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Elgin Toyota
Streamwood, IL
1,058 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,058 reviews
March 02, 2016
Treated me like gold again! The guys at Elgin Toyota have always been outstanding for all my car issues. I had a code pop up and make driving almost impossible, very little powe The guys at Elgin Toyota have always been outstanding for all my car issues. I had a code pop up and make driving almost impossible, very little power. I limped into the dealership, and within a few minutes, they had a loaner, helped me switch out all the kids car seats (so much easier with help) and had me back to our family event in no time! Repair was done quick, and explained so I could understand it, and back on the road. These guys have always treated me like gold, and it is appreciated!!! More
by Ken
Employees Worked With
Ryan Baum, Michael Barich, Darryl Cesario
February 26, 2016
Like the car, Hate the service My sister purchased a car in December, and I tagged along for support. We love the vehicle itself, but there have been so many issues with the dealers My sister purchased a car in December, and I tagged along for support. We love the vehicle itself, but there have been so many issues with the dealership that we just cannot justify. #1) After a grueling back and forth negotiation on APR percentage (their first offer of 18% was ridiculous and disrespectful) we finally told them we were no longer interested, as we had done our research and knew they were nickle and diming her. So the arrogant manager, Carlos, finally offered an incredibly low APR. He stated that a bank hadn't actually agreed to the rate he was proposing, but he knew they would on Monday, and he wanted us to walk out with the car. Fearing the sliminess of it all, we asked him MULTIPLE times if for some reason he couldn't find a bank to approve the low rate we would be forced to return and pay more (we live more than 1 hour away). He assured us that we would NOT have to come back, that it would never happen that way. Sure enough - 1 week later - we are told we have no choice but to come back in and sign a new contract for double to APR. In addition, they refused to put any of this in writing (even in an email) and they constantly told us they couldn't fax any information because their fax was broken. Lies - so many lies. #2) After being lied to and driving out a second time they forced a new license plate change. Odd, we thought, but legalities are what they are. Just last week they called us and said we need a 3rd license plate and needed to come back in. WHAT? My sister asked for a reason on the new change, they didn't have an answer. She asked for a manager to provide a reason and put that reason in an email. So far she's been given a run around. Why does this matter? We paid $300 on the contract for an extra key (so I could have one). When she called to request the key they told her to come back for a 3rd license plate change. Um, NO. Why do we have to drive another 2 hours round-trip for you to give us the key you owe (when they told us it would be delivered). And why a 3rd license plate? We've never heard of this before, ever. I closing, they do a lot of "salesy" run around, tell a lot of half-truths, and nobody really seems to have a reason for any of it. I will say that our first interaction with the sales guy Ricky was OK, he seems to be low on the totem pole but nice enough. But even then, there was so much game play and back and forth. Never again. More
by Chrgrint
Employees Worked With
Ricky Ambrose, Carlos Galvez
February 07, 2016
First Car as a New Grad First time going to this dealership and I would recommend it to anyone! Luckily I knew what car I wanted and Don (dealer) helped me find it right away First time going to this dealership and I would recommend it to anyone! Luckily I knew what car I wanted and Don (dealer) helped me find it right away! He also helped me with the college rebate plan and we were in and out within 3-3,5 hours! Don got things moving along! Currently loving my RAV4 as I go to work! More
by ReneeO
Employees Worked With
Don Smith
January 21, 2016
New car buyin experience Went through Web and received great deal with E price on brand new Avalon with 0% special financing and Don had to get car transferred from other deal Went through Web and received great deal with E price on brand new Avalon with 0% special financing and Don had to get car transferred from other dealer. He made sure car was ready to go. More
by Carguy Brian
Employees Worked With
Don Smith
November 21, 2015
Always satisfied November 2015. Had to have my Prius towed in at night -- Rudy took my call and directed me to the towing company -- got a call before noon the next d November 2015. Had to have my Prius towed in at night -- Rudy took my call and directed me to the towing company -- got a call before noon the next day from Jason with diagnosis -- work was done by end of day. Everyone we encountered was helpful, friendly, our service rep, Jason, is a good representative for the dealership. More
by Prius owner
Employees Worked With
Jason M., Rudy Rios
November 19, 2015
had amazing experience here, a hassle-free center for anyone I visited many dealerships in the area and this one is the best, no doubt! They are very helpful, patient, and informative. The guy named RJ is awesom I visited many dealerships in the area and this one is the best, no doubt! They are very helpful, patient, and informative. The guy named RJ is awesome, a very committed guy who boosted my trust about the center. I recommend this dealership for anyone, and of course, I will keep in touch with the dealership as I need one more car. More
by godlovesrk
Employees Worked With
RJ Krempasky
October 29, 2015
Great customer service Everyone at the dealership was friendly and helpful! I worked with Raul and he was very knowledgable about the cars. He took me on a tour of the servi Everyone at the dealership was friendly and helpful! I worked with Raul and he was very knowledgable about the cars. He took me on a tour of the service dept as well. More
by Athor
Employees Worked With
Raul
October 29, 2015
satisfied customer The sales person that helped was comfortable with me as I was with him. He appeared knowledgeable, answered questions and provided information that The sales person that helped was comfortable with me as I was with him. He appeared knowledgeable, answered questions and provided information that helped with my decision in purchasing 2 cars within the month. He was very patient with me and I will definitely return for a possible 3rd purchase soon. I would recommend the sales person and dealership to family and friends. More
by atina skeem
Employees Worked With
Raul Briseno, Mike Yorty
October 15, 2015
Good salesman, bad finance man My husband and I purchased a used RAV4 and liked our salesman - he tried to work with us and everything was fine until we came to financing. Both of My husband and I purchased a used RAV4 and liked our salesman - he tried to work with us and everything was fine until we came to financing. Both of our credit scores were excellent and when we tried to talk with the finance guy, he yelled at us about our other car decisions. Needless to say, that is enough for me to not go back here ever again. More
by lm0904
Employees Worked With
Tancho Soberanis
October 13, 2015
I got lied to couple times ! Stay away !!! Had the worst experience ever with this dealership. I saw a car that i like online, the deal was really good but i live 4 hours away Stay away !!! Had the worst experience ever with this dealership. I saw a car that i like online, the deal was really good but i live 4 hours away from this dealership but i decided to travel to it. I called the dealership on saturday before traveling to check availability and they said it was available. I was suppose to be there at noon but i ran into some issues renting the car and i called them to tell them i will be late and they said that is fine and the car is still available. When i finally got to the dealership they told me it was sold the day before and showed me on the computer that it was sold. when i told them that i called earlier to check i was told it is available, they said the system did the update late!! what kinda excuse is that. so i just went home 4 hours away . . I called the sales manager the other day and told her the story, she said that the car was sold while i was on my way and it is not their fault. When i told her that the guy in the dealership showed me that it was sold the day before i made the trip, she said it won't change anything to know when the car was sold and she can't do anything. She lied to me. She even said she is the sales manager but when i checked their staff on the website it turned out that there was no female sales manager. I was so pissed, they didn't seem to care at all , they lied to me and wasted my time and money. Don't waste your time and money just look for a car somewhere else. More
by Hussain
Employees Worked With
Lisa Mabberley, PJ Lopez
