Elgin Toyota

Excellent Service A couple of weeks back I brought my 2012 F250 ford truck into Elgin Toyota on Rte. 20 that was in need of repairs. In the past I have used the Ford de A couple of weeks back I brought my 2012 F250 ford truck into Elgin Toyota on Rte. 20 that was in need of repairs. In the past I have used the Ford dealership in Elgin and have not been satisfied with their service. I decided to try the new Elgin Toyota dealership. When I arrived at the service department I explained to a Mr. Ryan Baum and Mr. Mike Barich who were both present at the time about the repairs that needed to be done, Both Mr. Baum and Mr. Barich were very helpful and courteous in assisting me. I also informed them that I needed new tires for the truck they were very informative about different types and price ranges that would best suite my needs and affordability. When I came to pick up my truck Mr. Baum took the time to explain in detail all of the repairs that were done. I had such excellent service from your dealership I will continue to bring all my vehicles in for service and repairs, I will also highly recommend to friends and family to contact Mr. Baum and or Mr. Barich to set up an appointment with your dealership for their service and repairs. I wanted to take time from my busy schedule to commend the two gentlemen for excellent service received at Elgin Toyota. Thank you sincerely Mr. Thurman More

Service is Top Shelf! Ryan Baum of service is a fantastic communicator. He listens to gain full understanding, sets realistic expectations, gives timely updates and allows Ryan Baum of service is a fantastic communicator. He listens to gain full understanding, sets realistic expectations, gives timely updates and allows a customer to feel involved, informed and in control. My family has a few cars of a few makes and we received great services on all the time. I highly recommend Elgin Toyota for any car and any service. They are a multi talented shop that can accomplish what you need for your car.. More

Buying My First Car Was a Terrific Experience Thanks To Davi Me and my Mother went to find me my first good car because I have a small child now. David Hudson who was our Salesperson. He listened to our wants an Me and my Mother went to find me my first good car because I have a small child now. David Hudson who was our Salesperson. He listened to our wants and needs, and we wereel concerned about me not having any Credit. He did an AMAZING job of meeting all of our criteria and putting me into a safe low mileage vehicle that I could afford. He even went over and above all our expectations and made friends with my 3 year old daughter and helped keep her occupied. I will HIGHLY recommend him to anyone looking for a new or used car and he will be the one who sell me my next car GUARANTEED! More

2016 Toyota Camry I have purchased Toyota Camry SE . The agent was great and helpful us throughout out purchase. I am encouraging to visit this place to buy new or pre I have purchased Toyota Camry SE . The agent was great and helpful us throughout out purchase. I am encouraging to visit this place to buy new or pre-own car. All the employee are very helpful. More

2014 Tundra David Hudson made my purchase experience at Elgin Toyota quick and seamless. I already knew the vehicle I was interested in, and he made every effort David Hudson made my purchase experience at Elgin Toyota quick and seamless. I already knew the vehicle I was interested in, and he made every effort to facilitate a quick and easy transaction. Thanks for making my purchase at the dealership a pleasant experience. More

No calls returned. I have bought four new cars at Elgin Toyota, two of theme with Jose Gonzalez. Jose was very courteous with us before the purchase of our new vehicles I have bought four new cars at Elgin Toyota, two of theme with Jose Gonzalez. Jose was very courteous with us before the purchase of our new vehicles offering us a discount of 15% if we would need any parts or accessory. After a while we needed something for one of our cars, so we called Jose Gonzalez. Jose never answer the phone, I left a message explaining him what I needed, Jose never called back. To me this is an acct of irresponsibility and lack of professionalism. More

Buying the wife a car I recently bought a 2015 Camry and had such a great experience I brought my wife back and purchased a 2016 Rav4. I contacted David Hudson and meet hi I recently bought a 2015 Camry and had such a great experience I brought my wife back and purchased a 2016 Rav4. I contacted David Hudson and meet him at the dealership and he had already brought a vehicle up for us to test drive because it was a little rainy. She loves her vehicle and once again they gave me a generous trade-in on a 12 year old vehicle. David and Mike really work for you to give you the best price and experience that one could as for, the level of detail that they share let's you know that you are not just another number, but part of the Toyota family. Thank you David and Mike for another truly great experience!! More

Not the best I bought a used car here, over 12000 dollars. I felt like because I didn't buy a NEW car they treated me like second-hand. I had a small issue. When I I bought a used car here, over 12000 dollars. I felt like because I didn't buy a NEW car they treated me like second-hand. I had a small issue. When I purchased the vehicle I didn't notice that the radio antenna was missing from the vehicle. I mentioned it to the service person when I came for my first oil change. Not only did they not fix it, he ignored my concern. I called twice about it and twice was hung up on. Finally on my third time calling back I asked for a manager and was told I would receive a call back. 2 hours later the manager calls back and tells my wife she had to take up this service problem with the salesman that sold us the car. He also matter of factly quotes a price for the antenna, (50 or 60 dollars mind you) completely ignoring our concern that the antenna was never there when we bought the car. Mind you he had a pretty bad tone for a certified car dealership manager. I want to mention that my wife and I are not the type to harass service personnel and throw our "customer is first" weight around, but we certainly felt like we were not treated well. I finally received a call from my salesman Frank Cruz and he told me to come on in and just like that he came out with the antenna in hand popped it on, no big deal, I could listen to NPR on the radio. Frank is the reason for the second star that I'm giving in my rating of this dealership's service. I'd like to also mention that when I came for the first oil change about 3 months after buying the car (which they claimed could be a certified vehicle if I paid the extra money) they tell me that the front brakes are in the red and will begin gouging the rotors soon. I'm thinking: how could that be if the car could have been a certified vehicle? When you make a purchase of a new or newer model vehicle, you just don't want to feel like you're getting bad service. It was my intention to get all my service done with this same dealership, but I will not. More

Great car buying experience!! Thank you David Hudson for making my car buying experience great. You went above and beyond to make sure we got what we were looking for. I appreciate Thank you David Hudson for making my car buying experience great. You went above and beyond to make sure we got what we were looking for. I appreciate your staying so late and completely explaining the car features long after you should have been on your way home. Thanks!!! More

Good experience and service I got a good car with budget price and expected service for long term. Everyone is very helpful and presents real fact about the car and service. Thes I got a good car with budget price and expected service for long term. Everyone is very helpful and presents real fact about the car and service. These people are also very good at negotiation, they tried to get me a car not just with their profit but with reasonable price for me. More