Elk Grove Toyota - Service Center

Oil Change Appointment Like the appointment system for the oil change in addition to first come first serve, and that would cut down the wait tremendously. The service from Like the appointment system for the oil change in addition to first come first serve, and that would cut down the wait tremendously. The service from staff I worked with are excellent. More

Maintenance Appointment Joel was prompt and courteous as he explained what maintenance would be covered Everything went according to the plan and I was out the door smoothl Joel was prompt and courteous as he explained what maintenance would be covered Everything went according to the plan and I was out the door smoothly. Car is running well. More

Excellent service and accommodation! Had no appointment just walk in and I was accommodated with an UBER service for dropping and picking me up! This is a new plus to Toyota’s services! Had no appointment just walk in and I was accommodated with an UBER service for dropping and picking me up! This is a new plus to Toyota’s services! More

Service I made an appointment on line, the service personnel was friendly and efficient. For what I requested, the wait was what I expected. I"ll be back. I made an appointment on line, the service personnel was friendly and efficient. For what I requested, the wait was what I expected. I"ll be back. Thank you service department. Thanks Scott Sady for selling me the vehicle. Sincerely Randolph More

No confidence in work performed Brought car in at 8 for 60000 service. wasn't worked on til 3:30. Didn't address all issues. No carwash Don't have confidence in this servicing Brought car in at 8 for 60000 service. wasn't worked on til 3:30. Didn't address all issues. No carwash Don't have confidence in this servicing More

$89.95 Car cleaning service rip off I brought my car in for a cleaning. It was done about two hours later. After paying and walking out to my car. I noticed that the inside of my car wa I brought my car in for a cleaning. It was done about two hours later. After paying and walking out to my car. I noticed that the inside of my car wasn’t even wiped down. The center console where the drinks go wasn’t even touched. This center display was a mess. Also the gear shift wasn’t wiped down either. I had to walk in and have the service guy take a look. He has it brought to the service bay. Twenty minutes later my name is said over head. I check out my car again and I notice that backseat wasn’t touched. The manager and the service guy take a look again. Sending it back to the service center again. I had to wait another 20 minutes. This time the back seat is given the once over. I have grey leatherish seats. They aren’t cloth or anything hard to clean. After all my issues was I told sorry ? No .. Did the manager say a word to me ? No.. The manager was at the door as I left. No one even came by to my car to take a look with me. I had to walking all the way back through the service department. I left very mad that day with my car still not properly cleaned. More

Service Great service Kind and friendly. Took care of my car and needs. Was finished when promised. Scheduled my next appointment. Understood what needed Great service Kind and friendly. Took care of my car and needs. Was finished when promised. Scheduled my next appointment. Understood what needed to be done. More

Elk Grove Toyota's Great Service Elk Grove Toyota provided excellent service. I went in for an oil change and a new battery they were finished in thirty minutes. Jose was AWESOME! Elk Grove Toyota provided excellent service. I went in for an oil change and a new battery they were finished in thirty minutes. Jose was AWESOME! THANK YOU for the outstanding service. More

Brian, was pleasant to work with and very informative. Friendly staff! I will continue to have my car serviced here. They are on top of it. I even got a feee car wash which is a bonus for me! Friendly staff! I will continue to have my car serviced here. They are on top of it. I even got a feee car wash which is a bonus for me! More

Toyota Experience I visit the dealership in the morning.I was told that I may have to leave the car there overnight, a gentleman named Primal Kumar rushed up and said t I visit the dealership in the morning.I was told that I may have to leave the car there overnight, a gentleman named Primal Kumar rushed up and said they were able to perform the service I need, since it's a safety and urgent concern. They were able to accommodate my schedule and provide me a ride back home. I received a call at 2:40 PM and was left a voicemail and told to return a call that the car is ready for pick up. I return a call at 3:15 PM and was that she will help me, provide me a ride back to the dealership. I didn't get any notification about my ride until I called back Andy at 3:45 PM and received a confirmation at 3:55 PM. He provided me a service for a ride. I got to the front desk and signed to authorize that I received my car. Andy left my driver side mat in my trunk, he dug into my middle console and searched through it. He left my car unwashed when Primal offered me a complimentary wash. I requested the front desk that my car was unwashed and she went to grab Andy's attention. He got the technician to pull up and provide me a complimentary wash. I told him that I appreciate his help, he gave me a smile and thumbs up and walked away. I realize my car had the AC on full blast and my radio was on much louder than what I was comfortable with. My driver side rear view mirror was broken and just sagging there. I do not appreciate what Andy or the technician did here. More