Elkins Chevrolet - Service Center

Happy customer for many years!! Myself and my family have been repeat customers here over the years. I had a Chevy that lasted well over 200,000 miles. My relatovely new car had an i Myself and my family have been repeat customers here over the years. I had a Chevy that lasted well over 200,000 miles. My relatovely new car had an issue, but was fixed and is running smoothly. The service has always been great! The service department is friendly, and does what's needed in a timely manner. The waiting area is clean and comfortable, making it great experience. More

Overcharged for nothing In March, I bought a 2014 Camaro. Ive brought it in 3 times already for service. The first time was to remove a small ding in the passenger side door. In March, I bought a 2014 Camaro. Ive brought it in 3 times already for service. The first time was to remove a small ding in the passenger side door. They took off the door panel to fix it, and when I got it back, it looked great! However the speaker on that door made a feedback noise when accelerating. It still makes that noise. So I took it back to them, and they couldnt "replicate that noise." Today I picked up my Car again for a chirping sound that happens when the car is at a certain RPM. I was out of town and gave them a week to diagnose and fix the issue. My car is covered under warranty but they claim it was my after market cold air intake rubbing against my engine cover. Since this was an after market part, they charge me $125 to diagnose and $65 TO GRIND PLASTIC OFF MY ENGINE COVER. My engine cover how has a cut in it and it not smooth, and the sound hasnt gone away. In other words, I have payed $206 including tax to grind down my engine cover even though obviously that wasnt the problem. I will be coming back to get a refund and speak to a general manager and or service manager. More

Great service department at a great dealership The crew at Elkins Chevrolet is the reason I am looking at buying another Chevrolet. They have nver tried to sell a service that GM doesn't think is The crew at Elkins Chevrolet is the reason I am looking at buying another Chevrolet. They have nver tried to sell a service that GM doesn't think is warranted for a car. The service writers, the techs, everyone at the dealership knows how to treat a customer right. More

Exceptional Customer Service Todd Hersh recommended the perfect automobile based on our needs and we could not be happier. My wife and I have recommended Todd to all of our family Todd Hersh recommended the perfect automobile based on our needs and we could not be happier. My wife and I have recommended Todd to all of our family and friends and they all had wonderful experiences. Mike Haftman has been exceptional at meeting all of our vehicle's service needs and always goes the extra mile making us feel right at home. More

Blown Away! After having spent longer than I care to share of my car sitting at a local dealership with unanswered questions, feeling unsure, taken advantage of, After having spent longer than I care to share of my car sitting at a local dealership with unanswered questions, feeling unsure, taken advantage of, and fear of the unknown when “$6k might as well be 6 million) – I decided to call the dealership that my car had been purchased from, Elkins Chevrolet; and thank God I did! This experience has shown me that not all car dealerships are the same and Elkins stands out above the rest. I was first blown away when my calls were immediately returned. Then, customer service was impeccable, no question was ever left unanswered, and the quoted prices to repair my Malibu were nothing compared to the outrageous, and downright offensive numbers quoted by the local dealership. I am so pleased with the service I received here. Josh Elkins has single handedly altered my distasteful perception of what a Chevy dealership represents and I cannot thank him enough for his help, dedication, patience, and for the rare kindness of going above and beyond the call of duty to change someone’s experience for the better. ...Certainly worth the 40 mile distance in the future – if even for something as minor as an oil change. More

Excellence in Service - Josh and Dawn This was our 4th time back as the service just gets better and better. Our initial contact with this dealer was for recall fixes for our 2006 Chevy M This was our 4th time back as the service just gets better and better. Our initial contact with this dealer was for recall fixes for our 2006 Chevy Malibu (2 recalls) and our 2002 Chevy Malibu (1 recall). We were so impressed with the excellence in service those three times; we had to test the waters to see if they kept the bar high. They did not let us down. We brought my mom who lives in Philadelphia over to Elkins because she had an issue with her 2008 Chevy Impala where her steering would cut out when the road was wet. We found a Chevy forum website where it described our exact problem. We printed it out to take with us. I was a little nervous bringing in the article, as I did not want to seem like we were telling someone his or her job. We stepped up to the counter and were greeted by a very nice young man. Josh promptly introduced himself and asked how he can help us. We mentioned we were so impressed with previous 3 visits we had to come back. I explained the issue and showed him the article that my wife and I found and I was ready for some push back about diagnosing our own problem but Josh was so great about it. He looked at the article and I explained how this was the exact problem to a "T" that we were having and he said that is great I will show it to our service department. He said he would have it evaluated and call before any work is done. See now I really appreciated that gesture. Turned out the article was right on, it was a harmonic balancer. Anyway we dropped it off on Monday January 18th at 6pm (ish) and Tuesday Josh called and said the mechanic verified it was the harmonic balancer and it would cost X amount of dollars which I though was more than fair from checking out what other people paid for the same repair on the forum. I gave Josh the green light for the repair and man how great is their service department, they had it done by the end of the day Tuesday. Josh called me and said the car was finished; the total was exactly what we discussed. As an added service, they give a complimentary car wash. Unheard of right...when I went to put my stuff in the car I did not recognize the car as I would swear they detailed it that is how nice they had it washed. I swear the inside was cleaned too but maybe I was so euphoric from being WOW'd by Dawn and Josh's excellence in service it just seemed cleaner and ran like a charm. Best thing also is they give a 12-month or 12,000-mile warranty with the repair, which most Mom and Pop mechanics do not offer. So to say I was MORE than please with Dawn and Josh's excellence in service is an understatement. I asked my wife and she said, I really liked their service, we will be going back there for all our 3 Chevy's service. I like to quote Aristotle when I come across such great service as I did at Elkins Chevrolet. Aristotle says, "We are what we repeatedly do. Excellence, therefore is not an act, but a HABIT" It is obvious to my wife and I that Elkins, Dawn and Josh personify this. It became apparent that their excellence was not an act but a HABIT. Thanks for a great job! We'll certainly be back should we need excellence in service! I hope the mechanics get their just due as without their skills we wouldn't be writing this. Thanks! More

Great service Service center was extremely friendly and educated on service policies. Very professional and not pushy with recommended services. Walk-in service was Service center was extremely friendly and educated on service policies. Very professional and not pushy with recommended services. Walk-in service was fast, recalls we're identified and fixed during service visit. Highly recommend any services from Elkins dealership. More

A satisfied customer. I was very pleased with my visit to Elkins, Josh was pleasant and professional and my Corvette recall was completed in record breaking time. My Servic I was very pleased with my visit to Elkins, Josh was pleasant and professional and my Corvette recall was completed in record breaking time. My Service Technician, Ronnie did a excellent job with no comeback problems and is #1 in my book. Thank you Elkins, From a very satisfied customer. More

Great service as always Thanks Josh and the guys in service! You had my car finished quickly, and as always you were great to work with! We have had both of our cars in for s Thanks Josh and the guys in service! You had my car finished quickly, and as always you were great to work with! We have had both of our cars in for service this summer, and we were more than happy both times. We wouldn't go anywhere else! More

Service/Tire Fix Got car at another dealer and this is my local dealer. Called in am for oil change and tire repair had a nail in tire found that morning. Got an appoi Got car at another dealer and this is my local dealer. Called in am for oil change and tire repair had a nail in tire found that morning. Got an appointment within two hours of my call. They were quick as could be and kept me in the know during the wait time. Looking forward to continue to service my vehicle at this dealer. More