Elk Grove Chevrolet

Bryana was great getting us checked in and keeping us updated on the service of my wife's car; oil change, tire rotation and cabin air filter replacement. We were given a time frame of one to one and one updated on the service of my wife's car; oil change, tire rotation and cabin air filter replacement. We were given a time frame of one to one and one-half hours to complete the work. Bryana kept us updated and let us know when the car was finished and advised that they were completing the paperwork. We saw the car was finished as it was parked in the "outbound" lane for service. Well, we waited forty-four additional minutes for the paperwork to be completed. During that time, I checked with the cashier and finally Bryana as to the hang up on the paperwork. Bryana shared that there was an error that they were resolving on the paperwork and for the extra time waiting on the paperwork to be completed, Bryana advised that Maita would give us a 15% discount on our bill. We appreciated Bryana tracking down the glitch and the discount for our time. Otherwise, the service was great. The rating reflected the forty-four minute additional time for the paperwork to be done. More

Service Advisor Brittani King provided Excellent customer service regarding major brake repairs to my 23 year old Silverado 2500HD. She was very knowledgeable and made me feel at ease regarding all of the w service regarding major brake repairs to my 23 year old Silverado 2500HD. She was very knowledgeable and made me feel at ease regarding all of the work to be done - which I did over a month due to finances. Anyway, Ms King is the type of person I would select if I were a business. Please pass along my pleasant experiences with Ms King. I have been a Maita service center customer for over 17 years. Randy Garrett More

I had an appointment for a regular oil change. Sat in the waiting room for almost two and a half hours for the car to be done. That is way too long for this type of service. Sat in the waiting room for almost two and a half hours for the car to be done. That is way too long for this type of service. More

The sales department was great. Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at t Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at the point of wanting to get rid of the car. I’m still waiting for parts to come in for the car to be fixed from my car that only had 38,000 miles on it when I purchased it. More

I really appreciated the no pressure environment, no pushy sales people. Convenient buying experience with vehicle and paperwork delivery. pushy sales people. Convenient buying experience with vehicle and paperwork delivery. More

We had an 8am appointment for a simple oil change & adjustment to a new bed cover they dealership put on. We dropped it off the night before to make sure the truck was there early and there were no del adjustment to a new bed cover they dealership put on. We dropped it off the night before to make sure the truck was there early and there were no delays. At 2pm, they had just finished the oil change and couldn't tell us when the bed cover defect would be addressed. We eventually had to take the truck to get to work and now have to come back again. Staff was kind & professional but we didn't find that lack of timeliness to be very courteous given the fact that we had an 8am appointment. More

I had a great experience dealing with Demaurier Carter, Fred Walker, and Guillermo Campos because they not only treated me as a guest but also made my purchase process very easy. I would highly recommend t Fred Walker, and Guillermo Campos because they not only treated me as a guest but also made my purchase process very easy. I would highly recommend to anyone looking for a vehicle to work with Demaurier Carter because he was able to help me with a hassle free experience and made me feel welcomed throughout my car buying journey. I would recommend any of my friend and family to these three individuals because they conduct business in a professional manner. Thanks again guys appreciate the communication and customer service you provided to me. 10/10 More

Whole process was very easy. Was in and out within a couple hours. 10/10 would buy from here again Was in and out within a couple hours. 10/10 would buy from here again More

I was so impressed by the phenominal customer service I received from the Maita Chevrolet Team. The entire purchase process for my Chevrolet Colorado truck was seamless. Every member of the team was prof received from the Maita Chevrolet Team. The entire purchase process for my Chevrolet Colorado truck was seamless. Every member of the team was professional, caring and a pleasure to work with. I felt that my needs were foremost! I would certainly recommend anyone wishing to purchase a new truck to stop by Maita Chevrolet. More

Alejandro was a great service manager and went above a beyond. Good first time experience for me! beyond. Good first time experience for me! More