Elgin Toyota

Don't waste your time. THOUSANDS OVER MSRP on every vehicle for a fake protection package. It was a horrible experience. Prior to going to the dealership I called to confirm the car was available an vehicle for a fake protection package. It was a horrible experience. Prior to going to the dealership I called to confirm the car was available and the advertised price was accurate because I was driving over an hour to take a look at it. Before we even set eyes on the car Mike (sales consultant) was confrontational and says "We're charging at least $4000 over MSRP on everything." He was not knowledgeable on the vehicle specifics and proceeded to lie about options, prices, and features. I mentioned wanting a lease, he said it was "not possible because they can't approve such a high surcharge on a lease." After a test drive, I wanted to get some numbers and get out. Mike put this "customer worksheet" in front of me and said "sign here to say you'll buy the car today if we get your payment right." I guess I wasted my time so you don't have to. More

Bought my daughter her first car, Toyota Corolla 2022 Mr Jun Suello, sales agent at Elgin Toyota, was very well versed with new Toyota cars and trusts the Brand. He answered all our questions with cla Mr Jun Suello, sales agent at Elgin Toyota, was very well versed with new Toyota cars and trusts the Brand. He answered all our questions with clarity. We had a great custo mer experience and I felt more convinced with my decision to buy a safe reliable affordable car for my teenage daughter, that will last her at least for the next 20 years, with current technology ...hoping to avoid accidents More

Absolute worst car buying experience ever. 5 hours of run around from Brad Amin and his managers, would not take $10,000 down payment check even with proof of funds. Extremely rude staff who is patronizing a around from Brad Amin and his managers, would not take $10,000 down payment check even with proof of funds. Extremely rude staff who is patronizing and interrupted everything I said. Offered different interest rate than I was pre-approved for. When I tried to leave they would not give me my keys back after asking 4 times and brought out several more disrespectful managers to pull the bully tactics. No one should be treated like this, do not recommend these deplorable human beings! I would rather have a root canal than deal with this dealership. More

They’re not even going to get a chance to earn my business because every new car on the lot has a $3995 “Resistall” package on it - this is not advertised anywhere on the dealer’s website in inventor business because every new car on the lot has a $3995 “Resistall” package on it - this is not advertised anywhere on the dealer’s website in inventory. This package was $2495 two months ago - at best this is paint sealant that is part of any normal exterior detailing. You can charge MSRP in a tight market, but $4000 for something like this (that you wouldn’t find out about until you get to the store) is deceptive at best and possibly criminal. I’ll remember this next year when I’m in the market and your lot is overflowing with inventory. Stay away from this place! More

Our salesman Jun was polite, honest, kind, and generous. The financial manager Roberto was also great to work with - only issue was being there for 5 hours in order to get the car and go back home. The financial manager Roberto was also great to work with - only issue was being there for 5 hours in order to get the car and go back home. More

Thives, they took out a credit card without my authorization authorization More

Went to purchase a 4 runner and they would not honor the price on their own website. They added $4000 to the price for a “protectant” that’s not needed. price on their own website. They added $4000 to the price for a “protectant” that’s not needed. More

Please dont go there! They advertise specials in the website and dont honor ther own ads. If you try talking to Management, they will say you can vent now and laugh at you! what a customer service website and dont honor ther own ads. If you try talking to Management, they will say you can vent now and laugh at you! what a customer service More

Bad experience!!! Gave me a loaner car with a bolt/nail in tire. Next day I got charged for brand new tire without any notifications. They can’t provide any pictures, invoices or any other proves of bad ti in tire. Next day I got charged for brand new tire without any notifications. They can’t provide any pictures, invoices or any other proves of bad tire was replaced. Stay away from this place!!! More

Called here early in the AM on a Monday morning after they had just opened to see if they have a particular new Highlander in stock that they have on their website. Spoke to one of the online sales rep a they had just opened to see if they have a particular new Highlander in stock that they have on their website. Spoke to one of the online sales rep and asked her to verify if the car is in stock. She put me on hold and came back saying they have the car on the lot. Drove there straight and when I get there, they say we don't have that car in stock. Walked straight out. Now I go on to their website after 4 days just to see and they have the exact car (I verified with stock #), still on their website. More