Elmwood Chrysler Dodge Jeep Ram - Service Center

always the best!! We purchased our RAM about 5 months ago from Elmwood CDJR and the whole process went so smoothly, quickly & was enjoyable (see my previous review). I' We purchased our RAM about 5 months ago from Elmwood CDJR and the whole process went so smoothly, quickly & was enjoyable (see my previous review). I'm writing today to reiterate just how wonderful this dealership is to work with. My husband brought the truck back with a concern about the breaks. He dealt with Noel (Finance Manager) & Scott (Service Advisor) and they were both amazing. They really went above and beyond to make sure that we received world class customer service and that our needs were addressed. It's not just one or two people either, it's a culture they've built. I just can't say enough good things about this dealership!! You definitely want to go see this team for your next vehicle purchase or even just service needs. You won't be disappointed!! As always, thank you guys! -The Rikers More

Service my town and country Went above and beyond to service my vehicle. They extended to me a goodwill warranty thus saving me a lot of money. Their dedication to Make me a Went above and beyond to service my vehicle. They extended to me a goodwill warranty thus saving me a lot of money. Their dedication to Make me a satisfied customer has always been their main objective this is why I select this dealership to service my vehicles. More

Fantastic and rewarding Their service was the best and their customer service was exceptional. I will always buy and service again from them again without hesitation at all. Their service was the best and their customer service was exceptional. I will always buy and service again from them again without hesitation at all. More

Fabulous experience with service department We had a major issue with out 2007 Dodge Caliber- crossmembers totaly rotted. After contacting Dodge several times, we were able to finally get the is We had a major issue with out 2007 Dodge Caliber- crossmembers totaly rotted. After contacting Dodge several times, we were able to finally get the issue resolved to our satisfaction through the helpfulness of the Service Manager, Jim. Our Service Advisor, Telma, was more than reassuring during this long ordeal. The several techs with whom we came in contact were professional, courteous, and friendly beyond expectations. Kudos to the service staff at Elmwood Dodge More

Another Great experience at Elmwood Dodge Service Department Happy to report another good experience at Elmwood Dodge Service. Truck in for a Recall and a couple other issues. Dede had my paperwork ready when I Happy to report another good experience at Elmwood Dodge Service. Truck in for a Recall and a couple other issues. Dede had my paperwork ready when I arrived and wasted no time recording the faults and creating a work order. I was in and out fast! Upon Picking up my truck, Dede Once again took excellent care of me and The Technician That worked on my tuck ( James V ) Came out and explained what he found and repaired. Top notch service here and Qualified people That return your vehicle Clean and ready to use. This dealership is a bit of a drive for me But well worth the trip Every time! Thanks Again Elmwood Dodge! Hope you take good care of these Employees! They are doing a first class Job representing The Company! And Thanks Again to Dede and James V. More

Transmission replacement of 2014 Cherokee The engine light was coming on on my 2014 Cherokee and the vehicle ultimately needed a new transmission. Thankfully, the repair was covered under war The engine light was coming on on my 2014 Cherokee and the vehicle ultimately needed a new transmission. Thankfully, the repair was covered under warranty. Throughout the entire process, Service Manager T. Amaral was extremely conscientious and responsive. She showed genuine concern to my predicament and truly made me feel like a valued customer Her knowledge, dedication, concern and customer service skill is certainly a credit to Elmwood Dodge! More

Quickest Oil change I went to the dealership today for an oil change and it was super quick 9 minutes to be exact!!! Brianna at the desk was very friendly as well. I went to the dealership today for an oil change and it was super quick 9 minutes to be exact!!! Brianna at the desk was very friendly as well. More

Unprofessional I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership used it last. They never put it back in the truck. They said the master kit did not have the right one they ended up finding the right one supposedly and rotated the tires. They left the master kit piece in my truck so I would have one to unlock the lugs. Wouldn't that have been nice if I had gotten a flat, I would not have been able to remove the lugs without destroying them. When billing me, they wrote up a seperate charge and when I asked what it was they said it was the labor charge for the oil change, that the oil change should have been on line B instead of where it was. They wrote me up for a free wash which I never got and they never reset the oil change reminder either. Now I wonder if they did the oil change properly. I will not be going back, when I go to a dealership I expect a professional environment and this was not. The regular person was at lunch, must have been a late lunch and the person who wrote me up did nothing wrong and I have no problem with her. Not sure if it is her name on the invoice or the regular person. Don't want the wrong person to take any blame. More