Elk Grove Hyundai - Service Center

Awesome service writer, Dominic! Explains everything very knowledgeable. My car came back cleaner than when I checked it in. Love the new facility. Explains everything very knowledgeable. My car came back cleaner than when I checked it in. Love the new facility. More

The service department is wonderful if you have an appointment for basic service, but don't have your car break down. My car broke down. I had it towed to the dealership for repairs as it was under wa appointment for basic service, but don't have your car break down. My car broke down. I had it towed to the dealership for repairs as it was under warranty and no one seemed to know anything. They had no loaner available for me told me it would be at least 10 days before they could even look at it and as much as 30 days to repair. After several days of me calling and yelling I was able to get my car fixed in 4 days. When I get my car back my key fob didn't work (even though it worked perfectly fine when I have them my key) and there were popcorn and food wrappers in my car! When I asked about that I was told well maybe it's the battery! Replaced the battery and it still doesn't work. The dealership won't fix that either. Way to go Hyundai! More

Service Department does poor work and now a 2 month delay in getting an appointment! They have seen my 2019 Kona electric twice to repair under warranty my 12 volt battery system. It still doesn't work and in getting an appointment! They have seen my 2019 Kona electric twice to repair under warranty my 12 volt battery system. It still doesn't work and I've been stuck with an inoperative car at least 10 times!!! More

Irving is the best Irving helped me so much!!! My engine went out, he took care of everything....He got my rental ready, took care of my warranty and I had my car back w Irving helped me so much!!! My engine went out, he took care of everything....He got my rental ready, took care of my warranty and I had my car back within the week. This man should never get a bad review. This line of work can be frustrating and he was pleasant the whole time. Thank you Irving very much More

Terrible! Came in for the oil change service, service staff almost let me drive of without a back light! His question was, "do you want to me to replace that??" Came in for the oil change service, service staff almost let me drive of without a back light! His question was, "do you want to me to replace that??" OF COURSE!!!!! xxx! Then I drive the car home and its shaking and seizing! I call and he says, "We don't balance the tires we just rotate them". Next time I'm calling my uncle what a waste...my car is in worse shape than when I brought it to them. More

They don't care about how long we have to wait around I dropped off my wheel and tire on Monday - blowout for specialty tire - I was told they would call on Tuesday - finally called back and was told to c I dropped off my wheel and tire on Monday - blowout for specialty tire - I was told they would call on Tuesday - finally called back and was told to come in at 2:00 on Wednesday. Get there 10 minutes early (silly me!) and have to wait two hours. Service guy says he was waiting for a phone call in regards to our wheel. Why didn't he call us and tell us to come in a hour later? He was so impressed with himself because he was "trying really hard and everyone was so sorry and we just needed to understand." He told us they were "just finishing up and they would come and get us." I followed him out and low and behold, they hadn't even put the wheel back on the car yet. More

Oil Change My oil change appointment was at 1:30pm. It's now 3:37pm and I'm still waiting for a simple oil change to be done! My oil change appointment was at 1:30pm. It's now 3:37pm and I'm still waiting for a simple oil change to be done! More

Most displeased with service work I made an appointment for 1:15 p.m. I arrived at 1:10 and was informed by the service advisor the mechanics take their lunch from 12 to 1 and will be I made an appointment for 1:15 p.m. I arrived at 1:10 and was informed by the service advisor the mechanics take their lunch from 12 to 1 and will be back shortly, keep in mind it is 1:10, so in my mind, how foolish a person can be, the mechanics should already be back, (Sacramento Hyundai you better shore up your break policies). Well, the service advisor said he would get a mechanic on it right away and he would get back with me in a hour. So I watched and the car didn't move for at least 20 minutes. It was 2 hours later when I finally was fed up and asked the so called service advisor how much longer, he said, "Oh, oh I have it right here", so why didn't he call me. You can imagine I was quite upset. He said they have the part and it will take 45 minutes to install. Well an hour and a half later they finally had it done, but it was not over all the paperwork is unbelievable and very slow and irritating to the customer. I also have a Chevy and the service work there goes as smooth as silk. Sacramento Hyundai go to the chevy dealership and take some lessons. More

Dave, the mechanic, took the time to come out and talk to me. He was so knowledgeable and seemed to be happy to stop his work and help me. Thank you! me. He was so knowledgeable and seemed to be happy to stop his work and help me. Thank you! More