Elgin Toyota

LOVE ELGIN TOYOTA We love Elgin Toyota, this is the 4th car that we are buying from Elgin Toyota. Their sales representative are exceptional. On Saturday August 23rd , We love Elgin Toyota, this is the 4th car that we are buying from Elgin Toyota. Their sales representative are exceptional. On Saturday August 23rd , we bought a Rav4 from Elgin Toyota, and we had the pleasure to work with Otavio De Assis. He was very helpful and very pleasant. When we got there we were almost certain that we will not buy anything since we visited two other Toyota dealerships and the customer service was horrible! Otavio was ready to show us anything we want and was not pushy when we said that we did not like what he saw, as we were walking out the manager came up to us and said that if we are willing to work with them and let them show us another car close to what we want they will work with us a give us a great price! They did what they promised and exceeded out expectations and most importantly we love our car!!! We recommend them to everyone !!!Ask for Otavio when you go there he is one of their top sales representatives! He will find what you are looking for! We are definitely going back to them for our next car purchase! More

Great deal! We used the True Car buying service and were very pleased at how hassle-free it was. I discussed the certificates I had from nearby dealerships with E We used the True Car buying service and were very pleased at how hassle-free it was. I discussed the certificates I had from nearby dealerships with Erica, and we agreed on a price. Later that day, we were met by Otavio at the door. He spent a lot of time with us and went over the Prius V in detail. There was no haggling over the price, although we did have to hear the sales pitch for the detailing package and floor mats. They brought out our ideal car from Chicago as we waited. Definitely a great way to buy a car and a great place as well Looking forward to their coming move, which will put them very close to us for service. More

Awaiting information I am currently awaiting further information from this dealership to accurately represent them in this review. Please check back in one week for furthe I am currently awaiting further information from this dealership to accurately represent them in this review. Please check back in one week for further information. Most people were pleasant- we will wait to see what happens to decide whether we purchase Toyota again before winter. More

Sale Experince I had a great experience there with purchasing my car, the Toyota Prius, and especially with Michael Yorty, that went above and beyond to meet my expe I had a great experience there with purchasing my car, the Toyota Prius, and especially with Michael Yorty, that went above and beyond to meet my expectations. He was friendly and knowledgeable and more that anything was patient. Imran was very nice as well, he did the financing documentation and he was very professional and patient as well. More

HORRIBLE EXPERIENCE WITH SALES REPRESENTATIVE I had the same experience with Sales representative Carlos as mentioned by the other user review 'ToyotaFamily12'. I am loyal customer with Toyota I had the same experience with Sales representative Carlos as mentioned by the other user review 'ToyotaFamily12'. I am loyal customer with Toyota for past 8years which has 4 years with elgin Toyota.And even couple of my family members brought there vehicles through my reference at elgin showroom.One day I received call from showroom asking me if I would like to consider trading my 2011 camry for new vehicle and set up an appointment for that week on Jul18th 2014. I had to wrap up my office work and stopped by the showroom with a plan to decide on my new vehicle.After 30 min of checking my vin and car sales manager asked me if I was willing to trade in today.for which I said I had planned in a week or two.I was not even informed about the options of cars they have or any offers going on.Then suddenly a sales manager Carlos came in ,gave my keys and asked me to come back after 2 weeks and his tone was very rude.Literally it was like get out of the showroom.I am very much upset with this experience and would like to share my experience before any other customers get treated like me.And to mention there was couple of them who arrived before me and shared same kind of experience. More

Worst Experience I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to take the car. For delivering the Car , they took almost two hours and when i started driving back to my place with the new car, I observed noise coming from the Front Tyres. When I went back and asked them, they told me that their Service center is closed and they issued me ticket saying that the issue was with the Balancing of Tyres. Also they asked me to take it to any of the Auto center and they will servic e t for 10$. I agreed to them and drove back to my place. When I showed the Car in couple of Auto centers, they told me that the issue is not with the balancing and the issue is that the tyres are not rotating round and the tires need to be replaced .Also, they told me that there are 4 different brand of tyres on the car which we didnt observed. I informed the same to the dealer guys and they told me that they are not responsible for the noise. I got irritated and thought that nobody else should not feel the worst experience as I had. More

Great Experience I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Sm I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Smith. He was very professional and great to work with. More

HORRIBLE CUSTOMER SERVICE, SALES AND BEHAVIOR BY SALES EVER I entered Elgin Toyota Scion to purchase a 2012 Salsa Red Toyota Sienna LE, with a blank cashiers check in hand. I entered Elgin Toyota Scion on a fre I entered Elgin Toyota Scion to purchase a 2012 Salsa Red Toyota Sienna LE, with a blank cashiers check in hand. I entered Elgin Toyota Scion on a freezing Friday Jan 3rd, 2014 with my family after traveling over 40miles for a car I intended on purchasing. As I entered the facility looking around seeking a sales person I noticed no other person sitting at the desk 3 feet away or within a foot of me and my family greeted us except a Mr. Agustin Celaya, Sales specialist. They only stared at us saying not even a hello. Now looking in retrospect I should have left at this point, but since Mr. Celaya greet with respect and courtesy I decided to give the place the benefit of the doubt. He was an exceptional sales man, everything you would want, patient, respectful, answered all our questions, new his stuff and above all not pushy or overbearing. He didn’t make me feel like he was trying to sell me the golden gate bridge. He showed be exactly what I asked for with no diverging to other vehicles and after the test drive I was ready to buy. We sat down to discuss the price and explained that if we could get the car for a particular price he has a deal, at which point he explained that he could not negotiate the price with us but, would speak to his Manager to see what could be done. After he walked away 10seconds later a man named Carlos Galvez , who I now know was only another Sales and Leasing Specialist sat down in front of us never introducing him self but only as a manager, he said in a loud and vulgar tone of voice “ NO, YOU ONLY CAME HERE FOR THE PRICE, MY DEALERSHIP HAS THE LOWEST PRICE IN ILLINOIS WHICH IS WHY YOU ARE HERE, NO OTHER REASON, BUT THE PRICE THAT’S WHY YOU CAME HERE ALL THE WAY TO OUR CITY FROM CHICAGO, I AM NOT NEGOTIATING WITH YOU ABOUT THE PRICE, THE PRICE IS THE PRICE, WHY SHOULD I NEGOTIATE WITH THE LIKES OF YOU I SELL 50 CARS PER DAY AND WILL SELL THIS CAR IN 10 DAYS. THE PRICE IS THE PRICE WE WILL NOT NEGOTIATE WITH YOU SO EITHER YOU BUY IT FOR THIS PRICE OR YOU CAN LEAVE. WHAT PART OF I’M NOT NEGOTIATING WITH YOU DON’T YOU UNDERSTAND” He was very rude, disrespectful and in appropriate. I didn’t even know his name at the time. As we verbalized to him that he should calm down in the way that he was speaking to us he then stated” I can talk to you any way I want to because I work here.” I had enough of being belittled, degraded, and disrespected and went to the main desk behind us where I asked to speak to the manager. At this point Mr.Michael Yorty stated that “Mr. Carlos Galvez was the manager who just got promoted into the position.” I then state that since he was the manager I wanted to know the name of the owner that I needed to be speaking with. Instead of supplying this requested information he proceeded to ask me my concern. Meanwhile Mr. Carlos Glavez proceeded to disrespect and belittle my mother while her grandchildren closely watched and listen while sitting along side of her, as they witnessed her get very upset. I explained to Mr Yorty that Mr Carlos Galvez was being very disrespectful and rude. Meanwhile, Mr. Michael Yorty proceeded to state “Actually Carlos is our top salesman and we have never had a problem with him.” I then walked back to my family with Michael Yorty stating to Carlos Galvez “you are rude and disrespectful and if I talk to you with respect I deserve to be talked to with respect, you cannot talk to customers any way you want to and you here no one else raising their voice and being disrespectful except for you.” He got up and at this point walked away. I explained to Mr. Yorty that I did not need Elgin Toyota Scions Financing that I had already come equipped with my own to make a purchase on the spot. What would you want? They should have been trying in their every power to make me continue being a loyoal Toyota customer, but instead. Mr. Yorty respectfully offered to give me $500 dollars off and since the damage had already been done from my experience with Carlos Galvez, but that's all. I respectfully declined his offer. My first encounter with Elgin Toyota Scion will certainly be my last nightmarish experience of which I will never forget. It is unfortunate that this experience had to be my first and lasting impression of this Dealership. I left my contact information and never even received a call or voice mail from the General Manager Robert Elis to apologize for the matter. I was very disgusted to know that Elgin Toyota Scion condones this behavior of their employees and treatment of their potential customers. Anyone in the Business or Sales field recognizes it basic business 101 to have professional and exceptional customer service etiquette. They know how important it is to gain potential customers and keep existing ones. Everyone knows that an important part of a growing business is by word of mouth through existing customers to future or potential ones. As a medical professional in our business I can definitely say that positive word of mouth, first impressions, how we make our customers feel through a positive or negative experience is the backbone of our grow, success and customer base. We work tirelessly on developing new ways to make our customers feel appreciated and pleased enough with their experience to pass on their positive experiences and reviews to other potential customers and in turn come back to generate repeat business. My parents have been a Toyota customer for over 24 plus years along with our other family members. When I spoke to my family and friends about my HORRIBLE experience at Elgin Toyota Scion they were shocked, saddened, and disgusted by the mistreatment of customers. If Mr. Carlos Galvez has a family shopping for a car I don’t believe he would want them to be treated the way he treated us. Now I am not sure if me or my family want to patronize any more Toyota dealerships after this most traumatizing and horrendous experience, having such an insulting encounter with a so call sales manager. Is this how Elgin Toyota Scion treats their customers? Would you bring your business here? More

New car owner pleased by prices and professionalism Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensi Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off. The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did: He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me. We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car. After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasn't completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadn't even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained. One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible. Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear. In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyota’s standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded. Summary: Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary. Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity. Car Condition: 4/5 - I don't actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time. I would recommend Elgin Toyota to friends and family. More

Buying new 2014 Sienna Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van t Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van the Sienna is. Arlington Toyota was very helpful and gave us a very good price but we wanted to check out a few more dealers. Grossinger Toyota lured us in with an internet price that they would not honor. We visited Bredemann Toyota the next day and sales man and price were very honest. We called Elgin Toyota from Bredemann and talked with internet manager Bob Keissmi. Bob told us that Bredemann was giving us a great price and we should buy it there. That night we received a call from Classic Toyota in Waukegan and sales man stated that he could beat Bredemann's price by $500. We left our house in pouring rain and drove 40 miles to Classic to be told that they could only match Bredemann's deal. Again we left Classic and drove to Bredemann to purchase Sienna from them. Because it was so late at night (9:00 pm), Bredemann asked us to return the following day to purchase Sienna. We send Bob an email the next morning mentioning we hadn't purchased the Sienna yet but gave him all details from from Bredemann deal and price.Bob reached out to us on the phone and said we had a great price from Bredemann but since Elgin Toyota was so far from our house he would take $200 off Bredemann's best price and he was first Toyota person to mention 0% financing for 60 months. We were so skeptical but Bob assured us that this deal was for real. We arrived at the dealership at 7:30 p.m. Thursday,May 26 and met with sales man Patrick Ellis. Patrick was given sale from Bob and had all paperwork and Sienna ready to go. Patrick drove with us and explained all car functions. We then went into finance office with Mike Quigley and got not only Bob's guaranteed price but 0% financing for 60 months. We left the dealership with new Sienna at 9:00 p.m.. We have been buying cars for 50 years and have never had a smoother or better experience anywhere. We can only praise Bob, Patrick and Mike for wonderful service. WILL BUY OUR NEXT CAR FROM ELGIN. John and Valerie Maag More