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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,082 Reviews

1,082 Reviews of Elk Grove Ford - Service Center

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January 30, 2024

Good communication, took care of business. Work was performed in a timely manner and the work was very satisfactory. More

by ROGER2K1
Recommend Dealer
Yes
Employees Worked With
Tony Farris
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Jan 31, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you, Roger. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 30, 2024

Good service Nice and friendly got my vehicle done within good time.told me about my vehicle health and what needed service I needed More

by BLBAULWIN
Recommend Dealer
Yes
Employees Worked With
5
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Jan 31, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 30, 2024

Over the years it's been pretty good. Ive dealt with service advisors on the other side as well as Quick Lane. More

by LOCNLODE
Recommend Dealer
Yes
Employees Worked With
Nick--Quick Lane
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Jan 31, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 30, 2024

Appointment times were decently quick. Drop off was quick. Nick called and explained that the repair was going to take a couple days and he would call as soon as completed. It was a great More

by CANDM.RANCH
Recommend Dealer
Yes
Employees Worked With
Nick in Service
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Jan 31, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 29, 2024

Great service got new front rotors and brake pads, with the works oil and filter change. Still have some brake pulsating when brakes are applied. I have reached out to Ivan for the follow up next Saturday More

by johngsaraba
Recommend Dealer
Yes
Employees Worked With
Ivan at quick lane
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, John, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 29, 2024

???? I would like to give a thumbs up to the service that Ivan provided in the Quick Lane. More

by Arthurmurray2003
Recommend Dealer
Yes
Employees Worked With
Ivan...Quick Lane.
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Jan 30, 2024 -

Elk Grove Ford responded

Arthur, We are very happy to hear Ivan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 29, 2024

Excellent Michael is a true professional, he explained every detail step by step Great person More

by solo4plus
Recommend Dealer
Yes
Employees Worked With
Michael Capas
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Jan 30, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Good services Freindly Kindness with spanish speaking personal Very carefully explanation Happy face I will be back next time More

by ROSACLR
Recommend Dealer
Yes
Employees Worked With
Very good
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

work done as quoted and finished on time. Service was professional and polite. As plearurable as a service visit could be. More

by chrisbfishin
Recommend Dealer
Yes
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Jan 29, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out, Chris. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Mike made sure that my car was fixed. He kept me informed on what was going on with it. More

by Gwann73
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jan 29, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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