Back

Elgin Toyota

Streamwood, IL

4.9
1,058 Reviews

1600 W. Lake St.

Streamwood, IL

60107

Directions

By Type

Showing 1,058 reviews

October 15, 2017

Excellent Service We had a check engine light on in our car and Jeff was very helpful and took great care of us! Will definitely use them in the future for all our ser More

by komalley525
Recommend Dealer
Yes
Employees Worked With
Jeff Saltzman
Oct 18, 2017 -

Elgin Toyota responded

Thanks for your outstanding review! I'm very happy to hear that Jeff was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

September 26, 2017

I visit there for the first time and I am really very happy. I got the car which I want and that also at my price. Also got an awsome service. I really have an amazing experience. I recommend everyone to go here More

by h2794
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cannata, Siril Verma
Sep 27, 2017 -

Elgin Toyota responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Elgin Toyota Scion. Congratulations on your new car! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

September 19, 2017

Scam artist Told they had a vehicle, drove 60 miles to see it. When i showed up they did not have the vehicle i was interested in. More

by Boohiss
Recommend Dealer
No
Employees Worked With
Lukasz Dylski
Sep 27, 2017 -

Elgin Toyota responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

September 05, 2017

The service department is the worst. DONT GO THERE THEY ARE THE WORST FOR SERVICE.Recently moved to Elgin. If there is an option for ZERO stars for this review. Elgin Toyota would get a z More

by Funn1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruby Rios
Sep 27, 2017 -

Elgin Toyota responded

I apologize that you felt your recent experience at Elgin Toyota Scion was less than pleasing. It's my goal to help resolve this matter while demonstrating the importance we place on providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

September 01, 2017

SCAM ARTISTS Scam Artists !!!! Avoid this place at any cost. Save your hard earned money. Just bought a 2017 Corolla LE from this dealership today. We agreed o More

by CHEATED BY ELGIN TOYOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Keissami, Imran Aneesuddin
Sep 27, 2017 -

Elgin Toyota responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution. Please contact me at your earliest convenience. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

August 06, 2017

Very disappointed of the product they sell Terrible customer service my wife and I bought a 2011 odyssey a month ago and already spent in a new battery because the one that had not served also More

by Alfa444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Bucaro, Moe Mustafa
Sep 27, 2017 -

Elgin Toyota responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience at jtuton@blautogroup.com, 847-628-2845. I look forward to hearing from you. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

July 09, 2017

Way too pushy and phony; typical car shark. Went in to look during the factory sale. I didn't disclose I had other been to other dealers for prices. He didn't give me a price near the others, More

by Michael T
Recommend Dealer
No
Employees Worked With
Bob Keissami
Jul 10, 2017 -

Elgin Toyota responded

Hello Michael! I am sorry for the negative experience you had with Elgin Toyota. I handle customer relations for all 5 of our dealerships and my responses may seem scripted, but the goal is to get people to contact me so I can hear about their experience, and try to fix the issue, if possible. The conversations help guide me as to what processes we need to change within the entire group. I would love to respond in other ways sometimes, but I have done a lot of research on responding to reviews and the #1 rule is not to be argumentative. In my opinion there is also sometimes an issue of privacy. If I have someone to respond to that I know isn't being 100% truthful, or maybe they had a credit issue that we just couldn't work with, that is not for me to announce. I am a real person who tries my best to help everyone so that my name does not show up in negative reviews such as the review that you just left. Please contact me if there is something that I can do to help turn YOUR experience around. Thank you, Jenni Tuton Customer Relations Manager Bob Loquercio Auto Group 847-628-2845 jtuton@blautogroup.com

June 17, 2017

Nice people to work with, Thanks! I got my Rav4 recently and it was nice working with Kyle and Bob from Sales. They are friendly and very professional. It's worth that I choose to visi More

by Dars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Woods, , Bob Keissami
Jun 20, 2017 -

Elgin Toyota responded

Thanks for your outstanding review and congratulations on your new Toyota RAV4! I'm glad to hear that Kyle and Bob were very friendly and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

May 09, 2017

friendliess salesperson I've ever met Angela was stellar, a joy to work with from the start,completely shatters all negative car sales stereotypes. Would highly recommend to everyone! She More

by saywhat1447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Bucaro
May 10, 2017 -

Elgin Toyota responded

I am happy to hear that your time spent with Angela was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you again in the future. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

March 30, 2017

Wouldn't go anywhere else! Came in with high hopes and those hopes were equally matched with professionalism and great sales. I'm 100% happy with my purchase and plan to use thi More

by Kennette Natanael Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukasz Dylski
Mar 31, 2017 -

Elgin Toyota responded

Kennette, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Jenni Tuton jtuton@blautogroup.com 847-628-2845 direct

...
69
...