Elite Nissan

maintenance work The service staff was great. They assisted we with all my issues and explained everything to me in detail. They also were proactive with other issues The service staff was great. They assisted we with all my issues and explained everything to me in detail. They also were proactive with other issues that arrived with my vehicle More

Oil Change Only I only wanted an oil change but when I got my car back the heat on my car wasn't as strong it was. I went back and one of the employee told me if you I only wanted an oil change but when I got my car back the heat on my car wasn't as strong it was. I went back and one of the employee told me if you have it on high it works. However, I've always kept my heat on low and it worked amazing. Thanks to them it doesn't work as well. More

Wonderful A pleasure to deal with this group . . . feel that they don't oversell their service department . . . went in for a specific service and they didn't g A pleasure to deal with this group . . . feel that they don't oversell their service department . . . went in for a specific service and they didn't go "looking" for other things to charge me. More

Share Your Experience I feel that the employees at Elite Nissan of Bergenfield (Service) are great. They are caring about there customers. Joelle in service dept and the se I feel that the employees at Elite Nissan of Bergenfield (Service) are great. They are caring about there customers. Joelle in service dept and the service manager explain everything to you about your car. Keep up the good work. Sharon R Cope-Lewis (customer) More

Forgot to call I had been receiving recall notices for my Nissan Pathfinder for quite a while now. I finally decided to take my car in on my day off and was told tha I had been receiving recall notices for my Nissan Pathfinder for quite a while now. I finally decided to take my car in on my day off and was told that I would have to leave the car and they would need to see whether or not they would have the part in stock or whether it needed to be ordered. Of course, they did not have the part that was needed for recall they and it needed to be ordered. I had to make another appointment for my car to then go back at a later time. Yesterday I dropped my car off and was told that the work would only take about one and a half hours. 3 hours later I still hadn't received a call. I called the service center asking if everything was oK with my car because I was told that the service would only take an hour and a half. They asked me my name and my phone number in case we got disconnected. As the girl proceeded to put me on hold we got disconnected. I waited a bit and didn't receive a call back. I had to call again and was told that my car was ready. Upon hanging up with her my phone then rang telling me my car was then ready. I inquired why I wasn't called sooner. The girl proceeded to tell me that she was new and neglected to call me. As far as I'm concerned that's bad customer service. As I dropped off my car yesterday I was asked by a new member at the Nissan service center (Mike) if I had filled out the survey/questionnaire that was emailed to me. I responded that I had not. He reminded me and asked me to please fill it out after my experience there. Well, if he hadn't asked me, I would have ignored it again when I received it through email. But it seemed to be of importance. I do value honesty, but I also value great customer service. When you tell me it's going to take one and a half hours and 3 hours later I still don't have my car because they forgot to call me, that's bad customer service. More

I needed a new car! My transmission went and I was hysterical! I was able to easily get a car & Mario made me feel comfortable and reassured me not to worry, that they wi My transmission went and I was hysterical! I was able to easily get a car & Mario made me feel comfortable and reassured me not to worry, that they will help me however they can. More

Wonderful Experience Dealing with the staff at Elite Nissan was a great experience. Benny my sales rep was knowable about the car and made sure I received the specific co Dealing with the staff at Elite Nissan was a great experience. Benny my sales rep was knowable about the car and made sure I received the specific color of the vehicle I wanted. More

Excellent Excellent. Highly recommend to all my friends. Service Department for this dealership is excellent and friendly. Explain well and make sure customer t Excellent. Highly recommend to all my friends. Service Department for this dealership is excellent and friendly. Explain well and make sure customer to know what needs to be done. More

Comfortable I had an emergency with my tires and the staff was super accommodating. Every single person was reassuring and instructional. I felt safe and comforta I had an emergency with my tires and the staff was super accommodating. Every single person was reassuring and instructional. I felt safe and comfortable.. More

Excellent My experience was simply amazing for a car dealership. Extremely friendly staff!!! Very smooth transition between cars. No headaches at all. I h My experience was simply amazing for a car dealership. Extremely friendly staff!!! Very smooth transition between cars. No headaches at all. I highly recommend this dealership!!!! More