Elgin Toyota

Atrocious First of all, I was approved through Roadloans. When I went to see a car and of course loved it, Bob K came out and "congratulated" me on my new purch First of all, I was approved through Roadloans. When I went to see a car and of course loved it, Bob K came out and "congratulated" me on my new purchase. I explained to him that my wife wanted to see the car first. He said "Take it home." That sounded strange to me. I called her and she refused to allow that - understandably. I told him that we would be back the next day. Sure enough, the salesman Marlon P was not there and the new guy Jeff demanded a credit app. I told him that I had pre-approval through Roadloans and Bob K said that they need a credit app by law and that they are not a Roadloans dealer. I showed him evidence to the contrary online and contacted Roadloans to confirm it - which they did. He then told me that it is their decision to honor Roadloans terms or not. I was approved with no down payment and explained that I did not have a down payment and also told them everything about my trade in - including the payoff. He told me that it was basically impossible for the car that I wanted. He then tried to pressure me into buying... A brand new Corolla. I refused. Unethical and ridiculous. More

Don't trust their brake work! My Prius rear brake rotor put on by them were cut in March 2018, right after I drove back home from their store, I noticed the rotors had groove My Prius rear brake rotor put on by them were cut in March 2018, right after I drove back home from their store, I noticed the rotors had grooves on it. I called them many times and complained about it. Today (May 21, 2018) I stopped by and wanted to show my concern to their service department director Anthony Thiel. First I was told that he is at another dealership so I cannot talk to him. But later the assistant manager went inside and brought him over. Mr. Thiel was very arrogant and rude. I told him I drove all the way to their store to show him my concern, but at one point he said "I did not tell you to come!". When questioned him about the grooves on rear rotor, I compared with my front brake rotors which were original and groove-free, he said my front rotors were made in Japan and my rear rotor they put on were made somewhere else, so they are not comparable. He offered me to cut the rear rotors again, but told me grooves will come back. So I turned down his offer. They rear brake rotors and pads were replaced by Elgin Toyota at the end of 2016, and the rotor became so rough in January of 2018, and the technician said the caliber froze due to lack of grease put on the caliber from the work done in 2016. That is why I asked to re-cut the surface of the rear brake in March 2018. When looking at the whole thing, the poor brake service are multiple-folds: (1) The work done at end of 2016 did not have caliber greased properly. (2) The rotor they put on do not meet the standard of the factory rotor. That is why so many grooves on their rotors. I thought Toyota dealers would use all the quality parts, but apparently it is not the case with Elgin Toyota. My original rear brake lasted almost 80,000 miles, but after Elgin Toyota replaced my rear brake, it lasted a little bit more than 10,000 miles and then I had to resurface the rotors. It is very disappointing. Updated on 5/12/2019: I would rate them zero star if allowed. Here is the update to the story: At the end of Jan of 2019, my rear brake started to make scratching noise, so I drove to Elgin Toyota and hope that they could address the issue. Over there they told me that the calipers were stuck and the brake pads were wearing down unevenly. They told me I needed to have the calipers replaced. I rejected their proposal. I started to watch Youtube videos and learned how to repair car brakes. At the end of April 2019 I took apart the right-side rear brake and saw the outer pad wearing down tapered. I also took apart the caliper, and did not see any problem with the caliper at all, the cylinder was shining like new with perfect condition, no sign of caliper cylinder being stuck. The main problem was with the lower pin, it had a lot of rust and was stuck. Today (5/12/19), I took apart the left-side rear brake and saw the tapered wearing on the outer pad as well but with even worse condition, it went all the way to the metal on one side. The cause of such wearing is because they dealer forgot to put in one of the spring that pushes the pads away from the rotor. Without the spring, the pads were left in contact with the rotor all the time, wearing done very fast and unevenly. This left-side rear brake also had a rusted lower ping. The pins were replaced new when they replaced my rear brakes back in Aug of 2016 according to their receipt. I don't expect new pins to get rusted so quickly since the original ones lasted 6 years with almost 80k miles. I really want to share my experience with you so you know what to expect from Elgin Toyota when you get service from them. More

Exceptional service My wife and I have shopped and bought several cars from Elgin Toyota since 1997, though I am not writing on the sales people, but on the maintenance s My wife and I have shopped and bought several cars from Elgin Toyota since 1997, though I am not writing on the sales people, but on the maintenance staff. They all give great customer service, but Rudy Rios, an Assistant Service Manager is exceptional. We reach out for him whenever our cars are due for maintenance, scheduled or not. One tribute is the concern he gives when explaining when a problem is found by service technicians. In a recent visit he called Toyota to determine if repairs needed to our Avalon would be covered under warranty. (A loaner was provided for our use.) An answer would not be given till the next day. It was his day off but he came to work just to ensure he had an answer for us. Because of his initiative he was able to save us a great amount of money. He did not have to do what he did as he could have passed it on to another service manager; but due to the type of person he is, he didn't. We look forward to future service with Rudy Rios in taking care of our service needs. James & Laura Lopez More

Firat af all, they love questions. Perfect service, they explained everything and I liked overall they whole process. Just ask questions guys, and try to understand their answer. Mr Imr Perfect service, they explained everything and I liked overall they whole process. Just ask questions guys, and try to understand their answer. Mr Imran, is the one who explained everything without problems at all. More

2018 highlander Pleasant visit, bought a highlander. High volume dealer so it took a while from start to finish. Enjoyed working with Girish and Imran, they were Pleasant visit, bought a highlander. High volume dealer so it took a while from start to finish. Enjoyed working with Girish and Imran, they were very friendly and got it done. Made the numbers work and didnt rush me by any means. I'm glad there was not a manager putting on a show and screaming at his team about how the price was too low. I'm very glad that didnt happen, that would be a total turn off. More

Excellent service I had a great experience and Elgin Toyota ! I will be recommdomg all my friends and family to elgin Toyota . Thank you for all your great help ! I had a great experience and Elgin Toyota ! I will be recommdomg all my friends and family to elgin Toyota . Thank you for all your great help ! More

Great service Darryl (sp?), my service rep, went above and beyond. Having had not one but two bad experiences at another area Toyota dealership, I was hoping for Darryl (sp?), my service rep, went above and beyond. Having had not one but two bad experiences at another area Toyota dealership, I was hoping for better and got the best! Unless I'm out of town, I won't go anywhere else for service! More

Very first time visit there and excellent selection of cars! I got the car I wanted at a great deal. I am very pleased with my purchase. Our sales guy was super helpful and very patience. He was honest and truth I got the car I wanted at a great deal. I am very pleased with my purchase. Our sales guy was super helpful and very patience. He was honest and truthful and looked out for the best of my interest. Our finance guy was also truthful and worked with us. I was very pleased with the experience because I felt at ease and not pressured into buying a car. The atmosphere was great. All staff is very friendly and helpful. I would recommend this dealership to anyone. More