Elk Grove Ford - Service Center

FAST AND EASY. Saul and his crew of advisors are efficient. Ivan was the advispr who checked my wife's car. The promised 4 hours but got the vehicle back in 90 minu Saul and his crew of advisors are efficient. Ivan was the advispr who checked my wife's car. The promised 4 hours but got the vehicle back in 90 minutes! More

Showed up at appt time was told 1. 5 for service - upon returning car was untouched. Left without service 5 for service - upon returning car was untouched. Left without service More

Worst customer service I've experienced. Supposed to keep vehicle one day, was four days, wasn't informed what the delay was, when picked up parts were sitting on the dash. Supposed to keep vehicle one day, was four days, wasn't informed what the delay was, when picked up parts were sitting on the dash. More

Muy buen personal y muy amables todos una persana as me vrindo una botella de agua vrindo una botella de agua More

Everything completed as requested. Was completed on time and check-in and pick-up was easy. Was completed on time and check-in and pick-up was easy. More

Great service provided by Service Manager. He understood issue and recommended repairs. Service was performed in a timely manner. Very professional and personable experience. He understood issue and recommended repairs. Service was performed in a timely manner. Very professional and personable experience. More

Service adviser,Michael was polite and perfessional, work got done in time and my car was taken car of,I'm very pickie and they did a great job got done in time and my car was taken car of,I'm very pickie and they did a great job More

Was greeted and helped immediately when i pulled into the service lane for recall repairs. Service manager was helpful too. service lane for recall repairs. Service manager was helpful too. More

Lack of communication with client and amongst themselves. Only one phone message returned. Texting was preferred by service associate which did not allow my questions. I am the wrong generation for texti Only one phone message returned. Texting was preferred by service associate which did not allow my questions. I am the wrong generation for texting. Verbal communication is needed for resolving questions More

Oil change appointment time was prompt courteous and accomplished in a timely manner. This was my first time at this dealership and I intend to return when needed. Thanks accomplished in a timely manner. This was my first time at this dealership and I intend to return when needed. Thanks More