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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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September 28, 2023

Excellent customer service work done was completed timely manner, faster than what was quoted. Great job to all involved especially my service writer Sulaiman Aziz More

by marepps53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
September 25, 2023

Excellent job. It was done on time, and all parts were returned cleanly. Good job. More

by nicpascua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

All good great customer service and support fast and friendly no issues 2 big thumbs up More

by THOMASONBRADLEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela (Mickey) Alvares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aldrete, Sulaiman Aziz, Carly Watkins, Lauren Addison, Angie Gonzales
September 22, 2023

They kept forgetting to reset the maintenance reminder. I don’t have time to keep coming back to have it reset. Please let me know the step by step to reset. Thank you More

by Balma916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela (Mickey) Alvares
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

I talked to these guys about coupon that I lost and they gave considered. I iked that gesture. I still suggest to change the system and do points system instead of paper coupon. This will help eliminate the More

by rememberdiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Elk Grove Toyota responded

Hello, Thank you so much for your feedback. I have addressed your concerns with our upper management. We truly value your time and your business. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

September 14, 2023

Met with Anthony. He listened to my concerns and explained the process to fix the issues. He’s the best. More

by Aservis54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Sep 21, 2023 -

Elk Grove Toyota responded

Hello, Thank you for your review on Anthony. I am happy to hear he took care of you during your time with us. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 12, 2023

Quick and easy service and very helpful explaining the service that was done, waiting room was clean and quite. More

by kelz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Watkins, Tau Le
September 11, 2023

The service was ahead of schedule and excellent service I would recommend people make appointments for the service More

by Carinachen88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2023

This is the worst service I ever had on any Toyota been a customer for over 8 yeat buy 4 cars and took the 6 hours to get my oil change with a appointment got me sitting on the waiting room is ridiculous not More

by victorzelaya90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Keosykao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Elk Grove Toyota responded

Hello, I apologize for your experience. I did address your concerns with our Service Manager and staff. Unfortunately it does look like you did not have an appointment this time and it did take longer to service your vehicle. With an appointment your service is faster as you have experienced in the past. I apologize for the wait time. We truly appreciate your time and your business. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 08, 2023

Very disappointed with service of ordering driver side visor. Technician had difficulty installing original visor that later fell off. When I returned to fix the visor they took so long to install that th More

by sheltee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I did address your concerns with our Service Director and staff. Unfortunately we do not usually work with aftermarket parts and it seems we were having difficulties with the one you brought. Thank you for making us aware of this situation. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

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