Elk Grove Hyundai

Andrew was great and polite! He provided me with a good customer service experience and explained the whole nine yards. Overall, I am pleased by the his service and professionali He provided me with a good customer service experience and explained the whole nine yards. Overall, I am pleased by the his service and professionalism. More

Masi was helpful and explaining the car specifics to me. I was able to test drive two of my choice cars and compare them. It was a good experience, customer friendly, and good customer service. Fernando, th I was able to test drive two of my choice cars and compare them. It was a good experience, customer friendly, and good customer service. Fernando, the finance manager, was helpful and going through the paperwork I need to understand and sign. They are all very patient and understanding with me, making my car purchase a smooth experience. Thank you Hyundai Elk Grove. More

Alejandra did a great job, on selling us a new car. She went thru all the steps on programming the electronics. She even cleaned the car inside out for us. Will recommend her to our friends when search She went thru all the steps on programming the electronics. She even cleaned the car inside out for us. Will recommend her to our friends when searching for a new vehicle. More

Andrew was great! Took me in on time, listened to my needs and gave great advice. Thanks Took me in on time, listened to my needs and gave great advice. Thanks More

I had a wonderful experience at Elk Grove Hyundai. Bryan was my salesperson. He was easy going, had great knowledge of the car, answered all my questions, and did not pressure me in any way. Bryan was my salesperson. He was easy going, had great knowledge of the car, answered all my questions, and did not pressure me in any way. More

Very welcoming, nice and friendly! Customer Service was great! Quick service. Provided water and snacks.😊 Customer Service was great! Quick service. Provided water and snacks.😊 More

"I've purchased two vehicles from your dealership and have generally been very pleased with the service, particularly the excellent assistance from your customer sales representative (whose name I will r have generally been very pleased with the service, particularly the excellent assistance from your customer sales representative (whose name I will retrieve from my records). My first purchase was fully paid, and the second was completed in November 2024. I've always appreciated the warm and welcoming atmosphere here. However, I had a significantly negative experience with an individual named Dominic during my most recent visit. His demeanor and communication were unprofessional and made me feel unwelcome. Specifically, he made comments such as, "So, you had all this service done? You know, these things aren't free," and pointed out items I hadn't requested or understood. His overall attitude gave me the impression that he was unhappy with his job, which negatively impacted my experience. As a repeat customer, I expect to be treated with respect and courtesy, similar to the positive interactions I've had previously. Customer service is crucial, and word-of-mouth recommendations are essential for your business. I'm concerned that this single interaction with Dominic has discouraged me from future purchases and recommending your dealership to family and friends. I strongly recommend that you evaluate your customer service agents to ensure they maintain a consistently professional and welcoming environment. If an employee is dissatisfied with their role, it's detrimental to both the customer experience and your business reputation. I believe in the principle of making customers feel valued and leaving them with a positive impression. Thank you for your attention to this matter." More

Andrew was very helpful, easy to work with, and got my car back in time. car back in time. More

Quick and friendly service as always - live Elk Grove Hyundai they’re the best ever Hyundai they’re the best ever More