Ellis Chevrolet Buick GMC

BEWARE OF ELLIS 170 POINT INSPECTION. Check everything yourself before leaving the lot. I am on my third vehicle and was happy until I bought a used truck for almost 50K, plus buying the 3 year extended yourself before leaving the lot. I am on my third vehicle and was happy until I bought a used truck for almost 50K, plus buying the 3 year extended warranty. We noticed when we got in the truck to go home, that the tire warning light was on, that the tire pressure was too low. When we brought it back to be fixed, they said they did not reset the computer after rotating the tires. They also said that there was a crack in the rim. The clerk accused my husband of hitting a pothole and causing the crack and became very nasty, when he said we had not caused the crack, saying they have a 170 point inspection and couldn’t have missed it. (Although they admit missed resetting the light). I have a picture I took of the truck on the day we bought it - the crack shows in my original picture. After many phone calls, they say it must be fixed or could damage the tire, but also that it not a defect so the warranty won’t cover it... Then they said that they are willing to put on a new rim - after letting let us buy it at cost (for $569). In addition, I was upset enough that when I asked if it had a truck bed liner, I was told yes, and I could see it, but I didn't put down the tailgate, so I didn't discover that the tailgate was not sprayed. I had to bring it back and pay to have the tail gate sprayed. I am so disappointed in Ellis. My salesman was great, but the fact that Ellis won't cover a rim that was cracked when I bought the vehicle is just terrible. I will still be pursuing further action. More

Ellis Chevrolet has great customer service. I have dealt with other dealerships in the past and they surpass what I have experienced. Greg in sales was very professional and friendly. Kermit in service has with other dealerships in the past and they surpass what I have experienced. Greg in sales was very professional and friendly. Kermit in service has been a pleasure to work with. More

Love my new car! Went for service ( oil change ) ended up buying a new car. Excellent service weather getting service or purchasing a new vehicle. Ellis treats you li Went for service ( oil change ) ended up buying a new car. Excellent service weather getting service or purchasing a new vehicle. Ellis treats you like a person no some dumb thing that asks stupid questions. Everyone at Ellis is more than willing to answer any and all questions I may have. Allen makes sure you receive the best deal possible. More

Happy as can be Ellis chevrolet and gmc has the best customer service and sales department is a great dealership. Friendly and very customer oriented. This dealershi Ellis chevrolet and gmc has the best customer service and sales department is a great dealership. Friendly and very customer oriented. This dealership gives me the best bang for the buck ever. I have a favorite salesman that came from a local dealership that closed and went to Ellis. I went there cautiously not knowing how it would be, they eased my worries within the first few minutes. Very courteous and eager to satisfy my needs. I am now a very satisfied customer and will continue to buy my future vehicles from the Ellis family and I'm glad to be a member of the Ellis family. Rest assured this dealership will treat you in the same manner. Scale of 1-10 they are definitely a 10. More

Sold a bad truck 10hrs driving to dealership frustrate I was sold a truck for 38k that was not shifting correctly issue was reported dealer serviced looked at it said it was i took 2 service members for a I was sold a truck for 38k that was not shifting correctly issue was reported dealer serviced looked at it said it was i took 2 service members for a ride they said it was not shifting normally a after 10hrs traveling to the dealership for the same the issues that still exists was looking at another 8 hrs drive time and hope issue is fixed got frustrated after 3 months and want to trade out dealer said they would give me 36k and knock 4500 off of msrp on new truck ok deal. I get there they maxes a mistake and can only give me 31k plus 1k dealer cash. So I lost 6k over 3 months in a truck they sold me with an ongoing problem. Will file a.complaint with GM. More

Excellent!!!! Great service department that is always ready and willing to go above and beyond. A very pleasant experience. Highly recommended for all of your servi Great service department that is always ready and willing to go above and beyond. A very pleasant experience. Highly recommended for all of your service needs. More

Sales and Service at Ellis Automotive Ellis Automotive is by far the best dealership I have dealt with in my lifetime. Courtesy, willingness to work with the Customer on their needs , and Ellis Automotive is by far the best dealership I have dealt with in my lifetime. Courtesy, willingness to work with the Customer on their needs , and accommodating them , and their First Class Service make them the Best . More

great Great Dealership wish they were in Saranac Lake, great place to but a car, great service great place to buy a corvette or a truck which I buy them bot Great Dealership wish they were in Saranac Lake, great place to but a car, great service great place to buy a corvette or a truck which I buy them both there no where else More

Excellent Dealership! My experience at Ellis Automotive was great! The team was personable and responsive. I was in and out in just under 2 hours with the purchase of our n My experience at Ellis Automotive was great! The team was personable and responsive. I was in and out in just under 2 hours with the purchase of our new vehicle. I highly recommend Ellis Automotive in Malone NY. More

Routine maintenance Always treated well by all staff. Work is usually completed on a timely basis and I am kept in the loop if any additional service is needed that was Always treated well by all staff. Work is usually completed on a timely basis and I am kept in the loop if any additional service is needed that was not part of the original reasin for visit. More