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Elite Motors

Waukegan, IL

4.7
814 Reviews
Elite Motors offers high quality pre-owned automobiles at the most competitive prices in the country. All vehicles are hand picked and only the best make it to our showroom. All vehicles offered for sale are mechanically and cosmetically in great condition. We have our own in house ASE certified and AAA approved service department which inspects all vehicles prior to listing. Our mission is to offer the highest quality vehicles possible, maintain a superb level of professionalism, offer competitive value in pricing, and conduct business with a long term relationship in mind. We are BBB Accredited and A+ rated and have over 12 years in business at the same location! We do business in all 50 states and frequently ship vehicles to customers across the country.
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100 N Green Bay Rd

Waukegan, IL

60085

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Showing 814 reviews

April 08, 2016

Extremely service oriented dealership. All the people at this dealership worked very hard to earn my business. They provided all the information I needed to make a good decision, in a ver More

by Julieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Mercado
April 07, 2016

Satisfied Customer After searching for a few months, I finally found the perfect Volvo XC70 at Elite Motors in Mundelein. It had everything I was looking for.... plus i More

by Valvo2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Galanti
April 07, 2016

Happy I had a wonderful experience here the guys was very helpful and got me into the car of my dreams thanks a lot guys for all the hard work I'll be back More

by Dewaynebell29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Keough, John Paul Comes
April 06, 2016

Great Experience - Bought sight unseen from Craig Galanti I bought a 2013 S550 Benz sight unseen from Craig Galanti and the car was as he represented. He was nice enough to send me a couple photos that showe More

by pfalken57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Galanti
April 06, 2016

A+ salesman very professional. Craig is by far the best salesman I've ever done business with. He is very professional straight up no bs and friendly kinda guy. More

by Rhodes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Galanti, Kevin Moore
April 04, 2016

Miscommunication solved. John has been extremely helpful OK,. SO I was unhappy as to the Warranty, but now have had several phone calls from John and he is very helpful in explaining what happened. In the More

by Kimisan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin was great he even laughed at my bad jokes..., Kevin Moore, John Paul Comes
March 22, 2016

Decent experience The dealership has great cars to choose from. The salesman, Christian, was awesome. Very friendly and informative. He made the experience very comfort More

by Cars2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Mercado, Kevin Keough
March 18, 2016

Helpful I loved that the sales man explained everything thoroughly and even came with on the test drive. I also enjoyed the cleanliness of the car. More

by asalas09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Mercado
March 13, 2016

Thank you for our 2nd vehicle Thank you to everyone at Elite Motors and Chicago Auto Loans for the great support on our 2nd car. We bought one a month ago from them, fell in love w More

by AlFrench
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Keough, Andy Ducato
March 09, 2016

BEWARE!!!!BEWARE!!!!!BEWARE!!!!! Bought 05' Jeep Grand Cherokee Laredo in January, less than 2 days later had engine knock. Dealership took care of, cool...They install new engine, Aw More

by EllisHammonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tuk Chang, Kevin Keough, Kevin Keough
Mar 17, 2016 -

EllisHammonds responded

Thanks for fixing the problem, the experience and customer service was horrible still...Feel things didn't get moving until I got my Bank involved with the situation. It should not have gone that far...Less than 700 miles put on SUV and 2 major problems...I really appreciate everything, but again, the experience I went through with dealing with your employees was very stressful and I wouldn't wish and want that experience on anyone...

May 19, 2016 -

Elite Motors responded

Ellis, I really apologize for your issues with us. We tried, but fell short of our goal of 100 percent customer satisfaction with you. We replaced the motor for you, but we should have done a better job with our communication. Please reach out to me and let me know if there is anything I can do to make it right with you. I am sincere about making the experience with us great. 847-949-9933 X 124 Kevin Keough

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