Elkins Chevrolet - Service Center

Amazing customer service and work! This is my first lease with Elkins on a Camaro and I could NOT be happier! Not only have they helped me decide on the right car for me, they worked wi This is my first lease with Elkins on a Camaro and I could NOT be happier! Not only have they helped me decide on the right car for me, they worked with my payments and anytime I need an oil change, service job, ANYTHING they are incredibly helpful and knowledgeable. My entire family leases now from Elkins, and though my lease is up in a few months I cannot wait to sign a new agreement! I could not say enough gr at things about their customer service, work, staff and the company overall! HIGHLY RECOMMENDED!!! More

Excellent customer service Had to take my vehicle into Elkins for warranty repair work. Service Adviser Blake gave me a loaner vehicle for the day and contacted me every step al Had to take my vehicle into Elkins for warranty repair work. Service Adviser Blake gave me a loaner vehicle for the day and contacted me every step along the way while my vehicle was being worked on. Would definitely recommend seeing Blake for any of your service needs. More

Corrected a very annoying and hard to figure out problem After first taking my truck to my regular mechanic who is very good but he could not solvent a bad vibration problem that I was having with my Silvera After first taking my truck to my regular mechanic who is very good but he could not solvent a bad vibration problem that I was having with my Silverado. But the mechanic at Elkins knew very quickly what it was an fixed the problem 100%! The annoying vibration is gone, the truck feeling brand new. I could not be happier. Thank You Elkins!!! More

Convenient, Friendly, & Easy! I never go to dealerships because of having the fear of being attacked by salesman the moment my car pulls on the lot, paying triple the amount for a I never go to dealerships because of having the fear of being attacked by salesman the moment my car pulls on the lot, paying triple the amount for a basic oil change, and the uncomfortable - forceful - upselling strategies of the service writers. I actually don't even have a Chevy and was recommended to give them a shot at service anyways. I mad an early morning appointment with Josh and he was sharp at 7:30am the moment I walked in the door. I was already feeling uptight about being late to work and Josh instantly took that feeling away when he gave me the option of getting a ride to work and picked up whenever I was finished to get my car. This was huge because it was one less thing I had to worry about. After the simple, quick 5 minute checkin process. He introduced me to my courtesy driver and I was off to work. I had an hour or so to kill around 1pm, I called the dealership and within 15 mins I was picked up. When I arrived, Josh was finishing up with a customer and the Sales manager Adam happened to welcome me, and offered me a bottle of water. It was nice to be offered water and not harassed to go on a test drive. It was a good feeling to see all the Elkins team members (lot attendants, service writers, sales, and clerical) working together. Seemed like a great working environment. A few minutes go by and it was nice to have Josh walk over and get me rather then screaming my name on the loud speaker. The oil change was priced almost exactly what I always have paid and instead of trying to get a few extra hundred off me, he said on your next oil change visit we can discuss putting on some quality inexpensive tires and its something to take a look at down the road - rather then making me feel guilty or uncomfortable into replacing them on the spot. My lease ends in a year and I did see some pretty toys on the lot. I'm looking forward to working with an Elkins sales associate on the purchase of a new vehicle when my lease ends. Thanks again for a really enjoyable experience. More

Warranty Service As always , every time I visit Elkins for certified service they make sure you are taken care of the first time. I recently had work done that I had t As always , every time I visit Elkins for certified service they make sure you are taken care of the first time. I recently had work done that I had to leave my truck and Josh made sure I had a rental and gave me updates on the progress of the work as promised. Everything is ran like a fine tuned machine in the service department. Keep up the great work ! More

Emergency service Joe and the guys at Elkins were terrific! Our suburban had what turned out to be a throttle sensor problem that they were able to identify and fix qu Joe and the guys at Elkins were terrific! Our suburban had what turned out to be a throttle sensor problem that they were able to identify and fix quickly and we were able to get back on the road in a couple of hours More

Great service On an icy day, my driver side window refused to close. I called the service department, expecting a very cold few days waiting for an appointment, but On an icy day, my driver side window refused to close. I called the service department, expecting a very cold few days waiting for an appointment, but less than 2 hours later, had a replacement mechanism installed. I have had nothing but wonderful experiences at Elkins, from my initial purchase through several years of service. More

Excellent Customer Service Traveling from Norfolk to Toms River NJ today for a family furneral my oil pressure dropped to zero & check engine light came on. I got off the NJ Tu Traveling from Norfolk to Toms River NJ today for a family furneral my oil pressure dropped to zero & check engine light came on. I got off the NJ Turnpike & googled Chevy Dealers, at 5pm. Thankfully I arrived at Elkins Chevrolet & was greated by Josh. I wanted a diagnosis of how bad it was & could I travel with the problem? Not only did I get a quick diagnosis Elkins Chevrolet service was open till 9PM. Josh reduced my anxiety-had his mechanic fix the problem & I was back on the NJ Turnpike by 7PM. As I reflect back on this event I see that Josh's last name is Elkins. No doubt that customer service is in his genes. Thank you Josh & Elkins Chevrolet- as I drove past the closed dealership in Mt Holly & was lucky to find Elkins Chevrolet ready to serve any Chevrolet owner. Sincirely, Bob 2005 Chevy Silverado owner! More

Very Professional Service Visit Very professional and friendly service appointment. Car was repaired as promised during the service appointment time. Car was repaired quickly and lef Very professional and friendly service appointment. Car was repaired as promised during the service appointment time. Car was repaired quickly and left in a clean condition. More

Honest and trustworthy I took my car in for transmission trouble which, of course, gave me anxiety because we all know how costly transmission trouble can be! I won't bore y I took my car in for transmission trouble which, of course, gave me anxiety because we all know how costly transmission trouble can be! I won't bore you with ALL of the details but long story short, they rebuilt my entire transmission for free because the part was under a special Chevy service program. The part was never recalled but if the part is to go bad they are to replace the part at no charge. I would've never known that, because it's not due to an open recall. They had an opportunity to screw me and take my money, but instead when they found the issue they took it upon themselves to see if the part was covered, and it was. My car was there for a few days, my transmission was rebuilt, and I owed $0.00!!! To me, upstanding mechanics are hard to come by, I am thankful to have a dealership nearby that I know I can trust!! More