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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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September 04, 2024

Excellent support and service. Very quick and thorough. Carly was fantastic. Really appreciated the visit. More

by Pmbenedetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Sep 04, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind review about Carly. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 01, 2024

Customer service is good and they let you know if work is done before time. More

by dharmendra sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Kumar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Vong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 31, 2024

Good service & because I had an appt, I was taking care of right away & only waited less than an hour for an oil change. More

by Elle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Elk Grove Toyota responded

Hello Elle, Thank you for taking the time to review our Service department. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 16, 2024

Had good experience with service department and Milton. They were quick and efficient, appreciate did try up sell unnecessary repairs! Which consumers hate! So thanks. More

by Lauriedorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 15, 2024

Got done as they advised and service advisor was prompt with his replies with emails More

by Jc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Elk Grove Toyota responded

Hi Jc, Thank you for taking the time to review our Service department. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 10, 2024

Jelian was awesome, patient and friendly worker. I recommend people meet her at Toyota Service Maintenance. More

by deaf sis in Chr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ping Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 09, 2024

Mr. Navarro will take the time to really listen to the customer and communicate clearly any repairs your vehicle needs and keep you updated on service work that is being performed. So, thank you to Miguel More

by Z28DZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words about Miguel. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 06, 2024

The service advisor named Ascensio was very helpful and delivered our fully serviced car promptly. Our concerns were resolved & addressed properly. More

by Livingwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for your review on Ascencio. We truly value your time and your feedback. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 01, 2024

The dealership was friendly and got me in and out quickly. The staff also made sure that my needs were met. More

by JYang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your input. We appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

July 27, 2024

Spent 2750$ for repairs and dealership couldn’t even wash my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. More

by LkItLoud
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for the missed car wash. I have addressed your concerns with our Service Director and staff. Whenever you have time to come by, we would be happy to take your vehicle through our car wash as long as there is no preexisting windshield or body damage. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

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