Elite Acura

I went to Acura to look at the MDX. I've been through the car buying process so many times, and have had some bad experiences prior, so I was on my guard. I was greeted by Al Kaye who was friendly and p the car buying process so many times, and have had some bad experiences prior, so I was on my guard. I was greeted by Al Kaye who was friendly and patient. They had tables set up for a catered event they have once a month. They also have a drawing to give away a flat screen TV for everyone who purchased a car. A very nice gesture from the dealership. Michael Greco, who is a sales manager came by, said hello, and offered us food. He then gave me a price and said it was good. There was no haggling or the usual line (ARE YOU READY TO PURCHASE NOW). Instead they gave me the car and said take it home drive it and let us know what you think. The truth is that the price they gave me was untouchable by their competitors. I gave Turnersville Acura a chance to beat the deal and they couldn't even come close to matching it. The whole experience was a pleasure and the price was excellent. Thanks Mike. More

I just completed a purchase of a certified 2008 Acura RDX with all the bells and whistles at Elite Acura in Maple Shade New Jersey. Let me say this was by far the best car purchasing experience I have ever h with all the bells and whistles at Elite Acura in Maple Shade New Jersey. Let me say this was by far the best car purchasing experience I have ever had, and I am 44 years old. I had been researching a car purchase for at least the last three weeks and doing all my due diligence on new and certified cars. I even test drove a few different vehicles before I chose to concentrate on the Acura RDX. First of all let me say this was the first time I even drove an Acura vehicle.I was sold once I first test drove the RDX.It was just a matter of finding the right dealership and vehicle to meet my needs.I went to a few dealerships and Elite Acura was by far the most honest and fair dealership. Jose Martinez was my salesman and he was a great guy who I would recommend to anyone to purchase a vehicle from. I loved Elite Acura because it didn't seem like your typical car dealership that you hear about. It was a great experience from Jose to Vinny(manager) and Brian in finance. There were negotiations, but they were held in an honest back and forth way and we finally came to terms that I was very satisfied with.I bought this Acura for my wife and so far so good. Thanks Jose and Elite Acura, Anthony S. (Pittsgrove New Jersey) More

I recently purchased a CPO 2009 MDX at another dealer. (b/c Elite Acura didn't have any in stock to choose from.) There were a few things that needed to be done and the dealer was 75 min from my house. El (b/c Elite Acura didn't have any in stock to choose from.) There were a few things that needed to be done and the dealer was 75 min from my house. Elite Acura suggested I bring the car to them and they would take care of the problems so I didn't have to drive 75 min each way when the service only took about 45 min. Their customer service dept was excellent. Jeff Haas was very accomodating and took care of everything. More

NightMare - Would never recommend. Came in from out-of-state to purchase a used Evo - and was told that everything was in good working order, and was just serviced. They were friendly, and thorough out-of-state to purchase a used Evo - and was told that everything was in good working order, and was just serviced. They were friendly, and thorough over the phone, so I decided to make 300mi trek to take a look at it since it was extremely difficult to find the color and model I wanted at a decent price. I get there, and the car just looks beatiful - The first things I noticed is that the car was modified - a 3in exhaust, turbo timer, and intake. The sales rep promised that it was completely stock. I shrugged it off since they weren't major modifications and took it for a test drive anyway - thinking I would just do those mods at some point anyway. On to my next suprise, 5th gear had a terrible grind - at this point I was just ready to leave. I was furious that I had driven all the way out there to find out that the car had a grind. They then went on to tell me that it's a typical problem for the Evo VIII, and that it should be covered under the remaining Mitsubishi Warranty. So after some debating, and some money taken off - I decided to take it after reading that there was TSB for the grind, and Mitsubishi would fix it under warranty. I didn't want to leave without it- I took of from work, and drove all the way out there. Those weren't the best reasons, but I was comforted by the fact the Mistubishi would take care of it for free. So I get back to my hometown, and take it to Mitsubishi just to find out that the warranty was voided by the previous owner. So I had to pay out of pocket for the repairs - They offered no help or assistance and even ignored my calls for weeks until I threatened the BBB. They sold me a car they was supposed to be under warranty, but was indeed not. They ended up paying for half of the repair - and I in turn sold the car since it was such a bad experience with it. I was young, and because of that I was taken advantage of - I'd stay away from these guys as they are the reason I am now weary of shady sales people. Who the F tells someone there's nothing wrong with the car when they are traveling 300mi to look at it? Crooks. I'd look at Google's reviews - they're more on par for how shady this dealer is. More

I did not even have to walk onto the dealership to receive unprofessional, sarcastic treatment. I've been researching a particular car for quite a while and decided to make an online offer; it was a receive unprofessional, sarcastic treatment. I've been researching a particular car for quite a while and decided to make an online offer; it was a low offer, BUT reasonable. Isn't that how this offer-counter-offer works especially with USED cars at new car dealerships? Instead of a professional "sorry we can not accept that offer at this time" I received "I’m not sure if you missed a digit when you emailed in, but the number you gave is not working for me." I'm well over an hour drive away. If he were to have replied more professionally I might have driven the 1+hour to see the car and possibly made a higher offer based on my experience. I hope he is not an example of Elite Acura's sales force. Response from Elite Acura "Elite Acura wrote on 2/19/2011 2:02:58 PM: It seems there was a misunderstanding here with the reply from our dealership. The sales person tried to contact the customer and we had a wrong phone number. That is why the sales person said that you were one digit off and the number was not working for us. This was never about the price of the car, but the phone number. Sorry for the misunderstanding." That would only make sense IF I provided a telephone number in the first place. I don't like giving out my phone number so only provided an email address. They also emailed "We own the car for well over what you are offering" shows they were talking about price and not my phone number. Their response solidifies my opinion of Elite Acura lack of professionalism. Instead of simply apologizing, they fabricate an excuse. More

Al and his sales manager worked with me to get the price I needed and made sure that I was 100% satisfied in the purchase. The whole process was very quick and hassle free. I am extremely pleased with the I needed and made sure that I was 100% satisfied in the purchase. The whole process was very quick and hassle free. I am extremely pleased with the customer service and respect they showed. Their top priority was to make sure I was happy with the purchase I made and this made the deal go extremely smoothly. It was the best car leasing experience I have ever experienced! More

After speaking with a Sales Rep by phone, b/c I was located about 3 hours away, I first asked about the condition of the vehicle and if there was anything I should be aware. I was was informed that th located about 3 hours away, I first asked about the condition of the vehicle and if there was anything I should be aware. I was was informed that the vehicle is in great condition and from there we agreed on a price. I informed the rep that I wouldn't be able to buy the vehicle until Saturday(three days from our conversation) b/c I was located 3 hours away. The rep said to follow up Saturday to be sure the vehicle was still there and not sold. I waited until Saturday, followed up with the rep, and said I would be shortly and should arrive around 2:30pm. The rep said he would hold the vehicle from the time we ended our conversation until I arrived that day. Once arriving at the dealership I was running about 1 hour behind due to traffic. I found the rep that I had been speaking with and was told that another person was test driving the vehicle that I had just driven 3 hours to purchase. After about 30 minutes of someone's "test drive" the sales rep replied, "ok, the car is back, it's a race to see who gets to purchase the vehicle." I felt disrepcted and lied to after our prior conversations. In addition, once I was able to see the vehicle in person, the rep said, "oh, also there are some scratches on the hood, an aftermarket exhaust, and some stickers on the seats." My reply was, "why didn't you inform me of these things when I asked over the phone." The reply was, "well I noticed them after we talked." He had all of my contact information and mislead me. After the terrible experience I still purchased the vehicle b/c it was still a good price for the vehicle. I was purchasing the vehicle with a check and was told the paperwork would take about 15 minutes. Needless to say I had to wait about 1 1/2 hours until I was able to start signing the paperwork. I would never revisit this dealership and would recommended anyone stay clear who values honesty and their time. More

Great buying experience and great follow-up. Originally contacted by Michael Sullivan who provided me with a price quote based on what I was looking for. When I arrived at the dealership the staff could n contacted by Michael Sullivan who provided me with a price quote based on what I was looking for. When I arrived at the dealership the staff could not be more helpful or efficient in handling the purchase of our new Acura TL. Thanks again More

I just want to say, I needed a cosmetic repair done to my 2003 MDX which existed when i purchased my car used at Elite Acura. I didnt notice it at first, but when i did, i took it back to the dealer a few mo 2003 MDX which existed when i purchased my car used at Elite Acura. I didnt notice it at first, but when i did, i took it back to the dealer a few months later and complained to them about the broken vent. The repair to my air vent was not cheap, but working with Al, Tom and Deanna, they agreed to replace it at no cost to me as a courtesy for my past business and continued support. I have to say, everyone at the dealership seems really nice and very accomodating and i would recommend them to anyone! THANKS!! -Andrew L. More

It is simply amazing how professional the staff of Elite Acura is - all members of the staff. The Sales Person (Susan) treated me like an intelligent thinking being. The Sales Manager (Vinnie) did the sam Acura is - all members of the staff. The Sales Person (Susan) treated me like an intelligent thinking being. The Sales Manager (Vinnie) did the same. The Business Manager was business like, effective and clear - simplifying the purchase process. Elite Acura treated me like I was making an important purchase; with care, concern and a true desire to ensure that I really was in the right vehicle at a price that worked for me. Having only purchased Honda's or Acuras for years - this time I wasn't exactly sure what I wanted to buy, and so I embarked on visiting other dealerships. The other dealerships treated me like a piece of meat - just to chew up and spit out - not really caring about my needs - just wanting to sell another car. Returning to Elite to discuss options, it became dramatically clear that this is the kind of company I chose to do business with. They've figured out how to run a successful business by keeping the customer's needs in the forefront. Thank You. I love my new Acura. More