Elkins Fordland, Inc.

Service department has really went down hill. They will have your vehicle for 3 plus weeks, only to put parts on that were not authorized. They do not call with updates. You have to call the sale They will have your vehicle for 3 plus weeks, only to put parts on that were not authorized. They do not call with updates. You have to call the sales department to get anyone to get the service department to answer. Zero communication. Then they tell you something different each time you talk to someone. Then talk about how great their mechanics are (was told he is the best diesel mechanic in the state), however, your husband has to fix the issue, in their parking lot after hours. Because a sensor was not making the correct contact needed to build oil pressure. They threaten to call the police, when you tell them too and that you will wait, they say they aren’t going too and refuse to give you the keys. I don’t know how they continue to have anyone going there for service/warranty repairs. The men talk down to women like they know nothing. When I have more knowledge than Doug, who used to be the sales guy there. They put miscellaneous charges on your bill and just say “it just charges for the mechanic”. Apparently, they have lost touch with customer service. When you ask to speak to the owner, you are told He is never in and are reduced to dealing with Doug Boggs… who thinks he can intimidate you buy making threats of calling the police and standing over you, since you are a female. They are the highest priced for parts and service in the area and lack the knowledge, communication and tactfulness needed to rate themselves top tier for customer service and repairs. Please think of taking your vehicles to small business shops, who actually will listen and care about the quality of their customer service and reputation. More

I bought a new truck and the car off of Elkins Ford land and I'm pleased of buying them and I will buy off of them again and as of right now the car runs fine and I'm pleased of buying them and I will buy off of them again and as of right now the car runs fine More

We have been buying new cars from Elkins Fordland for almost 15 years. We would not think of buying anywhere else. It is a pleasant experience to reach a trade-in and purchase price that is beneficial t almost 15 years. We would not think of buying anywhere else. It is a pleasant experience to reach a trade-in and purchase price that is beneficial to both parties. The service for our vehicles is always satisfactory because the staff goes out of their way to satisfy the customer. More

We had a good experience with Elkins Fordland. Renee Heckel is an excellent salesperson! From letting her know which vehicle we were interested in too making a great deal!! I would recommend Elkin Renee Heckel is an excellent salesperson! From letting her know which vehicle we were interested in too making a great deal!! I would recommend Elkins Fordland if you are shopping for a new or used vehicle! More

Went out of there way to make me happy with my new truck and the extra’s I wanted to have added on my Truck and the extra’s I wanted to have added on my Truck More

Very nice people to work with. Every staff member we came in contact with was very helpful. Every staff member we came in contact with was very helpful. More

Everyone was kind and courteous We got through the process of the purchase quickly and efficiently process of the purchase quickly and efficiently More

Satisfied in every way with his car purchase. Friendly courteous knowledgeable staff, was able to answer all my questions. Friendly courteous knowledgeable staff, was able to answer all my questions. More

Dealer was great. Felt like family while there and sales person was really helpful. Very polite and considerate as well Felt like family while there and sales person was really helpful. Very polite and considerate as well More

Dealer was intensive with my needs and requirements for the purchase. Will to stay late until the deal was complete. the purchase. Will to stay late until the deal was complete. More