Elk Grove Dodge Chrysler Jeep Ram - Service Center

Service Advisor was great, explained everything before working on my vehicle. Price was reasonable. Always be coming back to Dealership instead of other auto repair shops. Thank you working on my vehicle. Price was reasonable. Always be coming back to Dealership instead of other auto repair shops. Thank you More

Great service the service Michael Buescher provided was great he gave me the details of what was recommended for service and let me know that there is coffee in the waiting room great he gave me the details of what was recommended for service and let me know that there is coffee in the waiting room More

Super helpful and kind helping to determine what services I actually need at this time and how to plan out my future maintenance. Very sweet to my little boy. I actually need at this time and how to plan out my future maintenance. Very sweet to my little boy. More

Arianna was very professional and helpful. I will be sure to refer my family and friends. I will be sure to refer my family and friends. More

The dealership has really great service technician the mechanics have always got it right on the first try. Now, the receptionist seem to not like dealing with customers very dry and matter of factly when mechanics have always got it right on the first try. Now, the receptionist seem to not like dealing with customers very dry and matter of factly when talking to them. More

I can always count on Jim Azbill he is reliable and dependable. I appreciate the speed and efficiency of the service department. dependable. I appreciate the speed and efficiency of the service department. More

Never disappoints. I appreciate Diego Fonseca always available to answer my questions and give recommendations. , I appreciate Diego Fonseca always available to answer my questions and give recommendations. , More

I am an owner of a highly known body shop And I had a fantastic experience working with Jr in the Parts Department,, From start to finish, he was professional, knowledgeable, and extremely helpful. Jr we fantastic experience working with Jr in the Parts Department,, From start to finish, he was professional, knowledgeable, and extremely helpful. Jr went above and beyond to make sure I got the exact part I needed, double-checking everything and keeping me updated throughout the process. His customer service was top-notch—friendly, fast, and efficient. You can tell he knows Mopar parts inside and out, and he truly cares about getting things done right. It’s rare to find someone who combines expertise with great service like Jr does. If you’re looking for someone dependable and easy to work with in the parts department, Jr is your guy. Highly recommended! More

Bought Brand new ram 1500. Had for 2 weeks. Transmission went out at 963 miles. Told by salesman "get it towed in Dodge will pay for it." Yeah now told "I don't know if they wi Had for 2 weeks. Transmission went out at 963 miles. Told by salesman "get it towed in Dodge will pay for it." Yeah now told "I don't know if they will, I am not authorized to approve anything like that." Submitting the towing charges that Chrysler road side assistance charged me to warranty department told "they may not approve it, they may only repay half, we just don't know until they tell us." Dealership not in any rush to help consumer after getting the money. Took 3 weeks for the dealer to get fixed. Dealership has no loaner car program but can get me a rental and only cover $50 a day and only for 5 days. Had to wait for Chrysler to approve and "no one" could contact the corporate office to get updates or help move along. "We are at the mercy of Chrysler". Transmission not approved to replace, try valve body replacement first. They wanted to wash the truck before returning. Windshield looked like it was wiped with dirty rag, streaks all over it and hard water spots that I will have to get out. They put 120 miles on the truck testing the fix. And after all that could not even return with a full tank of gas. Only reason I will keep going back to this dealer for service is because I have to in order to maintain the forever engine warranty so that when something breaks again I can wait another 3 weeks without a car to get it fixed. Since it was dark when I picked up the truck I could not see the exterior. Next morning I go to put in new truck bed mat and find the bed full of sap with leaves practically glued to the paint. I was the bed and find scratches on the bed and side wall up behind passenger. More

I had a battery problem 18 months ago and my Ram Limited had to be towed in as the trucks gets popping sounds and a light show on the dashboard.. Original I paid a fortune for the diagnostics and $250 for had to be towed in as the trucks gets popping sounds and a light show on the dashboard.. Original I paid a fortune for the diagnostics and $250 for a Battery. I had to fight to get the diagnostic $ back of which I did. I asked Jim to do the battery check first as the last time was same situation. So I was actually surprised that my truck was ready and washed. Thank you Jim ! More