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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,369 Reviews

1,369 Reviews of Elk Grove Toyota - Service Center

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May 09, 2018

Great customer service I was very pleased to be greeted right away upon my arrival. The Toyota rep was very friendly and personable. My car was serviced and I was finished i More

by CJTIGERS
Recommend Dealer
Yes
Employees Worked With
Mike Lau
May 09, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear you received 5-star service during your recent appointment! Thank you for your business!

May 09, 2018

Excellent service!! I can always depend on Fred Daniels to address my concerns about my vehicle. Fred took time to explain the problem in a way I could understand. Additi More

by Baker8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
May 09, 2018 -

Elk Grove Toyota responded

Thank you for this review! We appreciate your kind words for Fred and our service department! We appreciate your continued business!

May 09, 2018

Quality, fast and friendly Came in Tuesday morning around 8 o’clock, somehow I was the first one inline. The guy agreed me very politely. My vehicle was in and out in 30 min More

by PHILIPNGUYEN76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lau
May 10, 2018 -

Elk Grove Toyota responded

Thank you for taking time to share your kind review here online. We appreciate your business and you recommending us. Your satisfaction is important to us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

May 09, 2018

Nice work that I can trust. Your helpful and friendly advice is what I need. I would recommend to all my friends, family and friends. I love to buy another Highlander. More

by LEE3NAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Wilson
May 09, 2018 -

Elk Grove Toyota responded

Thank you for your review! We are glad to hear that you received helpful and friendly service at Elk Grove Toyota! We look forward to seeing you again soon!

May 09, 2018

Service beyond my expectations ! I have visited the service center last week for a regular check up and a problem with a middle seat in our Sienna. The seat had become disengaged f More

by Good News Lynne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fong the Shuttle driver
May 10, 2018 -

Elk Grove Toyota responded

I am happy to hear you enjoyed your time here and your wait time. We truly appreciate your business and your five star review. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

May 09, 2018

Camry needed a new alternator. Brought Camry in for a new alternator Nick got work order written up an a estimate done in a timely manner. Car was done on time as I reguested. My wi More

by TONY-ROMANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
May 10, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear that Nick was able to provide you with fast, 5-star service! We appreciate your business!

May 08, 2018

Unhappy Maint light was not reset the truck was not washed the noise is still there when I close the door. THIS IS THE 3rd time that the maint light hasn’t be More

by SSAHIB123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Aldrete
May 09, 2018 -

Elk Grove Toyota responded

We're sorry to hear that your service experience left you unhappy. We appreciate you reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you.

May 08, 2018

Service review Called Elk Grove Toyota a week ago to schedule my 5000 maintenance and when I asked how long it will take, I was told it could take from 2-2 1/2 hours More

by HOWARD_TESSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2018 -

Elk Grove Toyota responded

Thank you for taking the time to review our Service department here online. I am happy to hear that your service was faster than the quoted time. I apologize about the car drying after the car wash. I will address this issue with our upper management. Our customer feedback is important to the improvement of our dealership. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

May 08, 2018

Timely and professional, plus friendly After 12 years of service with Elk Grove Toyota, I still feel like a valued customer! I have over 134,000 of well traveled miles on my 2006 Highlande More

by SLAMB949
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Daniels
May 08, 2018 -

Elk Grove Toyota responded

Hello, Thank you for your continued business and for the five star review. We are happy to hear you have been enjoying our services here at Elk Grove Toyota. We look forward to welcoming you back for your next service. Sincerely, Jeannette Blair Customer Relations Manager

May 08, 2018

Service with a smile Took my 2017 Highlander in for routine maintenance. Anthony Roma quickly got me checked in and my car was promptly being handled. Anthony also addre More

by Margery
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Roman
May 09, 2018 -

Elk Grove Toyota responded

Thank you for the 5-star review! We're happy to hear that Anthony was able to provide you with a pleasant service experience! We appreciate your business!

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