Elgin Toyota

Customer service at Elgin Toyota is beyond excellent! I Customer service at Elgin Toyota is beyond excellent! I worked with several dealerships to negotiate the best price I could and Elgin was by far Customer service at Elgin Toyota is beyond excellent! I worked with several dealerships to negotiate the best price I could and Elgin was by far the best. RJ Krempasky was my internet sales guy and he was a pleasure to work with! I felt like he truly had my best interest in mind and went above and beyond to get me the best price he possibly could. His professionalism and promptness was greatly appreciated. When I arrived at the dealership I worked with Don Smith as RJ only does the internet side of things. Once again I was blown away by the above average customer service. Don Smith was not pushy at all like other dealers I talked to and was a genuinely good guy. This was my first new car and the first time buying from a dealership and I was a little nervous going into it. Don Smith made the process super easy and made sure to help me understand how everything worked. My nervousness went away quickly and he made me feel very comfortable and confident about the whole process. It is guys like him who exemplify what a sales professional should look like!! When it came down to the final paperwork I was passed along to Jose Gonzalez the business manager. Jose was no less impressive than the other two gentlemen I worked with. He also made me feel extremely comfortable with the whole car buying process. He was very fast precise with the paperwork and was able to workout an excellent deal for me on the financing. Once again I was blown away by the level of excellence that all three of these fantastic gentlemen exhibited. Overall my experience with Elgin Toyota was beyond excellent!! Because of the customer service I received I will be a loyal customer to their dealership for many years to come. There are several dealers closer to where I live and I will drive right past all of them to work with Elgin Toyota on my next purchase. I HIGHLY recommend talking with Elgin Toyota when you go to make a new car purchase. Elgin Toyota is a wonderful dealership and I would definitely recommend them to anyone looking for a new car, including all my friends and family. As a customer I was blown away by the level of excellence that this dealership has exhibited. Thank You so much Elgin Toyota for making my first time buying a new car such an excellent experience!!! I truly appreciated everything this dealership has done for me!!!! I love my new Rav4 and glad I chose Elgin Toyota as my dealer! Sincerely, Charles Frey III More

My dad and I went to the service one Saturday morning and cars were lining up one after another. We went in the service dpt to get my tires checked out since they were making clicking noises and wanted to ma cars were lining up one after another. We went in the service dpt to get my tires checked out since they were making clicking noises and wanted to make sure it wasn't something serious. Once we got there we were helped out by Rudy Rios. We didn't have an appt so originally we were told their availability was at 2 PM which meant 4 hour wait for something that seemed like it could take 10-20 minutes to look into. All the mechanics were busy at the moment, so Rudy Rios took the initiative to take a look at the caps himself to investigate the noise since he had some experience in the field. As he was investigating the tires he was thorough. Being a very busy morning one may show the need to rush and hurry things up but Rudy Rios had a very professional mannerism in which he gave us his undivided attention until the work before him was completed. More

I had a wonderful experience with these two gentlemen. They treated me right, and gave me a better deal then I expected.I can honestly say that they have gained a customer, and I will speak highly off the They treated me right, and gave me a better deal then I expected.I can honestly say that they have gained a customer, and I will speak highly off these sales men! Thank you More

We leased a new 2013 Toyota Camry from Elgin Toyota on 9/26/2013. Our salesperson was Carlos Galvez. We had a great experience with Elgin Toyota and Carlos helped move us through the process smoothly an 9/26/2013. Our salesperson was Carlos Galvez. We had a great experience with Elgin Toyota and Carlos helped move us through the process smoothly and without a hitch. We were pleasantly surprised that Carlos greeted us the minute we walked in the door in a friendly and non-pushy way. We told Carlos what kind of car we were looking for and he was able to immediately check the inventory and even pull cars from another lot for us to view. Carlos quickly got us ready for a test drive and answered all of our questions we had about the Camry and the options for our trade-in. After we decided on the specific car and the pricing, Carlos went over all of the features of the car and even paired my bluetooth phone with the car's system. We came to the dealership in the evening and Carlos was happy to stay with us, even though it was near closing time, until our entire deal and all of the paperwork was done. I highly recommend Elgin Toyota and Carlos Galvez as a salesperson! It was by far the easiest and most pleasant experience we've had in when at a car dealer. More

Everyone that we worked with was extremely nice and helpful, especially Carlos and Robert. The only thing that wasn't pleasant is the fact that we had to wait 2 hours for financing and paperwork to be helpful, especially Carlos and Robert. The only thing that wasn't pleasant is the fact that we had to wait 2 hours for financing and paperwork to be processed, and when I asked at 2 different times how much longer it would be we were told "just a few more minutes", I understand that this process does take long but be honest with people-a few minutes is not 45+minutes( I do not recall the gentlemans name who we asked both times). Overall all we had a good experience and felt very comfortable with the staff and our purchase!!!!!' More

Very friend team of employees from the sales guy to the finance department and management. Worked hard with me to reach a fair deal, very good experience with this dealership. If you are looking for a toyo finance department and management. Worked hard with me to reach a fair deal, very good experience with this dealership. If you are looking for a toyota, I highly recommend coming to this dealership. More

Moe was great, super helpful and friendly. We loved conversing with him and listening to couple of his anecdotes. He advised us when needed and let us inspect the car thoroughly. Thank you, Moe! conversing with him and listening to couple of his anecdotes. He advised us when needed and let us inspect the car thoroughly. Thank you, Moe! More

We bought our second Toyota at Elgin. It is a long drive for us to go there, but the quality of the people, from the sales person to the sales manager, are excellent. It is a very good experience at this d for us to go there, but the quality of the people, from the sales person to the sales manager, are excellent. It is a very good experience at this dealership and we highly recommend it. More

We have been doing business with this dealership since 1991. We have bought our last 6 cars here. On the rare occasion we have needed service - usually maintainance or detailing (and they do amazing det 1991. We have bought our last 6 cars here. On the rare occasion we have needed service - usually maintainance or detailing (and they do amazing detailing), we are treated like royalty. Professional, knowledgeable and kind. We are always given a loaner and unbelievable customer service. The sales dept is always helpful without being obnoxious. We always shop their price and always return to buy they car. We are shopping for a car right now. Unfortunately the Toyota that fits are needs is not aesthetically pleasing, however we can't bring ourselves to buy a car anywhere else. Our recent shopping experiences have only enhanced our feelings about Elgin Toyota. I am sure we will be trading some minor aesthetics for peace of mind. More

Carlos was very helpful and direct. He was able to deliver as promised on any questions surrounding the deal. I would recommend to others to work with Carlos when considering a car at Elgin Toyota. deliver as promised on any questions surrounding the deal. I would recommend to others to work with Carlos when considering a car at Elgin Toyota. More