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Elmwood Chrysler Dodge Jeep Ram - Service Center

East Providence, RI

4.7
218 Reviews

218 Reviews of Elmwood Chrysler Dodge Jeep Ram - Service Center

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October 08, 2019

Customer service is horrible. It's like being at the DMV. Everyone is so unhappy. I went Tasca because Elmwood was so unhelpful with an issue my Wrangler had. Tasca was awesome. Figured out the problem and t More

by Chiggy32
Recommend Dealer
No
Employees Worked With
Would rather not say
Oct 08, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

Hello, It's unfortunate to learn of your disappointment with any customer service that has led to your distrust. Rest assured I take your feedback seriously and would like to speak with you to learn more about your experience. Please contact me when you have a moment. Thank you. Best, Dennis Freeman General Manager dfreeman@elmwooddodge.com (401) 438-0400

September 12, 2019

Keep up the good work Always a good experience at ELMWOOD CHRYSLER DEALERSHIP. You guys are the best, I always enjoy coming there, this is my second car from this dealer an More

by Abdouunit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dede Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Desmarais
Sep 12, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for your continued business. Congratulations on your new purchase. Let us know if there is anything else that we can do for you.

September 07, 2019

Work done on my new ram Service was great and staff was very friendly and helpful.the price was less then what they told me, always a plus.i will go back for service. More

by Bigdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tatyana Muller, Kelsey Desmarais
Sep 07, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

We will always try to save you money. Thank you for giving us the opportunity. We look forward to your future visits.

September 02, 2019

Good accommodating service. Was very pleased with my service. Brought my vehicle for a tail light issue and was originally told by the service adviser that I would need to sched More

by ClicketySplit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Verdoia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Jacob
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Desmarais
Sep 03, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are happy to know that you had a good service experience with us and that you enjoyed our waiting area. If there is anything else that we can do for you please let us know. We look forward to your next visit!

August 31, 2019

Great Service - Nice people Have been into this particular Dealership numerous times and I haven't had a bad experice. The is always friendly and nice and the service quality is More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dede Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Ruggiero Jr.
Sep 01, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

We are happy to learn of your feedback and satisfaction with your visits. Thank you for sharing and we welcome you again!

August 26, 2019

Oil change and tire repair Called in a few days before to make an appointment for an oil change and repair on one of the tires, just to be sure to be in and out quickly. The lad More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tatyana Muller
Aug 26, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

On behalf us all of us, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback amongst our team. Please come visit us again soon!

July 24, 2019

Efficient and responsive I had an issue that needed analysis and service offered options and explained most effective way to address the issue. Timely service and comfortable More

by Doug L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Tavarez, Jessica Vincent
Jul 25, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

Thank you for sharing your five-star experience with us, Doug! We are happy to hear that you had exemplary service at all turns. If we can do anything else for you, please be sure to let us know.

July 23, 2019

services I am happy with the service done to my 2012 jeep grand cheroke to fix some problem with the ac and RI inspection certificate that as expired More

by jzuluaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

Hi there, thank you for the great review! We are happy to have helped you with your Jeep! It was a pleasure working with you. We hope to see you again!

July 13, 2019

Darlene in service. Recall and oil change. Darlene in service needs a raise!!!! I brought our daughter’s car in for service and she was so positive, helpful, and honest. She even gave us inform More

by Drolet’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlen (in service. She is the reason we purchased a new van and bring all of our cars to be serviced. She is always pleasant and honest. She needs a raise.
Jul 13, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

You're so welcome! Darlene is a valued member of our team and we are excited to pass along your compliments to her. If we can be of further service, please be sure to let us know.

July 12, 2019

Great Service Brought my 2019 RAM in for 3 recalls and an oil change. Easy in and out with all work performed in a timely manner. I live in a very dusty area so my More

by tacoma96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Elmwood Chrysler Dodge Jeep Ram responded

We realize that efficiency is the key to our guests' satisfaction. Thank you for the recognition. We appreciate you letting us resolve your recall issues. Have a nice evening and visit again soon.

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