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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,082 Reviews

1,082 Reviews of Elk Grove Ford - Service Center

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March 10, 2024

Michael took time to explain the maintenance work and he assured that, w/test drive, all is functioning properly. More

by VICKYDGS
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 11, 2024 -

Elk Grove Ford responded

Vicky, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Michael was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2024

It was all good. Got done what I wanted to do. The only thing they didn't do was find a screw for the visor. More

by Sha
Recommend Dealer
Yes
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Mar 10, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2024

I had an appointment for Friday and I dropped it off Thursday after 3:30 and they had everything done by 4:30 I love the service that gave me thank you More

by SHARDEN4468
Recommend Dealer
Yes
Employees Worked With
Ivan
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Mar 11, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2024

Excellent service Excellent service, they explain everything in detail, I highly recommend them Excellent service, they explain everything in detail and they don't make you wait long to serve you. I More

by hoaldana6310
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 10, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 10, 2024

Ivan, Elizabeth and the man at the service counter went above and beyond to help me. A+ service. I'm so grateful for them More

by sindymc2001
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ivan and Elizabeth
Report | Print
Mar 10, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 09, 2024

They neglected to do a part of the service but I was called by someone and they made it right. More

by SIXFOUR92
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 10, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2024

Great customer services Great customer service quick response finished the vehicle real fast Great communication More

by Moeabdo206
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Mar 08, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2024

Stupendous Great experience I'd highly recommend ? ??? Elk Grove Ford has great customer I always get a laugh out of Kerby and Irene two thumbs up. More

by chrismayo2006
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Mortensen
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Mar 08, 2024 -

Elk Grove Ford responded

Thanks, Chris, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 08, 2024

Every time I go I'm not welcomed in nor offered anything When I come in the dealership no one acknowledges me in . The staff never tells me if I should like a coffee or water or nothing More

by Jorge.corona2218
Purchase Time
Recommend Dealer
No
Employees Worked With
Samuel
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Mar 13, 2024 -

Elk Grove Ford responded

Thank you for bringing this to our attention, Jorge, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 07, 2024

I had a very unpleasant experience at the Elk Grove Ford Dealership. They have refused to repair my concern for the back seat being unaligned and took my truck into service on Friday 2/16/24, where the serv More

by KAS9058
Recommend Dealer
No
Employees Worked With
mark
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Mar 11, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 13, 2024 -

KAS9058 responded

The total experience at Elk Grove Ford has been very poor. Starting with the 3 times I have already come to repair my back seat, it was a concern since purchase and the 3rd visit ended with my service advisor Mike, telling me that they can’t do anything about the back bench seat which is split and one side sits 2 inches lower than the other side, also he never wrote my truck up for service on the 3rd visit and no documentation was made that I even brought my truck and they had it for 6 hours. I decided to call the general manager Cale, who recognized that we did have a concern since purchase and he asked why we were even coming to the dealership to get it fixed with them, he repeated it 4 times saying why would I come to Elk Grove Ford service. This struck me as very wrong considering I purchased my vehicle with this dealer and my truck is brand new. I have had repeated poor service interactions with the team and they completely have refused to find a fix for my back bench seat which is not sitting flesh all the way across, as 1/2 of the seat sits 2 inches lower. I am not satisfied with the way in which the entire situation has been handled by the service department and the sales team, who initially said they would have it repaired immediately. I received this email to see what can the dealership do? I just want my back bench seat to be fixed as a brand new truck should have a proper seat that is completely flesh all the way across.

Mar 13, 2024 -

KAS9058 responded

The total experience at Elk Grove Ford has been very poor. Starting with the 3 times I have already come to repair my back seat, it was a concern since purchase and the 3rd visit ended with my service advisor Mike, telling me that they can’t do anything about the back bench seat which is split and one side sits 2 inches lower than the other side, also he never wrote my truck up for service on the 3rd visit and no documentation was made that I even brought my truck and they had it for 6 hours. I decided to call the general manager Cale, who recognized that we did have a concern since purchase and he asked why we were even coming to the dealership to get it fixed with them, he repeated it 4 times saying why would I come to Elk Grove Ford service. This struck me as very wrong considering I purchased my vehicle with this dealer and my truck is brand new. I have had repeated poor service interactions with the team and they completely have refused to find a fix for my back bench seat which is not sitting flesh all the way across, as 1/2 of the seat sits 2 inches lower. I am not satisfied with the way in which the entire situation has been handled by the service department and the sales team, who initially said they would have it repaired immediately. I received this email to see what can the dealership do? I just want my back bench seat to be fixed as a brand new truck should have a proper seat that is completely flesh all the way across.

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