Elkins Chevrolet - Service Center

Excellent Service Department Staff In September of 2013 I purchased my new 2014 Corvette Stingray Z51. I noticed a noise coming from the motor while idling but did not think much of it In September of 2013 I purchased my new 2014 Corvette Stingray Z51. I noticed a noise coming from the motor while idling but did not think much of it as the car was new and just assumed that it was normal. The car spent most of the winter in the garage and upon putting a few miles on it in the spring and summer the noise became more pronounced. It was at this time with 1955 miles on the vehicle that I decided to visit Elkin's Chevrolet and have it looked at. I met with Josh Elkins, the service advisor, who assured me that they had several factory trained Corvette technicians and that my vehicle would be in good hands. The following day Josh called me and explained that the car was looked at it appeared to be a bad bearing in the torque tube between the engine and the transmission. I went to the dealership and he took the time to show me what was going on with the car and I met the technician who was working on my vehicle. He told me that they were in contact with GM and that they ordered the part and it would be there shortly. A couple days went by while waiting for the part and as soon as it was received they reassembled the car and called me to pick it up. All during this time Josh would call each day with an update on the progress. The car was repaired in a very timely manner and when I picked it up it sounded and drove the way that it should have from day one. I am extremely pleased with the way both myself and my vehicle were treated. I have owned 6 Corvettes and this is this first time a major repair was needed and the Elkin's Staff made it a pleasurable experience. I would recommend this dealership without hesitation to anyone. More

Elkins provides consistent excellent customer service. I have been a customer of Elkins Chev for Service only for the past 2 years. I purchased my car out of state, however, I would imagine that their sale I have been a customer of Elkins Chev for Service only for the past 2 years. I purchased my car out of state, however, I would imagine that their sales team provides the same overall Elkins experience. I have nothing but praise for the Service Team at Elkins Chev. They are very accommodating, flexible and are always willing to listen to my concerns while providing excellent service. I have worked with Josh many times who consistently goes above and beyond in servicing his customers. I must also give kudos to Rich who has provided me with great service in my recent visits as well. When I am ready to purchase/lease my next vehicle, I will definitely look forward to working with the Sales Team at Elkins Chev. There really isn't another Chev. dealership that can compare with the over experience that is received from their employees. I highly recommend Elkins Chev for your next car purchase and maintenance. Thank you Elkins for your consistent excellent customer service. More

jdupdike Chris Janson provided an excellent experience with his knowledge and professionalism. This was my first experience at Elkins, having bought my equinox Chris Janson provided an excellent experience with his knowledge and professionalism. This was my first experience at Elkins, having bought my equinox at Mall Chevolet. I will be doing all my service work at Elkins from now on. More

Excellent as always The employees at Elkins are always so helpful and pleasant to work with. They always explain everything in detail and are always willing to squeeze me The employees at Elkins are always so helpful and pleasant to work with. They always explain everything in detail and are always willing to squeeze me in since I drive over an hour. I even go to the dealership to get a simple oil change and refuse to go anywhere near me because of the excellent customer service that Elkins has. More

in and out in in the area and in desperate need of an oil change. probably 2k miles over. i typically shoot over to a jiffy lube or whatever's easy. i guess i st in in the area and in desperate need of an oil change. probably 2k miles over. i typically shoot over to a jiffy lube or whatever's easy. i guess i stayed away from dealerships because of the prices and feeling pressured on the upsell. I actually dont even drive a chevy but Elkins has a good rep in the community and i know several people who had positive experiences . my visit was quite the opposite. it was a basic inexpensive oil change and he made a few suggestions about potential future service needs and i didn't once feel uptight. it was fairly busy but as a walk in, i had a keurig cup of coffee in their comfortable waiting area, logged on to their wifi, and send work emails. 25 mins later... i had a fresh oil change and my car was washed. everyone there was super friendly and i'd much rather wait there for quality assured service and pay their fair competitive rates. ill be back. thanks guys. More

Timely, effective, and courtesy service. I have dealt with Elkins Chevrolet for several years now, owning two cars. Recently, I brought in my Chevy Traverse for a recall and spoke to service I have dealt with Elkins Chevrolet for several years now, owning two cars. Recently, I brought in my Chevy Traverse for a recall and spoke to service Chris Janson. The timely, effectiveness, and courtesy service was complete. I fell comfortable and relax in knowing my vehicles will be services properly and promptly. More

Service Performed I greatly appreciate everything that was done for me because I didn't have an appointment and Josh fit me and plus gave me a rental which made it so t I greatly appreciate everything that was done for me because I didn't have an appointment and Josh fit me and plus gave me a rental which made it so that I could return to work. Everything was completed in a timely matter and the service was great. Sorry I stayed away from this service center for so long. Thank you again for everything. More

ILove this place! I i can set up my laptop, have a wonderful cup of coffee and a bagel and watch tv while I wait for my car! WHAT MORE CAN YOU ASK FOR!!!!!!!!!!!!!?????? i can set up my laptop, have a wonderful cup of coffee and a bagel and watch tv while I wait for my car! WHAT MORE CAN YOU ASK FOR!!!!!!!!!!!!!???????????? More

Second visit after sale The entire ELKINS organization is always very accommodating and response to any of my needs. The sales experience in August went very well and the ser The entire ELKINS organization is always very accommodating and response to any of my needs. The sales experience in August went very well and the service/parts team has been exceptional. I owned a 1999 Malibu that I traded in with 300K miles and I didn't hesitate to buy another Malibu. This dealership is near my home so the convenience is important and I would certainly recommend Elkins to anyone. More

Vehicle service My experience with Elkins service department is good. Anytime I have a problem, I can call or just bring my 2006 Equinox in for service. My experience with Elkins service department is good. Anytime I have a problem, I can call or just bring my 2006 Equinox in for service. More