Elk Grove Buick GMC

Outstanding service experience I recently took my Buick Enclave to Elk Grove Buick for a minor repair. Jason, a service writer, was very attentive in determining what needed to be I recently took my Buick Enclave to Elk Grove Buick for a minor repair. Jason, a service writer, was very attentive in determining what needed to be accomplished. While I waited in the customer lounge, he kept me informed as to the status of the repair. When the work was completed, he had the car washed and then delivered to me. I continue to be pleased with Elk Grove Buick, from the initial purchase experience (fair price and absolutely no pressure sales practices) to the follow on service work. More

Excellent Service! Every time I bring my car in I encounter the best customer service, clear explanation of what is being done and a clean car!! No need to go anywhere e Every time I bring my car in I encounter the best customer service, clear explanation of what is being done and a clean car!! No need to go anywhere else! More

Great Experience at EG GMC Clint and Dave took great care of me, I would definitely recommend anyone in the market to check them out first before buying.. Thanks Again guys.. Clint and Dave took great care of me, I would definitely recommend anyone in the market to check them out first before buying.. Thanks Again guys.. More

Outstanding Service! Exceptional customer service. Very knowledgeable Team. David and Clint were quite considerate of my needs and concerns. Tim was as professional as any Exceptional customer service. Very knowledgeable Team. David and Clint were quite considerate of my needs and concerns. Tim was as professional as any manager I'v ever dealt with. Clint was very thorough in describing the features of my new truck. I will certainly recommend this dealership to my friends and family members. More

Always friendly and fast service. Someones always comes to greet me outside as if they're waiting for me. Although I'm offered a ride to wherever I want to go, I prefer to wait. Servic Someones always comes to greet me outside as if they're waiting for me. Although I'm offered a ride to wherever I want to go, I prefer to wait. Service is always fast. More

Quick and pleasant In and out same day and washed my car 👍🏼Mark was great and easy to work with. Everybody was friendly and helpful. I would recommend to In and out same day and washed my car 👍🏼Mark was great and easy to work with. Everybody was friendly and helpful. I would recommend to friends More

Professional service. My expectation for professionally competent service was met today. Staff appeared to take pride in what they provided. I will continue to bring my ca My expectation for professionally competent service was met today. Staff appeared to take pride in what they provided. I will continue to bring my car in for required service. More

Poor communication As nice as each person was at the dealership the communication is terrible. Had to wait over a month to get a 2nd key to our new truck. We had to keep As nice as each person was at the dealership the communication is terrible. Had to wait over a month to get a 2nd key to our new truck. We had to keep following up. Multiple times told it was ordered but told later it was not. This happened 3 times-no key. Finally it arrived should take 30 minutes and waited 1 hour 50 minutes. They apologize and are nice but actions never match. this was even with a scheduled appointment. I’d worry if I actually need real service done at the facility. This was just getting the key that comes with the truck. Great employees but poor leadership or management to set a follow up in place. More

Friendly service Took my vehicle in for air conditioning problems and a noise, which no one else can hear. The service person was great! He listened to the recording Took my vehicle in for air conditioning problems and a noise, which no one else can hear. The service person was great! He listened to the recording of the noise and took his own video of it to have for the guys working in my car. They fixed my air and fixed the noise! Thanks for going above and beyond for great service!! More

Rear brake repair The service advisor Mark Ortega was very helpful and constantly communicated with us on the status of my truck. Thank you!! I recommend Elk Grove Po The service advisor Mark Ortega was very helpful and constantly communicated with us on the status of my truck. Thank you!! I recommend Elk Grove Pontiac Buick GMC. More