Elk Grove Subaru

This dealer is responsive and willing to help. People are friendly. Overall is good, but it needs to be more transparent on pricing and financing. People are friendly. Overall is good, but it needs to be more transparent on pricing and financing. More

The dealer is very responsive and honest. Very friendly people. Curtis is awesome to deal with. He is understanding and always try helping as much as possible within his capacity. Sam is grea Very friendly people. Curtis is awesome to deal with. He is understanding and always try helping as much as possible within his capacity. Sam is great, very friendly and honest. This dealership shows respect to a buyer and that is what I like. Bobby is good but he was slightly upset and less responsive when I decline to take the Subaru recommended services as that inccreases my monthly payment. Overall, good experience. More

Very professional service and staff are very helpful. Kudos to Marissa Anderson and Brian Turner. Kudos to Marissa Anderson and Brian Turner. More

Very easy experience. Great service from Marissa and staff. . Nice and clean dealership. No run around Great service from Marissa and staff. . Nice and clean dealership. No run around More

Clark made us feel like family. Easy process. No hassles! Thank you Clark for your great service. Honest!!!! That's something that I never say about car dealerships. Thank you Easy process. No hassles! Thank you Clark for your great service. Honest!!!! That's something that I never say about car dealerships. Thank you so much! We plan on driving extra miles to come back to get the car serviced. Russ and Sandra Johnson More

Went above and beyond to find the perfect car and the best sales staff around best sales staff around More

Our first two experiences here were good. That is when we worked with Gee Bains. Unfortunately, he left and when we worked with two others we had bad experiences. Two cars ago we made the mis That is when we worked with Gee Bains. Unfortunately, he left and when we worked with two others we had bad experiences. Two cars ago we made the mistake of getting a Solterra. They used the “playing out the clock” sales tactic, meaning that if they keep you there long enough they will eventually wear you down. We fell for it. We were there for over five hours. Recently, we traded the Solterra in and decided to buy instead of lease. Unfortunately we had to break the lease early, so we knew there would be a big penalty to pay. The experience was pretty bad from start to finish. Their “customer service” is a joke. We had started our search a few months ago and I had questioned pricing of one car when its price made no sense in relation to another car they were selling. He danced around the issue and didn’t answer my question (what could he say?). When we were ready to buy recently, he never answered my email inquiry. When I filled out an online form for the car we were interested in we heard back immediately, however we were contacted by several salespeople (none of which were him). I made an appointment and about 45 minutes before it, I received a voicemail from Brian Turner confirming our appointment (even though we were supposed to meet with Curtis Jare). On our drive there, Curtis called us because he thought he was meeting with us and wanted to tell us he was running late. I said we were about five minutes away. A few minutes later he called back asking where we were. So disorganized. When we arrived, we ended up meeting with Brian. First, they weren’t willing to budge on the price of the car we were interested in (which had an insanely high mark up, as many of their used cars do). The car was around $18k and the internet “discount” brought it down to just under $16k, however the Edmunds value at a dealership was around $13k. We should’ve walked out right then and there. Unfortunately, we didn’t. We were then told one positive thing: since we had gotten the trade-in value on their website in advance they (somewhat) honored it–it was $24,075; I noticed that he ended up giving us $24k when we saw the paperwork, but at that point we had been there for over four hours and just wanted to leave, so we didn’t say anything. When it came time for financing, it was taking a really long time so we grabbed lunch. When we got back it still wasn’t done so we asked why and were told it was because the car’s mileage was too high so the lender wouldn’t approve it. We should have left b/c there weren’t any other cars we were interested in, but they had some that fit our criteria except for one thing: the color. I wasn’t happy about it, but we looked at one. At this point we had been there for close to five hours and I was tired and frustrated. Again: should have left. I honestly was in a vulnerable place and was very stressed out and also needed to buy a car within about a week and a half, and, though I was fully prepared to negotiate a good deal on the car we were originally interested in, once that went out the window so did my sense of reason. I didn’t research this next car on the spot like I should have. It had a very high number of miles on it considering its age. We were then told we “had” to make an insanely high down payment (basically due to breaking the Solterra lease early). I technically had the money, but really needed it for other things and should’ve immediately said we couldn’t put that much down. The interest rate from the lender was high and I made the mistake of not trying to negotiate that. I also stupidly didn’t negotiate the price of the car. After we bought the car I received several texts and an email (all from different people) asking if I was interested in buying a car. Just like before we bought this car, there is no internal communication. Anyway, yes, I made a lot of mistakes, however the bottom line is that they are disorganized, unscrupulous and unprofessional. More

Anar was very professional and helpful. He was able to answer my questions. The buying process was easy to understand. He was able to answer my questions. The buying process was easy to understand. More

I had one of the best experiences at Elk Grove Subaru. I felt no pressure nor committed to purchase a vehicle. Anar, who helped me with my New Subaru Solterra, was very kind, helpful and resourceful. He w I felt no pressure nor committed to purchase a vehicle. Anar, who helped me with my New Subaru Solterra, was very kind, helpful and resourceful. He was able to great deal happen. Thank you Anar! More

Our salesperson was Curtis and he was very knowledgeable and enjoyable to work with. This was the first time I actually enjoyed the car buying process - which speaks volumes. Vinny in the Finance Dept. was and enjoyable to work with. This was the first time I actually enjoyed the car buying process - which speaks volumes. Vinny in the Finance Dept. was great too, he was professional and very personable. The entire experience was relaxed and stress free. I am very happy to be a part of the Subaru family! More