Elgin Toyota

Dont waste your time Had questions about a lease quoted by cynthia Compos. She would not help via email and wanted me to call her. When i did she was still leas then hel Had questions about a lease quoted by cynthia Compos. She would not help via email and wanted me to call her. When i did she was still leas then helpful trying to get me to come in. It is a 35 mile trip for me And wanted my questions answered before i wasted my time or hers. I was clearly a waste of her time. She not only talked and then began to yell over me, was rude, insulting, and down right combative. I would never buy from this dealer! More

My experience was positive and very informative. Having been in the first auto accident of my life and my car being totaled, I needed a car. My 2 previous cars, including the totaled one, were Coroll Having been in the first auto accident of my life and my car being totaled, I needed a car. My 2 previous cars, including the totaled one, were Corollas from Elgin Toyota so I went back to that same dealership. I sat down with Sales Consultant Michael Schramm Jr. and explained my situation and he was very helpful. He answered all my many questions, even though I asked many of them over again wanting to be sure I understood everything clearly. Mike was very patient and I so appreciated that, no pressure. The very next day I went back and purchased a Certifed Used Toyota Corolla and am very satisfied. Thank you Mike for all your help. More

Great used car experience! I had the pleasure of working with Syed Mustafa in buying our almost new Toyota Rav4. He helped us through the process with professionalism and helpf I had the pleasure of working with Syed Mustafa in buying our almost new Toyota Rav4. He helped us through the process with professionalism and helpful product knowledge. He later followed up with us to make sure we were pleased with our purchase. Our next car purchase will be here at Elgin Toyota. Thank you. HW More

Used Car Trade In I just want to thank all the people at Elgin Toyota. I was first greeted by one of the dealerships car consultants, Richard Bertsche. I also was forma I just want to thank all the people at Elgin Toyota. I was first greeted by one of the dealerships car consultants, Richard Bertsche. I also was formally introduced to the Financing Manager, Brian Fuller. Both gentleman helped me through this process with ease and comfort. To make this story short. If you are looking into purchasing or trading in your used vehicle. By all means, do not hesitate to stop in at Elgin Toyota. I myself drove over 35 minutes just to see what they had. I am so glad I did and a found a jewel in my used 2016 Lexus IS350 AWD F SPORT. BRAVO ZULU!!!----TO ALL THE SALES AND SERVICE PERSONNEL WHO MADE THIS A WONDERFUL EXPERIENCE AND IN A TIMELY AND EFFICIENT MANNER. More

Horrible Service This is the first time we bought car from Elgin Toyota and I regret buying it from them. First of all when we got there the sales person was barely he This is the first time we bought car from Elgin Toyota and I regret buying it from them. First of all when we got there the sales person was barely helping us. We wanted to test drive couple of the cars that we had in mind however, instead of pulling those car the sales person was telling us that he doesn’t work till midnight. We were at dealers since 5pm in evening. It’s not like we walked in at 8:30 and ask him to show this cars. Finally the sales manager assigned a different sales person to us. He showed us the car and put effort to help us. However when we were finalizing the purchase of a car the finance guy name Robert was showing us so much attitude. No greeting or kind words at all. He had so much ego and attitude towards us that he just wanted us to sign the paper work and be done with formalities. One after another everyone had attitude at this place. We weren’t done yet, it was used car so it had some damages that they agreed to fix it upon finalizing the sales. I was that someone from service department will call to make an appointment to replace those damaged parts. 4 days later I didn’t hear anything back so I called and they are like sorry it took us long to get back to you. Looking at the description they had no clue what needed to be order. So they wanted us to take the pictures and send it to them. Finally after 2 weeks of purchase they got the parts. According to the appointment I dropped off my car and I was told that it will take around 1-2hrs to get everything done. I dropped off it since 12:30PM but I didn’t get call to pick it up until 4:45pm and services closes at 5PM. Next thing we know, it’s still missing one part because they didn’t order correct part for it. While I am talking with service person he starts talking with another customer. I waited on side for him to be done with them and next thing we know he went home. I was so frustrated so I tried to speak with manager and he goes like I wasn’t involve in this conversation so I can’t help you. Seriously, it’s like nobody ever wanted to help us to begin with. From beginning till now it has been a HORRIBLE, HORRIBLE EXPERIENCE WITH THEM. I WILL NEVER EVER BUY ANY CAR FROM THEM AGAIN. AVOID THIS PLACE. More

Avoid My wife and I wanted to purchase Toyota Corolla LE. We were assured by the sales team they would not only price match any other offers from other deal My wife and I wanted to purchase Toyota Corolla LE. We were assured by the sales team they would not only price match any other offers from other dealers, but they would BEAT the quote. We came in and the sales rep and manager clearly didnt accknowlege the quote and were looking for excuses not to price match. Bob the manager kept pointing at the quote's terms and conditions and said the quote does the include additional accessories. The funny part is even Elgins online quote says the same thing about not including additional accessories and its 1k higher. Avoid them at all costs..waste of time More

Easy at a good price When we came in to see the new 19’ Toyota Camry we were immediately greeted by Rich B. He showed us the inventory and offered a test drive. After we c When we came in to see the new 19’ Toyota Camry we were immediately greeted by Rich B. He showed us the inventory and offered a test drive. After we confirmed that we were ready to buy , we were offered special financing and a recent college grad rebate. The process was quick and easy while getting a great price. Thanks Rich . Ms. Le More

Extreamly Pleased ! This was our second Dealer in one day and our last Dealership as our sales man Don Smith truly went the xtra mile and a half for us, We we there for a This was our second Dealer in one day and our last Dealership as our sales man Don Smith truly went the xtra mile and a half for us, We we there for a while because we had him working hard for us and he was just awesome in every way to please us! He truly was a wonderful person to deal with as well as his Finance man Mike. Thank you Elgin Toyota for working with us! We will return for a second car. M&M Harris More