Elk Grove Toyota - Service Center

Happy Great dude best service advisor really helpful and knows what he is doing when it comes down to working on my car does he’s best when helping me on my Great dude best service advisor really helpful and knows what he is doing when it comes down to working on my car does he’s best when helping me on my vehicle More

Customer Service was great The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I The customer service was great. Victor was friendly and informative. Below I marked price as poor because I purchased the prepayment option when I bought the car. I did not realize it had expired so ended up paying for the 60,000 service twice - once with the prepayment and once when the car received the service. Victor called Toyota Finance to see if they would approve the prepayment and was told no. I also called and spoke to a supervisor who would not budge. His argument was that the contract had expired. While I understand that I believe if I have already bought something that should be honored. I feel cheated and will never buy that option again - that is if I decide to buy another Toyota. More

Excellent Price and service Scheduling, checkin, notifications and price were a big plus for the Toyota Service Center. I had one small opportunity for improvement. The payment Scheduling, checkin, notifications and price were a big plus for the Toyota Service Center. I had one small opportunity for improvement. The payment area didnt have a sense of urgency to get payment and get me on my way. The person in front of me was clearly social and kbew someone there and it caused a backup. And then I paid cash, waited for a phone call response for keys and an explaination of service that never came. I asked if I could get my keys right away and get going since I had a obligation in 10 minutes. A second call was made and paperwork and notification of where to pickup my car was then given. Then I was on my way. I recommend attention to details and speed of payment and getting us on our way be more of a priority. Socializing and giving an explanation should not take up all the counter space and everyones attention for one person while all orthers wait. More

Very poor customer service Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and Buying experience was great but service experience is terrible. First time I took my brand new car in for 6 month service, they scratched the hood and I wasted lots of time while they fixed it. Took my car in at 9am today for 12 month service and was told it would be ready by 1:30. Called me at 1:30 to say it was done but the shuttle couldn’t pick me up till 2:00. Sat outside from 2:00- 2:45 waiting for the shuttle and no communication in the meantime. Called them several times asking about status and was told the drivers had a delayed lunch and should be there any minute. Had to pick up my kids at 3:30 so finally at 2:55, I just called and told them to forget about the shuttle, got a ride from lyft to the dealer that cost me $20, got my car and was late picking up my kids from school. My 6 and 9 year old kids freaked out when I wasn’t there to pick them up and walked home several miles by themselves. They weren’t at the school by the time I got there to get them and a full search ensued with lots of concerned adults. Eventually checked at home and found them waiting outside. Needless to say, lots of headaches and scared adults/children just because of poor communication and customer service. You can do better, Toyota. Disappointed. More

Excellent service as always! Thank you Anthony Aldrete for all your excellent service on my car. I really appreciate it. I always received GREAT work from Elk Grove Toyota! Thank you Anthony Aldrete for all your excellent service on my car. I really appreciate it. I always received GREAT work from Elk Grove Toyota! More

Me and my car Many years here at this dealership (bad experience at the one on Auburn). Have bought and have had my Toyota serviced here. Never a problem with sales Many years here at this dealership (bad experience at the one on Auburn). Have bought and have had my Toyota serviced here. Never a problem with sales or service. Even rented a few times, also excellent service. Thank you for being my favorite dealership. Daniel Ramirez More

Great Customer Service Brian was very polite and walked me through my first service at Toyota. He let me know what they would be doing and what I would look forward to on my Brian was very polite and walked me through my first service at Toyota. He let me know what they would be doing and what I would look forward to on my next visit. More

Review of my visit Overall, I was very satisfied with the service of getting an oil change and tire rotation. I had $20 in points that I used, so that was a plus. I thou Overall, I was very satisfied with the service of getting an oil change and tire rotation. I had $20 in points that I used, so that was a plus. I thought the shuttle service could have been better, although the driver was good. I missed the first ride out as I didn't hear the announcement (not very loud) and no one came through the waiting area to announce a departure. More

Service walk up Got the car in and got it done right. It did take a few hours but the wait was worth it. Would recommend to my friends and family Got the car in and got it done right. It did take a few hours but the wait was worth it. Would recommend to my friends and family More

Double filament bulb fixed Went to visit the dealership to get serviced done on the bulb filament and the person helping us was very nice guy. me and my kids didn’t have to wai Went to visit the dealership to get serviced done on the bulb filament and the person helping us was very nice guy. me and my kids didn’t have to wait for a long time probably less than an hour and they did a really good job . More