Elgin Toyota

BUYER BEWARE SHAME ON YOU! (what a terrible work ethic) Honesty & Integrity mean NOTHING HERE. These guys were VERY PUSH & SNEAKY, and it worked. They got one over on me! (what a terrible work ethic) Honesty & Integrity mean NOTHING HERE. These guys were VERY PUSH & SNEAKY, and it worked. They got one over on me! I told them I have a pre approval letter and will finance with my Credit Union. I asked for: 1. Unsigned Bill of Sale (for Credit Union) 2. Dealer Plate - so I could take vehicle for an inspection, then bring back check to purchase vehicle or return if inspection fails. I was told: 1. We cannot give you a Bill of Sale, then the vehicle is yours. - Again I asked for a written quote or something w/the numbers. Otherwise, my credit union Cannot approve the loan without knowing the details of the vehicle and price - Now, I had two of them coming at me, spinning me in circles. 2. Again, I was told they could not do this and that They would need to run my credit for financing with Toyota For me to take the vehicle (They never made it clear that I would be taking the vehicle that I was purchasing, not them lending me the vehicle with the dealer plates for inspection as I was under the assumption that we were doing . 3. Next, they had to work me to get insurance coverage for the vehicle in order for me to take the vehicle (me not realizing they were not giving me the car to inspect it. They were working (little by little) a final sale and securing it with the Toyota financing in case my financing falls through they have me approved & signed w/Toyota financing (securing their sale one shady way or another). - They assured me that all dealerships are REQUIRED to do this practice, Regardless of how you pay (Cash, Check, or Finance). Yeah, now I get it… these guys do this so either way, if you can’t get financing on your own, they just got you to sign financing with Toyota & you just bought a car!!! - I don’t know how these people can look you in the face and straight up scam you! - My faith in humanity is drained! - I will say my prayers at night and ask that these so called men will reap what they sow. - And hopefully, you’ll think of me when you’re getting the Karma you deserve. BUYER BEWARE More

Five stars for every part of the experience. We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our needs, and helped us find the right vehicle for our family. Bob Keissami is an absolute professional who made us feel like family. He was patient, courteous, and made the entire process easy and enjoyable. He went above and beyond to make sure we were happy with our purchase. The entire team at Elgin Toyota was excellent. More

The sales consultant, Yamarie, provided me with direct assistance when I visited the showroom. She immediately took me for a test drive and then walked me through the entire process to ensure I felt comfo assistance when I visited the showroom. She immediately took me for a test drive and then walked me through the entire process to ensure I felt comfortable with my purchase decision. More

False advertising to get you to call or go and see a car. Listed a TRD Pro Tundra as a limited and said the truck was sold but never removed the listing… same dealer scam to get you into the door. When I r Listed a TRD Pro Tundra as a limited and said the truck was sold but never removed the listing… same dealer scam to get you into the door. When I requested a dealer spec sheet on another truck they tried to avoid giving it to me and kept asking for me to come in. More

I leased a 2024 4Runner and was more than pleased with the transaction. The salesman Alex and the manager Bob were transparent and I got a very reasonable deal. I feel this could be a long-term relations the transaction. The salesman Alex and the manager Bob were transparent and I got a very reasonable deal. I feel this could be a long-term relationship with this dealership. More

The Service Consultant who handled my vehicle's work was courteous, professional, and kept me informed. There were no high-pressure sales. Brendon got the initial problem fixed quickly (new starter), and th courteous, professional, and kept me informed. There were no high-pressure sales. Brendon got the initial problem fixed quickly (new starter), and then walked me through some maintenance options available. He helped me decide which preventative maintenance items were best, and I did have some of the additional recommended PM work performed. I only had to say 'No Thanks' once to some of the other recommended work and it was without push-back. As it should be. I was contacted as soon as the work was finished. The cost for the work performed was what I anticipated. I have not been to this dealership for a while. I'll definitely be using them again, More

I wish I had waited to write my review before I came home and talked to my Credit Union. Initially, I was happy about finding a Prius. Something I had trouble finding for over 18 months. When I came home I r and talked to my Credit Union. Initially, I was happy about finding a Prius. Something I had trouble finding for over 18 months. When I came home I realized that our finance person had misled us to believing we were signing off on the included oil changes that Toyota offers to new customers only to find out he had actually added on over 9,000 worth of warranties, tire coverage, and other charges. He charged us over $600 for vin tags, something you can opt out of. He charged us another $300 for added warranties on theft insurance that he blatantly lied about and said it would be "turned off" if we didn't sign it. I have that on tape. He made us drive three and a half hours back to resign a new contract and would not give us a copy of the original contract or void it. I tentatively believe we were able to get the warranties off. Then they told us that it would take 60-90 days for them to get us new plates from our DMV because we are out of state. The Wisconsin DMV said it would be 4-6 weeks. That means they are holding onto the paperwork for some reason. Please do not buy from this dealership. I cannot tell you how awful this experience has been. I have bought 6 Toyotas from four other dealerships and I have never been treated like this before. PLEASE AVOID THIS DEALERSHIP!!! More

Terrible service, long wait time, questionable phrases stated to customers that are proven untrue. Greedy manager. stated to customers that are proven untrue. Greedy manager. More

Purchased a new Rav 4 3 years ago. They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the bolts were rusty and stripped. Service department said it will cost around $ 175 bucks for them to fix it. I told them I bought the car new from here and they put the plates on. I told them forget it , I will go to another Toyota dealer to see if they will help me out.Service man said I will be right back. He came back in 5 minutes and said the car will be fixed in around a half hour. They put on new bolts front and back. It didn't cost me a dime. Thank you Service department..........C. M. Carol Stream Ill. More

The service was awful when I went there. They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord and they could not duplicate it. Bought cord and did trouble shooting, still does not work. Called for a manager twice by phone and no response More