Elgin Toyota

Liars and thief's work here. .. Marlon Poole, Assistant Sales Manager was the person who sold me the car, I traded in a 2018 Rav Limited and was given 24000, they are selling it f .. Marlon Poole, Assistant Sales Manager was the person who sold me the car, I traded in a 2018 Rav Limited and was given 24000, they are selling it for 27000 but that's not the main thing just pointing that out, me and my Grandma went in to get a 2018 Rav 4 Hybrid Limited and we had to put 6k down from being upside down, my car payment sky rotted to 769.72 a month... from 640.38 even with that amount down because of the outrageous 10 percent interest fee when my car was a 5.95 percent before and they told us that no one even with my Grandma's 843!!!!! Credit would give us a better rate and I have looked elsewhere and there is better rates everywhere, but here is the biggest problem now, we were told that the 6000k we out down was only going to be about 25 a month payment's we have to both open up a 2k credit card for me and a 4k credit card for her and we were told the payment's would only be about 25 each... well mine is 100!!!!! And hers is 200 a month!!!!!! Such bad lairs I would not recommend Marlon Poole the Assistant Sales Manager nor the finance manager named Khaled Omran because he messed us up to, he told us we wouldn't need to come back in because we live in Rockford and the next day he calls me and says we need to redo the contract and wouldn't really explain why we did but we did it over the phone/computer but this resulted in another HARD INQUIRY FOR NO GIVEN REASON... I am very pissed about this place and we we NEVER come there ever again, also we were told we could change our first car payment due date, and when I tried it says must make first payment so both Khaled Omran and Marlon Poole lied because Khaled said that we could change the payment due date after we got the statement and Marlon said the payments should not have been due until 45 days... turns out it was after only 30 and we have to make the first payment first which was a lie, screw both of you I will never recommend you to anybody ever in my life, I regret coming in and doing that... Thanks Toyota Elgin and Khaled Omran and Marlon Poole... More

Darryl in Service Dept got me in for my scheduled service, done and out. Have decent work cubbies for me to work while I am waiting. service, done and out. Have decent work cubbies for me to work while I am waiting. More

Adrian was very helpful, and knowledgeable. He took care of us from the moment we walked through the doors He took care of us from the moment we walked through the doors More

We appreciated the professionalism and friendliness of the staff. We were able to turn a ‘just looking’ into a purchase. the staff. We were able to turn a ‘just looking’ into a purchase. More

I received a fast and accurate quote for service. And I was able to receive service on a busy holiday weekend with little notice. I highly recommend the service department at Elgin Toyota. And I was able to receive service on a busy holiday weekend with little notice. I highly recommend the service department at Elgin Toyota. More

Highly recommend Burim he is very patient and extremely honest he went above and beyond to get me my new RAV 4 I’m very happy with the experience. Whenever you need a car go see Burim or everyone calls him honest he went above and beyond to get me my new RAV 4 I’m very happy with the experience. Whenever you need a car go see Burim or everyone calls him Bea More

Ali Qureshi was very good to work with. ..he really went out of his way to help us...very friendly and helpful..... ..he really went out of his way to help us...very friendly and helpful..... More

Great dealership very happy we bought many cars from the place Salesman Marllon was very helpful and honest he is always available for anything we need Great dealership place Salesman Marllon was very helpful and honest he is always available for anything we need Great dealership More

Don't walk away from Elgin Toyota. ...RUN! I spent 3 days discussing the new 2023 Toyota Sienna with the BDC department. Andrea sent me two of the exact same car with matching MSRP $ ...RUN! I spent 3 days discussing the new 2023 Toyota Sienna with the BDC department. Andrea sent me two of the exact same car with matching MSRP $51,718. I agreed to purchase one vehicle over the phone. She said I had to come in to complete the sale which I knew was not necessary give new covid policies. I agreed to drive 45 minutes just to give them a $1000 deposit. The salesmen greeted me and let me take a quick test drive to be sure this was the car for me. When I returned they offered me $10,000 in accessories to the van I did not want or could afford. 62k plus tax for a minivan was over my budget. The General sales manager Bob Keissami said I was told on the phone by the BDC department what to expect. They flat out lied to me so I would drive in for the bait and switch. Their own online price was MSRP $51,718 which I was fine with. This dealer uses a bait and switch policy to trick consumers and force you to take accessories you don't want, even though the vehicle is not built or delivered to the store. I asked to speak to the GM for further discussion but he said no. He asked me to leave but I insisted to see the GM. When the GM came down I agreed to leave. I should have read the online reviews before driving over. 10k over is egregious and predatory. Their only prices are bogus and their tactics are from the1980s. Caveat emptor. More

Great people and facility to service your Toyota! !the dealership is very nice and clean and well organized! !the dealership is very nice and clean and well organized! More