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Elite Acura
Maple Shade Township, NJ
1,272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,272 reviews
June 21, 2013
I was very determined on what my next car would be. I looked at models across four different Acura dealerships in the PA & NJ area. I eventually decided to go with Elite Acura after researching a number looked at models across four different Acura dealerships in the PA & NJ area. I eventually decided to go with Elite Acura after researching a number of certified pre-owned models and finding a 2012 model within my price range when I was originally only looking for a 2010 model. In this case, Elite provided a very nice vehicle at a good price for a 2012 model. Regarding 2010 models though, this location was one of the higher priced locations when comparing similar 2010 models at 3 other Acura dealerships. The Dealership itself is by no means large, but I have been to much smaller in the area. New comers may be a little confused as to where to park and what entrance to go in. I know I was the first time I pulled in. Luckily, they will be building a new location down the street soon. Regarding the staff, they were very respectable and helpful when it came to selling the car. What I mean by this is that they are willing to help answer any questions you may have and make sure the car is ready for you that night. They were overly pushy, but they were rather confident (even a little smug) about their product. Be prepared with what you are looking for and the staff will definitely be willing/able to assist you. My salesman was Jose. He seems to be a pretty good guy. He makes sure to follow up with you if you decide not a purchase a vehicle immediately. He also knowledgeable about the cars on the lot. He gave me the impression that he was trying to look out for me regarding my questions about the pricing, so I appreciated that. Regarding Jose, I was pleased with his assistance. He answered all of my questions and made sure to have the detailing team buff an area I had an issue with. Overall, I'm happy with the choice I made with Elite. My car runs great and feels wonderful. Purchasing my vehicle was a positive experience with Elite. Following my purchase, the staff made sure to provide a very welcoming atmosphere where I felt as if I were a part of the Elite Acura family. More
by BrandonMontgomery
Employees Worked With
Jose
May 04, 2013
From my experience, We made a deal including accessories and they made bill for car price, tax and warranty which came up same as we made a deal but they didn't include accessories in that bill and i asked and they made bill for car price, tax and warranty which came up same as we made a deal but they didn't include accessories in that bill and i asked them how about the accessories and they said ohhh u will get it done whem u come here.. i went got accesories and they asked for accessories money extra.. but i fought and they understood .. they wanted to take acessories off 1st time or wanted to wrk out some deal.. but i said i already paid for it y would i pay it for again.. never ever go there again... More
by oodibaba
Employees Worked With
ADAM
April 26, 2013
Had a great experience here with Ron Padgett. Everyone went above and beyond to make sure I had a smooth and pleasant car buying experience. And I'm loving my new MDX. Thanks!!! went above and beyond to make sure I had a smooth and pleasant car buying experience. And I'm loving my new MDX. Thanks!!! More
by aimmee
Employees Worked With
Ron Padgett
March 18, 2013
Great place do to business. Honest & friendly with great selection and service. I highly recommend to everyone. This was out 3rd purchase from the dealer and every experience was better than the las great selection and service. I highly recommend to everyone. This was out 3rd purchase from the dealer and every experience was better than the last. More
by 83Pirate
Employees Worked With
Brian, Vincent and Phil
January 25, 2013
Very nice people, not a hussle like many dealerships. Never felt pressured to buy. Good service team also, great hours (Saturdays!) and quality work at decent price. Never felt pressured to buy. Good service team also, great hours (Saturdays!) and quality work at decent price. More
by Kfeerrar
Employees Worked With
Al Kane / Vinnie
December 13, 2012
Mike G and Justin are A ++++++ when it comes to customer service they are asset to elite Acura keep up the good work.Thanks Phil C service they are asset to elite Acura keep up the good work.Thanks Phil C More
by Philipj3
Employees Worked With
Mike G and Justin the BEST!!!! Keep up the good work
August 08, 2012
I Purchased my Acura MDX last year at a different dealership. When I purchased it I also purchased an extended warranty through Acura which I was told is a bumper to bumper warranty. I was having a dealership. When I purchased it I also purchased an extended warranty through Acura which I was told is a bumper to bumper warranty. I was having a problem with the Hands Free Link, it would work one day and not work for a couple of days only to work again. So I found an email address to the service department and asked if this HFL problem was covered by my extended warranty. He replied that I needed to send him a copy of the warranty which I did in PDF form only to be ignored, I do not recommend things unless I get great service, in this case I got no service at all. More
by Dirtdiver1964
Employees Worked With
Rich Ritter
August 06, 2012
Needed a new sedan, did my research and went to Elite Acura 1 hour before they closed. Saleswoman Susan Rinaldi was phenomenal at getting what we wanted and coming close to the price I demanded. She ev Acura 1 hour before they closed. Saleswoman Susan Rinaldi was phenomenal at getting what we wanted and coming close to the price I demanded. She even called to make sure I was satisfied a week after I drove off the lot. The only thing to watch out for is the guy towards the end who tries to get you to buy all those other types of coverage. If you want the added fancy options, you can haggle down to literally a fraction of what they quote (I got scratch protection for 70% off what they stated). But he was pretty heavy-handed. Outside of that, I had a great experience and don't have a tinge of that cheated feeling one can get weeks after leaving a dealership. Do your homework, stand your ground and Susan is willing to work with you. More
by mochman
Employees Worked With
Susan Rinaldi
July 11, 2012
the sales people were rude and very ignorant towards me and my 72 year old mother. they said they would call us if we got approved or not and they never did. so my mother ended up having to drive there o and my 72 year old mother. they said they would call us if we got approved or not and they never did. so my mother ended up having to drive there only to walk in the show room and see our sales person and vinny talking, and when they saw my mother they quickly split up and walked away. More
by toyotaman84
Employees Worked With
jason eichenburg and vinny
