problems with my car (flat tire, dead turn signal bulb, broken light mount) and Adam was able to take care of me quickly and make sure I was aware of everything being done. Very nice guy and great customer service, but most importantly he does an excellent job! I would definitely recommend him More
by Carguy123456789
Employees Worked With
Adam Park
August 19, 2016
Elmwood to the RESCUE! I recently purchased a 2016 Durango from a dealership in MA, and after 3 months of trying to get them to handle a warranty issue I reached out to Elmw I recently purchased a 2016 Durango from a dealership in MA, and after 3 months of trying to get them to handle a warranty issue I reached out to Elmwood. Paul Jr. at Elmwood came to the rescue. Within 2 days of speaking with Paul Jr. I brought my Durango in for him to inspect the paint issue on the roof, and he sent me directly to the auto body to have it looked at, 2 weeks later i have my Durango back. I will be servicing it with Elmwood as they seem to understand that the long term value of a customer is worth picking up where another dealership left off. More
by Nathan Sullivan
Employees Worked With
Paul Jr.
August 18, 2016
Service Experience I purchased my Jeep last year and love it. This was my first purchase at Elmood Dodge and yesterday I had a recall to address as well as an oil chang I purchased my Jeep last year and love it. This was my first purchase at Elmood Dodge and yesterday I had a recall to address as well as an oil change, etc. The service department was very helpful and friendly and because it was going to take some time, they put me in a loaner so that I could go on with my day. I came back next morning to a clean and well running Jeep. Very good experience and I would definitely recommend Elmwood Dodge for sales or service! Thank you Lori Guillette Miele Tiverton, RI More
by Lori Guillette Miele
Employees Worked With
July 21, 2016
Horrible Service They lied and then screwed me, the took the car for an inspection, gave it back with the old sticker still on it, then when I brought it back the held They lied and then screwed me, the took the car for an inspection, gave it back with the old sticker still on it, then when I brought it back the held it for a week, damaged it, then charged me for the damage, I paid it just nto get it the xxxx away from them. More
by jsp2242
May 04, 2016
A strong feeling of SUPPORT = LOYALTY When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service. People would tell me your NUTTS you can get it d When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service. People would tell me your NUTTS you can get it done "CHEAPER" somewhere else? Well I believe in LOYALTY & the QUALITY of the PEOPLE that I talk to. I recently just ran into a MAJOR REPAIR on that same DODGE and got a QUOTE.... WELL I called ELMWOOD & told them there is just NO WAY I could afford that right now but I did need the car back. Well the FINE FOLKS there including Dede Silva & Jim Verdoia looked into this matter. I GUESS LOYALTY PAID OFF because they came up with a much better PLAN to get me back in my Dodge SAFELY AND MORE AFFORDABLE!!!!! THANK YOU ALL for making feel like part of YOU ELMWOOD FAMILY!! Sincerely: Arthur M. Carvalho More
by AC@SFZ
April 21, 2016
Fantastic service I bought a new Caravan from Elmwood about a year ago and have been getting it serviced there. All of my experiences with any service staff member ther I bought a new Caravan from Elmwood about a year ago and have been getting it serviced there. All of my experiences with any service staff member there have been fantastic. Everyone is very friendly and attentive. I own a retail business and know how hard it is to keep staff members motivated to give great customer service. Elmwood Dodge has accomplished this. They make buying a vehicle and getting service a pleasant experience. More
by caravan
April 11, 2016
Top Notch Dealership is awesome ,Great service Department,But just as impressive is the sales Department, special thanks go out to Dennis Freeman and Richard Mi Dealership is awesome ,Great service Department,But just as impressive is the sales Department, special thanks go out to Dennis Freeman and Richard Miranda who not only made the purchase of my Ram 1500 Express smooth and simple the treatment I received was TOP NOTCH thanks guys for a wonderful buying experience. P.S. went in for service and ended up buying an awesome truck More
by ram1500pjfyfe1572
