Elk Grove Subaru

I had a good experience. The only reason I marked low on price was that there as a sale going on a few days after I was going to buy. I little bit of the charm was taken out of my purchase when I hear on t price was that there as a sale going on a few days after I was going to buy. I little bit of the charm was taken out of my purchase when I hear on the radio about a sale where I could have saved a more than a few bucks literally days later. I would have been a customer for life if they had told me to wait to catch the sale. More

Dickson Yip was very knowlegeable about the car that I'm interested in and provide answers to all of my questions with integrity and honesty. interested in and provide answers to all of my questions with integrity and honesty. More

DO NOT PURCHASE FROM LASHER!!! I had a horrible experience with them. They tout themselves as a family business that cares about the customer. But, this could not be further from the truth once y experience with them. They tout themselves as a family business that cares about the customer. But, this could not be further from the truth once you leave their lot. I bought a used car from them in November 2011. A couple of weeks later, I noticed a few issues with the car. I was traveling across country and had to pull over on the highway in New Mexico at night with my “check engine” light on. I called the dealership, and my salesperson and the manager argued with me about Lasher not being responsible for any costs and how I should have had the car checked out before I left California. After a 45-minute uncivil discussion with one of their managers, they finally agreed to cover the cost of an assessment and to take it to any shop. I scheduled an appointment with a shop in my home state a few days later. Lasher then told me I needed to take it to a certified Honda dealership. So, a few more days later, I took it into another shop. Here is what they found: 1) The recall was never completed when they sold me the vehicle. I had specifically asked this from the salesperson, and he definitively said that it had been done. 2) I had noticed a few days after purchasing the vehicle that the radiator reservoir was empty. The shop did not find any leaks, which means Lasher never topped off all the fluids as they told me they had. Essentially, their “100+ point test” on my used vehicle was obviously not done correctly (or, possibly, not at all). It scares me to think what other things could be wrong with the car and were missed during Lasher’s supposed pre-inspection. I also had a horrible experience with their finance department trying to get a refund for 3rd-party insurance. Overall, Lasher’s service department and overall customer service is horrendous. I will never purchase from Lasher again, and I do not recommend anyone purchasing from them. More

This is a dealership where the left hand does not know what the right hand is doing. The sales process was just fine and Paul the sales person was really helpful, as was Omar the finance person. But the what the right hand is doing. The sales process was just fine and Paul the sales person was really helpful, as was Omar the finance person. But the delivery process was terrible with extremely poor internal communication. I live 2 hours away from the dealership but found the car I wanted and got straight-forward communication from Paul right from the start. Went to the dealer and bought the car on a Saturday, but there had been a "no-sale recall" on the master cylinder so I had to wait for delivery until it was replaced. No biggie. I also bought the "Final Touch" detailing and a tow hitch to be installed. Paul even offered to have the car delivered to my home. On the following Wednesday I was asked to come in and pick up the vehicle, but when I couldn't, the offer was made to deliver the car at 5:30. At 3:00 I got a call saying the master cylinder was replaced but they hadn't done the Final Touch or installed the hitch (mind you, I bought the car the previous Saturday). So we picked up the car at the dealer on Friday. On the way to the dealership we received a message asking us to make an appointment to come in and get the Final Touch completed - strange, because they said it was done. Also, a stain on the upholstery that we noticed in the purchase process was not removed as promised. When I called a Sales Manager to ask about the Final Touch the following week, I received another call asking me to make an appointment to come in and get the work done. And two weeks after purchasing the car, I received a DMV Address Change form from the dealership with no explanation; we have not changed our address in 15 years. Also had a confirmed appointment for a Monday to get the front seat cushion replaced (mind you - I am 2 hours from this dealership)but nobody told me that the cushion was back ordered and wouldn't be in until Tuesday. More

The overall buying experance was excellant, Bob answered all are questions and was very professional. We needed some add ons and Bob made sure our new car was ready and delivered as promised all are questions and was very professional. We needed some add ons and Bob made sure our new car was ready and delivered as promised More

Bob filled in for Mike because I failed to tell Mike that I was coming in for a test drive. Mike offered to come in from his day off but I didn't feel good about that so Mike recommended Bob. He was great- I was coming in for a test drive. Mike offered to come in from his day off but I didn't feel good about that so Mike recommended Bob. He was great- ready to help and answer my questions about the Suburu I was interested in. Both salesmen were wonderful! More

The purchase of my 2012 Outback was a great experience. Bob Haley understood what I wanted and I ended up with exactly that. Bob had excellent product knowledge, was very courteous and did not play games r Bob Haley understood what I wanted and I ended up with exactly that. Bob had excellent product knowledge, was very courteous and did not play games regarding the purchase price or the value of my trade-in. I will be recommending this dealership to my friends based on the great experience I received during this purchase. More

Immediately after the sale, the dealership was either completely unable or unwilling to help with an item they recommended we have on the car. The salesman recommended we get the premium sound system, s completely unable or unwilling to help with an item they recommended we have on the car. The salesman recommended we get the premium sound system, so we did. The manual with the car is extremely poor regarding the sound & hands free system, so we asked if they could find ANYTHING explaining it better. The dealership couldn't be bothered. I even drove over to the dealer with the car and asked why my cell phone would no longer connect Bluetooth when the salesman had set up my phone with the car and we had done nothing else. He had no clue... It worked once, and now it was my problem. The manual for the audio system is a mix of all 3 audio systems. One sentence is type A, the next "B", the next "C", the next "A", next "B" and so on. Sometimes A&B or B&C. This is a problem with the Subaru manual, but don't expect the dealership to give any help after recommending the expensive addition... I don't think the dealership did anything extra or special for the sale. Just average. More

I had apts with Roseville, Shingle Springs, and Auburn before I told my self I was going to decide on a car. That changed when we came in Saturday. I wasn't looking at the Legacy at all until I was turned before I told my self I was going to decide on a car. That changed when we came in Saturday. I wasn't looking at the Legacy at all until I was turned onto it then. Corey was up front, honest, not push, funny & helpful through the whole transaction. Alot was negotiated prior to me coming in Sunday which I appreciated very much. My time is valuable so qualifying me before was huge for me. After everything was negotiated Corey helped my bf set up our blue tooth, radio, run down of the car etc. My Legacy 2.5 GT Limited is the SHIT and has everything I could of wanted and more! Thanks again for y'all! More

It was very professional and friendly. It provided a very good family experience. I enjoyed speaking with the sale representative. I will recommend my friend if they ever needed a subaru. good family experience. I enjoyed speaking with the sale representative. I will recommend my friend if they ever needed a subaru. More