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Elmwood Chrysler Dodge Jeep Ram - Service Center
East Providence, RI
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of Elmwood Chrysler Dodge Jeep Ram - Service Center
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November 26, 2018
Great follow up and follow thru Tom, Scott and especially Tatyana all worked 'together' (no need to repeat the story) returning my calls responsively and all made sure my minor fix t Tom, Scott and especially Tatyana all worked 'together' (no need to repeat the story) returning my calls responsively and all made sure my minor fix to my Jeep Cherokee went quickly & smoothly! Much appreciated! AJL More
by Tony1
November 13, 2018
Great service Ive been a customer since 2009 and every time they all have been very nice, efficient and friendly. Especially Jim the service manager he goes above Ive been a customer since 2009 and every time they all have been very nice, efficient and friendly. Especially Jim the service manager he goes above and beyond to make sure everything gets done right and in a timely manner I love Elmwood ! More
by Lynnb
Employees Worked With
Other Employees :
Noel Tavarez, Tatyana Muller
November 13, 2018
Great experience! Jose made car buying a really easy and great experience. He was patient, very informative, efficient, and gave great customer service. Would definitel Jose made car buying a really easy and great experience. He was patient, very informative, efficient, and gave great customer service. Would definitely recommend to anyone! More
by Melissac23
Employees Worked With
Jose Duran
October 25, 2018
Jeep Wrangler service Scott in Service was very helpful and accommodating managing the repairs of my daughter's Jeep Wrangler. He was responsive and professional and made t Scott in Service was very helpful and accommodating managing the repairs of my daughter's Jeep Wrangler. He was responsive and professional and made the process easy. More
by John Hamilton
Employees Worked With
October 05, 2018
Service the way it should be. Mr. Verdoia and Mr. Jacob went above and beyond to get our truck back on the road with minimum hassle and as quickly as possible. Mr. Verdoia and Mr. Jacob went above and beyond to get our truck back on the road with minimum hassle and as quickly as possible. More
by Netgeek
October 02, 2018
Tire issues Everyone was very pleasant on such a busy day and the wait was not that long. I called ahead and the person was very helpful with my questions becaus Everyone was very pleasant on such a busy day and the wait was not that long. I called ahead and the person was very helpful with my questions because it was a lease and unsure about tire coverage More
by Kathyj
Employees Worked With
Emily I believe her name is very pleasant
June 22, 2018
Outstanding customer service. The staff at Elmwood makes getting your vehicle serviced an enjoyable experience. You leave feeling you vehicle has been serviced professionally at a The staff at Elmwood makes getting your vehicle serviced an enjoyable experience. You leave feeling you vehicle has been serviced professionally at a fair price. They service every vehicle for my family and we will never go anywhere else. More
by John Hop
March 20, 2018
The lounge area They completely remodeled the interior of the lounge and made it extremely comfortable to relax and wait for your new vehicle or in my case for my oil They completely remodeled the interior of the lounge and made it extremely comfortable to relax and wait for your new vehicle or in my case for my oil change to be completed! Great job elmwood!!! More
by Jacobrib
Employees Worked With
Noel Tavarez, Dennis Freeman, Jared Murphy, Marcio Monteiro
January 29, 2018
Complaint rectified The dealer was able to address my concerns. They have agreed to put in the radiatorat no charge to me. This should take care of the issue of no heat The dealer was able to address my concerns. They have agreed to put in the radiatorat no charge to me. This should take care of the issue of no heat in my car. Thank you. More
by nat1146
January 26, 2018
Respectful, understanding staff makes this place shine! After buying a used Grand Caravan at another dealer out of state, I needed service for some warrantee issues. Three times I had the van in for service After buying a used Grand Caravan at another dealer out of state, I needed service for some warrantee issues. Three times I had the van in for service, and three times I was wowed by the service I received. Service writer Scott helped the last two times I came in. (The first was great as well, but that service writer is no longer at Elmwood) Despite my having purchased elsewhere, Scott treated me with the utmost care. He showed understanding and respect by calling frequently with updates and politely answering all my questions. He and his staff even revealed (and repaired) an issue I hadn't yet noticed. That attention to detail really impressed me. While Scott was my primary contact in each of these encounters, I must praise the hard-working mechanics and recondition techs behind the scenes as well. Not only is my vehicle repaired, but it returns to me far cleaner than when I bring it in...inside, outside and even the engine! And upon pickup, the office staff has been quite courteous and efficient as well. This dealership defies the negative stereotypes often attributed to similar businesses. Their steady, professional, and respectful culture is appreciated by this returning customer. Keep up the great work! More
by FamVanMan
Employees Worked With
