Elgin Toyota

Five stars for every part of the experience. We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our needs, and helped us find the right vehicle for our family. Bob Keissami is an absolute professional who made us feel like family. He was patient, courteous, and made the entire process easy and enjoyable. He went above and beyond to make sure we were happy with our purchase. The entire team at Elgin Toyota was excellent. More

The sales consultant, Yamarie, provided me with direct assistance when I visited the showroom. She immediately took me for a test drive and then walked me through the entire process to ensure I felt comfo assistance when I visited the showroom. She immediately took me for a test drive and then walked me through the entire process to ensure I felt comfortable with my purchase decision. More

False advertising to get you to call or go and see a car. Listed a TRD Pro Tundra as a limited and said the truck was sold but never removed the listing… same dealer scam to get you into the door. When I r Listed a TRD Pro Tundra as a limited and said the truck was sold but never removed the listing… same dealer scam to get you into the door. When I requested a dealer spec sheet on another truck they tried to avoid giving it to me and kept asking for me to come in. More

I leased a 2024 4Runner and was more than pleased with the transaction. The salesman Alex and the manager Bob were transparent and I got a very reasonable deal. I feel this could be a long-term relations the transaction. The salesman Alex and the manager Bob were transparent and I got a very reasonable deal. I feel this could be a long-term relationship with this dealership. More

The Service Consultant who handled my vehicle's work was courteous, professional, and kept me informed. There were no high-pressure sales. Brendon got the initial problem fixed quickly (new starter), and th courteous, professional, and kept me informed. There were no high-pressure sales. Brendon got the initial problem fixed quickly (new starter), and then walked me through some maintenance options available. He helped me decide which preventative maintenance items were best, and I did have some of the additional recommended PM work performed. I only had to say 'No Thanks' once to some of the other recommended work and it was without push-back. As it should be. I was contacted as soon as the work was finished. The cost for the work performed was what I anticipated. I have not been to this dealership for a while. I'll definitely be using them again, More

I wish I had waited to write my review before I came home and talked to my Credit Union. Initially, I was happy about finding a Prius. Something I had trouble finding for over 18 months. When I came home I r and talked to my Credit Union. Initially, I was happy about finding a Prius. Something I had trouble finding for over 18 months. When I came home I realized that our finance person had misled us to believing we were signing off on the included oil changes that Toyota offers to new customers only to find out he had actually added on over 9,000 worth of warranties, tire coverage, and other charges. He charged us over $600 for vin tags, something you can opt out of. He charged us another $300 for added warranties on theft insurance that he blatantly lied about and said it would be "turned off" if we didn't sign it. I have that on tape. He made us drive three and a half hours back to resign a new contract and would not give us a copy of the original contract or void it. I tentatively believe we were able to get the warranties off. Then they told us that it would take 60-90 days for them to get us new plates from our DMV because we are out of state. The Wisconsin DMV said it would be 4-6 weeks. That means they are holding onto the paperwork for some reason. Please do not buy from this dealership. I cannot tell you how awful this experience has been. I have bought 6 Toyotas from four other dealerships and I have never been treated like this before. PLEASE AVOID THIS DEALERSHIP!!! More

Terrible service, long wait time, questionable phrases stated to customers that are proven untrue. Greedy manager. stated to customers that are proven untrue. Greedy manager. More

Purchased a new Rav 4 3 years ago. They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the They put on new license plates at that time. I just went to install new plates and I couldn't get the rear plate off the rear trunk lid, because the bolts were rusty and stripped. Service department said it will cost around $ 175 bucks for them to fix it. I told them I bought the car new from here and they put the plates on. I told them forget it , I will go to another Toyota dealer to see if they will help me out.Service man said I will be right back. He came back in 5 minutes and said the car will be fixed in around a half hour. They put on new bolts front and back. It didn't cost me a dime. Thank you Service department..........C. M. Carol Stream Ill. More

The service was awful when I went there. They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord and they could not duplicate it. Bought cord and did trouble shooting, still does not work. Called for a manager twice by phone and no response More

Clean facilities, friendly people. KHALID gave me a fair deal, and made things possible. Thank you for your time and a great car! KHALID gave me a fair deal, and made things possible. Thank you for your time and a great car! More