Elk Grove Hyundai - Service Center

Irving is the best Irving helped me so much!!! My engine went out, he took care of everything....He got my rental ready, took care of my warranty and I had my car back w Irving helped me so much!!! My engine went out, he took care of everything....He got my rental ready, took care of my warranty and I had my car back within the week. This man should never get a bad review. This line of work can be frustrating and he was pleasant the whole time. Thank you Irving very much More

Terrible! Came in for the oil change service, service staff almost let me drive of without a back light! His question was, "do you want to me to replace that??" Came in for the oil change service, service staff almost let me drive of without a back light! His question was, "do you want to me to replace that??" OF COURSE!!!!! xxx! Then I drive the car home and its shaking and seizing! I call and he says, "We don't balance the tires we just rotate them". Next time I'm calling my uncle what a waste...my car is in worse shape than when I brought it to them. More

They don't care about how long we have to wait around I dropped off my wheel and tire on Monday - blowout for specialty tire - I was told they would call on Tuesday - finally called back and was told to c I dropped off my wheel and tire on Monday - blowout for specialty tire - I was told they would call on Tuesday - finally called back and was told to come in at 2:00 on Wednesday. Get there 10 minutes early (silly me!) and have to wait two hours. Service guy says he was waiting for a phone call in regards to our wheel. Why didn't he call us and tell us to come in a hour later? He was so impressed with himself because he was "trying really hard and everyone was so sorry and we just needed to understand." He told us they were "just finishing up and they would come and get us." I followed him out and low and behold, they hadn't even put the wheel back on the car yet. More

Oil Change My oil change appointment was at 1:30pm. It's now 3:37pm and I'm still waiting for a simple oil change to be done! My oil change appointment was at 1:30pm. It's now 3:37pm and I'm still waiting for a simple oil change to be done! More

Most displeased with service work I made an appointment for 1:15 p.m. I arrived at 1:10 and was informed by the service advisor the mechanics take their lunch from 12 to 1 and will be I made an appointment for 1:15 p.m. I arrived at 1:10 and was informed by the service advisor the mechanics take their lunch from 12 to 1 and will be back shortly, keep in mind it is 1:10, so in my mind, how foolish a person can be, the mechanics should already be back, (Sacramento Hyundai you better shore up your break policies). Well, the service advisor said he would get a mechanic on it right away and he would get back with me in a hour. So I watched and the car didn't move for at least 20 minutes. It was 2 hours later when I finally was fed up and asked the so called service advisor how much longer, he said, "Oh, oh I have it right here", so why didn't he call me. You can imagine I was quite upset. He said they have the part and it will take 45 minutes to install. Well an hour and a half later they finally had it done, but it was not over all the paperwork is unbelievable and very slow and irritating to the customer. I also have a Chevy and the service work there goes as smooth as silk. Sacramento Hyundai go to the chevy dealership and take some lessons. More

Dave, the mechanic, took the time to come out and talk to me. He was so knowledgeable and seemed to be happy to stop his work and help me. Thank you! me. He was so knowledgeable and seemed to be happy to stop his work and help me. Thank you! More

I was promised life long free oil & filter changes when I purchased my used Santa Fe. The salesman didn't enter that. Dealer refused to honor. when I purchased my used Santa Fe. The salesman didn't enter that. Dealer refused to honor. More

Although we did not buy our 2007 Sonata here, this is the closest dealer for service. Upon bringing our car in we told them about two issues we were having, a stuck lock on the driver's door, and driver's s closest dealer for service. Upon bringing our car in we told them about two issues we were having, a stuck lock on the driver's door, and driver's seat not operating correctly. We stated that we had bought an extended warranty but weren't sure what it covered. Sean pulled up our information on the screen and said yes we did have the warranty and that it would "probably" be covered. He also explained they diagnosed first, and then asked warranty company if it was covered. Since he seemed to think it was covered, we okayed the work. Long story short, our warranty was a POWER TRAIN warranty only. and nothing we turned in was covered. So, about $250 later, nothing is fixed and nothing is covered. We feel strongly that we should have been told it was a power train warranty only. We would have known it was not covered. When questioned we were told in short, somewhat rude tones, that the up-front money was explained to us ahead of time, and nothing could be done to help cover the cost. We are now in the process of selling this car and will never recommend a Hyundai to anyone, mostly due to their service record and warranty that doesn't cover much that is not "big." We're VERY disappointed in this automaker, and particularly this dealership. More