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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,082 Reviews

1,082 Reviews of Elk Grove Ford - Service Center

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January 25, 2024

Car was ready as promised. Person at desk was friendly and professional. Offered Lyft ride. More

by FROSTY_2
Recommend Dealer
Yes
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Service completed as expected. I was appraised of progress during the service, and called promptly when the vehicle was ready. More

by MNLROPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Everyone was really polite and professional. They offered me shuttle service and even had the car ready sooner than they originally anticipated! More

by MIKEPIERCE79
Recommend Dealer
Yes
Employees Worked With
Randy in service
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

They are doing a good job Customer service, cashiers are very nice Excellent for the jobs they doing More

by Nguyenthanhtam304
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 23, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

Did not deal with the dealership they came to my house My mechanic came to my house More

by Bhottman
Recommend Dealer
Yes
Employees Worked With
He explained everything he was doing
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

Very exceptional Very exceptional experience and friendly employees. Would recommend the dealership to my friends More

by evelynalice
Recommend Dealer
Yes
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Jan 25, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

My service advisor Mike was awesome! Helpful and competent. Pleasure working with him. Good job! More

by AVEDISCOPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name.
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Jan 24, 2024 -

Elk Grove Ford responded

Thank you for the kind words for Mike in our service department! We look forward to sharing your compliments with him and our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

I have been coming to Elk Grove Ford for years. With two different vehicles for oil changes specifically. Always treated very well exceptional service, great deal More

by BCF775
Recommend Dealer
Yes
Employees Worked With
Quick Lane representative for a 3:45 pm oil change appointment
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Jan 25, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

They did a great job with the service of my vehicle. The problem was identified and resolved quickly and efficiently. More

by SEALH
Recommend Dealer
Yes
Employees Worked With
Nikhil Praha
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

The service advisor was nice enough and had decent customer service but the express oil change was horrible. The guys were playing around the front desk while customers are waiting and not being atten More

by oeht00
Recommend Dealer
No
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Jan 28, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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