Elk Grove Kia - Service Center

The technician (Todd Goodwalt) who worked on my vehicle was outstanding, he was very diligent in trying to find the reason my check engine light came on. He spent time and effort and was very informative a was outstanding, he was very diligent in trying to find the reason my check engine light came on. He spent time and effort and was very informative as to all the steps he was taking. I wanted Todd's superiors to know he is doing an outstanding job. I also wanted to give Tony Lei the service rep kudos as well. Tony was also very informative and helpful. I had to bring my car in three Fridays in a row to rectify this situation and Tony and Todd made this a tolerable situation. Thanks to both of them for getting me back on the road! Scott Woodall More

Customer service in the service department -- ROCKS!!! Went in for a oil change and came out as a Kia Elk Grove customer for life. In the past I would have taken my car for service at the Folsom Lake Kia Went in for a oil change and came out as a Kia Elk Grove customer for life. In the past I would have taken my car for service at the Folsom Lake Kia fortunately I was unable to get a same day appointment last week for an oil change so today while on vacation I decided last minute to call the Elk Grove Kia and was able to get a same day appointment. Arrived 20 minutes early for my appointment and it was not a problem the receptionist greeting me with a smile and proceeded to checked me in. They took my car right in with all the DIRT and all. I waited in the customer lounge enjoyed complimentary coffee and watch TV in very comfortable chairs...about 35 minutes later my SUV was done. Sulaiman came to the lounge and and advised my vehicle was ready and reviewed my invoice. He was very professional and friendly. As I walked out the service area doors...I mumbled now I need to find a car wash because again my vehicle was VERY DIRTY...I walked up to my SUV and it was WASHED! What...really...that never happened at Folsom Lake Kia!!! I immediately returned to the service desk and THANKED them for great customer service and for washing my car...I highly recommend Elk Grove Kia. More