Elk Grove Kia - Service Center

DO NOT BRING YOUR VEHICLE HERE! ! Damaged my vehicle and refuse to fix it. Brought my brand new (2 weeks old) Kia Telluride here 8/9/2022 for an alignment under warranty. Dropped ! Damaged my vehicle and refuse to fix it. Brought my brand new (2 weeks old) Kia Telluride here 8/9/2022 for an alignment under warranty. Dropped my vehicle off at 8:30 am and picked up at 4:15 pm when they called, which is a very excessive amount of time for an alignment. Upon picking up my vehicle my radio settings were changed to loud heavy rock music and my drive settings were also changed. I immediately felt it was odd and unprofessional, this made me fell my vehicle was taken for an excessive drive due to this, and also not being provided with my mileage out in my paperwork. Immediately when driving, my vehicle was pulling hard to the right, I had to constantly pull my wheel to left the whole drive home to keep my vehicle straight. Unbelievable that they would let a vehicle leave in that condition, worse than when it arrived. I called and spoke with my service advisor Dylan on my drive home and he said I could bring it back, however I had an appt at 5pm and was already without my vehicle for a full day for a simple alignment. Upon arriving home I see my bumper is scratched and paint chipped. My vehicle is brand new and I had also hand washed my vehicle the evening prior, so I know exactly the condition of my car. I also walked my vehicle upon drop off, as did Dylan the service rep. I signed a paper that stated their was zero damage to my vehicle as well with Dylan. I instantly called and left a message for their service manager Rich upon returning home regarding the damage, that same day. I never heard back the next day until I called again close to 5. He apologized and said he saw the message flashing on his phone and did not bother to check it (how professional). Upon speaking with him and emailing photos of the damage, he stated the next day that him and the GM "Terry" will not be paying for the damage that occurred to my vehicle in their possession. Bill the service manager did state to me that he does not agree with the general manager Terry but his hands are tied in the matter. I never actually got a call from the General Manager Terry, despite leaving a message for him. I have since paid for my own alignment to be done correctly from a reputable shop in my town, when it is something that should have been addressed with my warranty. This dealership is very unprofessional and mismanaged. DO NOT TAKE YOUR VEHICLE HERE if you value service, professionalism, and the condition of your vehicle. More

Don't do business here. The management is horrible, they're so rude. I didn't buy my Kia there but was getting it serviced there. At first the service manager was a dick, I The management is horrible, they're so rude. I didn't buy my Kia there but was getting it serviced there. At first the service manager was a dick, I let it go. Then I I tried to trade in my Kia for a newer Kia and the Sales manager wanted to argue with me. They have no consideration or customer service skills. More

Freddy Euler was awesome! I came in for my routine service and he got me in and out fast! 10/10! I definitely recommend this dealer! I came in for my routine service and he got me in and out fast! 10/10! I definitely recommend this dealer! More

I been told all my life to avoid dealership service departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the s departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the service interval for my vehicle and helped me understand what the milestones are for my vehicle and when the big services are due. Got me taken care of and on my way! Thank you Freddy in the service department and Elk Grove KIA! Keep up the good work! More

As I had been searching for a Kia Optima, Brandon said that he found one that may be a great fit for what I was looking for. He was right! After receiving great hassle-free service we were greatly pleased that he found one that may be a great fit for what I was looking for. He was right! After receiving great hassle-free service we were greatly pleased with the car and got a great warranty on it. Brandon was very helpful and took care of the things we wanted. I was also very pleased at how well everyone treated us with kindness. More

My experience at Elk Grove Kia was my first stress free visit that I have had at any dealership! Outstanding customer service and amazing help! Making my appointment was super easy and I had zero issues at visit that I have had at any dealership! Outstanding customer service and amazing help! Making my appointment was super easy and I had zero issues at all thanks to bdc! Best by far! More

NO WAIT I TOOK MY CAR IN FOR SERVICE WITHOUT A APPOINTMENT AND STILL TOOK LOOK TO FIND A PROBLEM, AND QUICK FIX, THANKS. I WOULD RECOMMEND IF YOU NEED WORK DO I TOOK MY CAR IN FOR SERVICE WITHOUT A APPOINTMENT AND STILL TOOK LOOK TO FIND A PROBLEM, AND QUICK FIX, THANKS. I WOULD RECOMMEND IF YOU NEED WORK DONE. More

Elk Grove Kia Mailer Giveaway Scam My wife and I just left this dealership where we were required to provide personal financial information to determine if we won a prize on a Kia mail My wife and I just left this dealership where we were required to provide personal financial information to determine if we won a prize on a Kia mailer. This is inappropriate and offensive for anybody with an ounce of common sense. I don't expect any reputable business to ask for personal financial information to simply disclose the winner of a contest. People have good credit for a reason. If Kia wants good customers they need to understand the basics about why people have good credit. Please don't make matters worse by trying to blame the sells person. He asked a superior after we decline to provide financial information as a condition of disclosing our winnings. The sells person didn't return the contest mailer but we logged into the KIa contest website last night and received a confirmation number. Lavell and Christy Tyler ltyler17@gmail.com More

I TOLD what the problem was (airbag sensor) and did not receive any quote upfront. We said that we needed the car smog tested and was told that the airbag sensor NEEDED to be fixed to get it smog tested ( receive any quote upfront. We said that we needed the car smog tested and was told that the airbag sensor NEEDED to be fixed to get it smog tested (not true). It would have been less infuriating had new information and at least proven to be smog checked. I feel cheated out of my money by being parroted back information that was stated when the car was dropped off. More

I want to thank all of the people in the service department including the parts department for the excellent service I have gotten on my 2001. Kia Optima .They are always friendly and helpful,an department including the parts department for the excellent service I have gotten on my 2001. Kia Optima .They are always friendly and helpful,and have always done a superb job on my car.The Service manager Frank Higashino has always been upfront and personal, witch makes doing business with them a pleasure. I would recommend them to anyone that needs their car serviced. Stan Daveiga More