Elk Grove Toyota - Service Center

Frantastic and Fast Service! I didn't have an appointment but waited at Service at 6:30 AM. They were able to get my brake repair job taken care of in a reasonable time. I was t I didn't have an appointment but waited at Service at 6:30 AM. They were able to get my brake repair job taken care of in a reasonable time. I was traveling the next day to Tahoe on curvy and hilly roads, and did not want to risk brake failure on my trip. More

Great Service Nick is helpful, honest, reliable, and a great problem solver. He knows how to treat a customer very well. Jose Garcia is a honest and reliable per Nick is helpful, honest, reliable, and a great problem solver. He knows how to treat a customer very well. Jose Garcia is a honest and reliable person. He makes sure to give you a call when your car is done after servicing. More

excellent will recommend Daniel to my freinds and family brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explaine brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explained what needed to be down and how long the service would take . I will ask for Daniel everytime I come in for a service now . Great job! More

Terrible and will tell everyone about how horrible it was They scratched my car a d then refused to do anything about it. Terrible service and it's now time to involve the media to get them to fix my scratch They scratched my car a d then refused to do anything about it. Terrible service and it's now time to involve the media to get them to fix my scratch they caused. More

POSITIVE AND EFFICIENT SERVICE I have a 2002 Toyota deuce coupe. After taking advantage of an oil change discount coupon I had seen in one of Elk Grove Toyota's monthly email ads, I I have a 2002 Toyota deuce coupe. After taking advantage of an oil change discount coupon I had seen in one of Elk Grove Toyota's monthly email ads, I received notification that I had 3 additional issues regarding my auto that I should address. They gave me an "express" appointment when I called. One of the issues involved replacing my 2 rear wheels. When I questioned why this was recommended, the advisor, Alvin Kumar, showed me the cracks in the tires. I couldn't see them. He took a cell photo which clearly showed the problem. He gave me an estimate of the cost. The final bill was 10 % less. The service experience was positive and efficient and included a van drive to and back from my home for the 3 hour period it took to perform the services. . More

Smooth sailing Very fast friendly experience from check in service write up shuttle home and shuttle back everything except the car wash looked like they dried my w Very fast friendly experience from check in service write up shuttle home and shuttle back everything except the car wash looked like they dried my windows with a oily greasy rag More

Great Customer Service I messed up and didn't set a appointment like I was supposed to for my recent service, instead like a typical customer (I know better as I am in the a I messed up and didn't set a appointment like I was supposed to for my recent service, instead like a typical customer (I know better as I am in the automotive business) I just came in on a Saturday and asked if they could accommodate me? The immediate answer was YES. So I'm checking in and the Advisor tells me that it is their guarantee that the vehicle is done within 6 hours.....no appointment, they are going crazy with the amount of cars already there and they say it is their guarantee.....REALLY!! Customer service like this could put the independent repair facility world out of business, luckily most dealerships aren't as good as this one! GREAT JOB from someone who teaches Advisors how to be great!! More

Excellent Everything was explained properly and I understand all the service provided to me. Also explained what other service I might need for my next service. Everything was explained properly and I understand all the service provided to me. Also explained what other service I might need for my next service. He also went over and review all my concerns as well. Everything was excellent. More

Recall John did a good job as soon he finished he called. I would recommend everyone else to go to elk grove Toyota and find him to do the sevice. John did a good job as soon he finished he called. I would recommend everyone else to go to elk grove Toyota and find him to do the sevice. More

Engine Had my car towed to Toyota dealership. Was advised I needed a new engine . Was going to cost over six thousand dollars to fix. Found a local company w Had my car towed to Toyota dealership. Was advised I needed a new engine . Was going to cost over six thousand dollars to fix. Found a local company willing to fix car for three thousand as a single mom I was highly offended. So I will not go back to Toyota Elk Grove. More