Elkins Chevrolet - Service Center

I had purchased my car used from the dealership about three years ago and brought it in for new tires and a belt recently. Service on my car was quick, painless, and affordable. The shuttle service allow three years ago and brought it in for new tires and a belt recently. Service on my car was quick, painless, and affordable. The shuttle service allowed me to get to work and back without any problems. Even back to the initial purchase, the experience was simple; there were no games or typical dealership horror stories. I highly recommend the Elkins Dealership for service and new/used car purchases. You won't be disappointed! More

I took my 2012 Avalanche in for routine maintance and pulled up to valet parking and spoke to someone immediately without any hesitation and waited patiently under an hour for oil change and tire rotatio pulled up to valet parking and spoke to someone immediately without any hesitation and waited patiently under an hour for oil change and tire rotation. The staff were very friendly and super efficient! I was on my way without a hiccup in less than an hour! Now that's what I call excellent service! I highly recommend this dealer for sales and service. More

I bought my car there in 2010 and was very pleased with the service and frindliness of everyone. The usual negotiating was not a chore but a pleasure. I have brought my vehicle here for all my service visi the service and frindliness of everyone. The usual negotiating was not a chore but a pleasure. I have brought my vehicle here for all my service visits and even to just get it washed. Everyone is very friendly,helpful and also very accomodating. They care about every person that comes through the door. More

As usual, always great service. Keep up the GREAT work. As usual, always great service. Keep up the GREAT work. Note: I was also helped by Josh who did a great job in addition to scheduling my appointmen As usual, always great service. Keep up the GREAT work. Note: I was also helped by Josh who did a great job in addition to scheduling my appointment. More

I recently had an issue with a noise coming from my front left tire and brought my vehicle in for emergency service. Adam in service was very accomodating and understood the urgency of my problem. It was a F left tire and brought my vehicle in for emergency service. Adam in service was very accomodating and understood the urgency of my problem. It was a Friday and they were extremely busy but, he insisted that they would work me in. Adam called me later that morning with the information about my 2010 Chevy Suburban. My front left ball joint was totally gone. I was really upset about the fact that it was going to cost me hundreds of dollars to fix this issue. I put quite a few miles a year on my "mom bus" and was just a few miles over my warranty. I did have it in a few months prior when it was under warranty to be checked since something felt funny in the front end when I was driving. They couldn't come up with anything wrong at that time. Adam agreed to speak with his manager and go to bat for me on this issue. We came to an agreement on the price the part was in stock and they did the work immediately. I couldn't ask for a better overall experience. The employees are all friendly and I especially enjoyed my courtesy ride to and from work free of charge. I would highly recommend this dealer and service team for any of your automotive needs. More

Recently my air conditioning hadn't been working and it was diagnosed by my local mechanic as an issue with the fuse and motor. Just in case, I brought my Chevy back to Elkins (where I had purchased it us was diagnosed by my local mechanic as an issue with the fuse and motor. Just in case, I brought my Chevy back to Elkins (where I had purchased it used) to have everything fixed there. I am so so glad I did. After Elkins' repair department assessed the same problem, they replaced the fuse and fixed the motor, but later that day I realize that the air wasn't blowing cold. I was annoyed to yet again have to head back to get it fixed, and this time my condenser needed to be replaced. My car is out of warranty, so it would be almost $1000, but Elkins covered it! I am so grateful as they really didn't have to do it. Everyone I dealt with was very professional and nice, both on the phone and in person. I have a fully functioning car again and it cost a lot less than it should have. I was annoyed at my car crapping out, but I have no complaints about the service at Elkins. More

John,Adam,and Matt have always answered,and explained in detail any question about my sevice visits. They are a great team. They provide the best customer service,and quality of work. They earned their Grea detail any question about my sevice visits. They are a great team. They provide the best customer service,and quality of work. They earned their Great rating by just being themselves.I will not take my vehicles any where else for service.It gets done right the first time at Elkins. More

I WAS ABLE TO GET INTO THE SERVICE DEPT. IMMEDIATELY. THE SERVICE DEPT. WAS ABLE TO DIAGNOSE THE PROBLEM(S) IMMEDIATELY (RE: THE KEY AND NOISES). EXPLAINED OTHER RECOMMENDED SERVICES BUT DID NOT "PUSH" THE SERVICE DEPT. WAS ABLE TO DIAGNOSE THE PROBLEM(S) IMMEDIATELY (RE: THE KEY AND NOISES). EXPLAINED OTHER RECOMMENDED SERVICES BUT DID NOT "PUSH" FOR THEM TO BE DONE IMMEDIATELY, WHICH MADE ME CHOSE TO GET THE EXTRA SERVICES DONE AT THAT TIME. WHILE THERE I INQUIRED ABOUT TRADING IN ONE OF OUR VEHICLES FOR A NEW OR USED VEHICLE IN THE NEAR FUTEURE AND THE SALES REP. WAS KNOWLEDGEBLE AND NOT PUSHY. hE OFFERED A DEMO CAR TO DRIVE WHILE WAITING. I HAVE AND WILL CONTINUE TO RECOMMEND THIS DEALERSHIP TO FAMILY AND FRIENDS. More

I had a big promlem where my car horn was going off whenever I was too close to my car with my keyless transmitters. The service team was able to get me right in and resolved the problem by providing whenever I was too close to my car with my keyless transmitters. The service team was able to get me right in and resolved the problem by providing me with two new keyless transmitters. I have always found the service team to be very professional and extremely accomodating. Thanks everyone. Tina Edwards More

Bottom line...Elkins team of service folks work hard to clearly communicate with me...the customer...on what service or activity is necessary! That's key in my book. Customer is #1 and good communication clearly communicate with me...the customer...on what service or activity is necessary! That's key in my book. Customer is #1 and good communications is #1A. Matt has always done a great job with both! Mike Casey More