Elgin Toyota

Very bad experience!!! We visited this Elgin Toyota dealership two weeks ago. Sales man, Ali Walter, showed us a new car which we are interested in. We didn't drive the car that we would like to trade dealership two weeks ago. Sales man, Ali Walter, showed us a new car which we are interested in. We didn't drive the car that we would like to trade in. However, Ali told us it is ok and dealer could still make a deal with us without looking at our old car. We provided VIN of our old car and made a purchasing agreement. The dealership didn't have the exact car that we want at that moment, but Ali told us it will be in the following Monday. On Moday, Ali called and informed us they ordered new car from manufacturer directly and car will be in dealership about a week. After a week, I called and Ali told me shipment delayed and we had to wait for a few more days. In the meantime, he asked us to do credit check and said it would take about 2 days to check credit. To my knowledge, it usually takes a few minutes to check your credit. Finally he called and told us the new car is in dealership and ready to pick up. We went and thought we just need to finish the final paperwork. Then they told us they couldn't offer the original price for the trade-in car because the trade-in car had frame damage in the past based on the carfax report, and they wanted to make a big cut of trade-in price. It's been two weeks and we gave VIN number two weeks ago. So we walked away. They don't honor their original deal. It is totally waste of time. I will never go to this dealership. More

Worst Experience anyone can have at this dealership.I had the deal finalized in July before the Cash for clunkers.I gave the deposit amount and I was told that the car will be arriving in 4 weeks but with th the deal finalized in July before the Cash for clunkers.I gave the deposit amount and I was told that the car will be arriving in 4 weeks but with the C4C,their demand went up and they pushed the delivery of my car and atlast they called me with the VIN number.I took the insurance and went to the dealer.The dealer and a male manager wanted us to withdraw the deal as they were getting a better price with the C4C.They were adding extra charges saying that the terms were subject to change though I deposited the amount and all the term deals were final.When I was still thinking about the extra charge,they sold off the car right in front of me and asked to take my refund back.The Internet sales managers Amy and Brian who helped me with the finding the deal and were witness to the deal details din't help me at this point when I needed their help. More

These people bait and and switched me form their ad in the newspaper. They said they had new avalons for a proce and then I drove 45 minutes to get there and they tell me it's had one owner and the manage the newspaper. They said they had new avalons for a proce and then I drove 45 minutes to get there and they tell me it's had one owner and the manager says it's a demo! They couldn't even get their story straight. Worst dealership I have ever been to. More

First person I talked to said $700 to ship what I wanted to buy, not to bad, based on this info. made a deal on the phone. Passed to sales person, said vehicle would be shipped in a couple days could be pic to buy, not to bad, based on this info. made a deal on the phone. Passed to sales person, said vehicle would be shipped in a couple days could be picked up on Jan. 11 but the price of shipping had gone up to $1300. Pick up date pushed back till not sure when, suddenly did not have title. Promised a certain date, didn't happen. Had several dates changed and different excuses every time. Finally got vehicle 2 weeks later than promised. Had been told it was showroom cond. but it cost me $300 to get it cleaned. Tried to contact but no response. I would advice caution if you want to deal with these people. More

Let me start out by saying that the salesperson was fine. You could tell right away that he wasn't in charge of helping me with my purchase, the power to make the deal was held by the General Manager. He is You could tell right away that he wasn't in charge of helping me with my purchase, the power to make the deal was held by the General Manager. He is a rude ,offensive and his actions and words stopped me from purchasing. AND I'VE BOUGHT 2 CARS THERE!! I have a higher-mile 2007 car, and I was well aware that I owed money on it and that I was in a negative eqity situation with my loan. What I guess Bob didn't realize was that I had $5500 in my pocket to offset that, and he never gave an oopportunity to tell him. As soon as Bob "appraised" my Camry(he didn't even drive it, and it is in wonderful condition for a 2007 with almost 70,000 miles. Instead he yelled at his salesperson, loud enough for me, and the whole showroom to hear. He asked the salesperson to stop wasting his time and said that I "can't buy a f__king thing", and to "get rid of this bust-out". The salesperson came back to me, clearly shaken(is this how these guys work all day? being abused?) and he told me that they couldn't help me. Now I was frustratd, and I asked to tslk to Bob. Clearly flustered, he walked to me and said that he was the General Manager, and that he wasn't in business to lose money, over appraise trade-ins, or to maake up for my mistake(meaning the car I bought THERE!!!). He then just walked away, really fast. No handshake, hello, goodbye,I'm sorry or any other common courtesy He never found out that I had alot of cash to put down. He didn't ask. No one did. I asked for the owner and they told me he wasn't available. Bob walked by and asked me why I was still there. At this point, I left. I got in my car, went to Schaumburg Toyota, got my deal apporved with the negstive equity included, and only had to put $3000 down. Bob Ellis, the General Manager at Elging Toyota made it completely clear to me that he could not care less about my business. If this is the face that Elgin Toyota chooses to put on its dealership, I believe they will lose a lot more than just my business. Bob is about 4ft'11 inches tall, and seems have a Napoleanic issue, or perhaps he just enjoys humiliating customers that are ready to do business. And let me just say again, this is NOT sour grapes from s guy with bsd credit that couldn't get a loan. My score is 812. I bought a car THAT DAY, put down enough cash to cover my negative equity, and like I said, they only needed $3000 down. I wrote this letter so buyers will beware of the antics that occur at Elgin Toyota, and think twice after reading this. If this is the way that Bob Loquercio(who I have since found out is the owner) wsnts his customers treated, I'm surprised, but so be it. Just so you know Mr. Loquercio, my house is in Elgin,and because the rudeness(including swearing) and laziness(never asked me for a down payment, and tossed me out of the store when I tried to explain it to him) I bought a car in Schaumburg instead of at your store in my home town. I'm going to let all my friends snd relatives know that you don't care about people from your own neighborhood. Bob Ellis is EXACTLY what is wrong with automobile sales. Like a throwback to the 80's. Anyway, all buyers be very aware of how I was treated at Elgin Toyota. There are close-by Toyota stores in Schaumburg and I believe St. Charles. Skip Bob Ellis, his bad attitude,and his booster seat(haha couldn't help myself). More

My husband and I looked at used vehicles on June 2, 2009. We dealt with salesman Wasif Ali. He pressured us into leaving a $100 deposit for a car, with the verbal promise that if we decided we didn't want it We dealt with salesman Wasif Ali. He pressured us into leaving a $100 deposit for a car, with the verbal promise that if we decided we didn't want it he would reverse the charges on our credit card. We called in less than 24 hours and said we were uncomfortable with the deal, and he said okay, he would talk to his manager. We called repeatedly, once a week, asking why our money wasn't being returned. I spoke with general manager Bob Ellis on a number of occasions and he kept saying the check was in the mail. He even asked me to fax my receipt over, which I did on Aug. 8, 2009. I contacted Toyota corporate on Sept. 21, 2009 and spoke with a Tanesha. She refered it to Elgin Toyota's cust. relations, and they never got back to me. She advised me to speak with corporate liason Michael Barich, and if that didn't work I should sue the owner of the dealership, Bob Loquerico. Michael apologized profusely, said it was all a misunderstanding. FOUR MONTHS after the original transaction, I finally received a $100 credit on my credit card. I'm just out the interest, I guess. More

They lied about a car they had over the phone with me. I got there and it was not anywhere to be found. Then Larry the manager, a tall overweight guy was insulting to us and lied about everything. He lied got there and it was not anywhere to be found. Then Larry the manager, a tall overweight guy was insulting to us and lied about everything. He lied about the cost of a brand new car and tried to sell us a used car for $600 dollars less than a new car. Then to add to this circus of a dealership, Larry did not even budge on the sticker price by one dollar. What kind of dealer wouldn't budge one dollar on the sticker price of a car? What a joke; we laughed all the way home about what obvious crooks these guys were. Unless you're looking for a good laugh resulting from poorly operated old school b.s. dealer tactics, don't waste your time with this dealer. Even if they offer you a good deal, I wouldn't trust this dealership to follow through on any of their warranties or packages. More

Worst Experience anyone can have at this dealership.I had the deal finalized in July before the Cash for clunkers.I gave the deposit amount and I was told that the car will be arriving in 4 weeks but with t the deal finalized in July before the Cash for clunkers.I gave the deposit amount and I was told that the car will be arriving in 4 weeks but with the C4C,their demand went up and they pushed the delivery of my car and atlast they called me with the VIN number.I took the insurance and went to the dealer.The dealer and a male manager wanted us to withdraw the deal as they were getting a better price with the C4C.They were adding extra charges saying that the terms were subject to change though I deposited the amount and all the term deals were final.When I was still thinking about the extra charge,they sold off the car right in front of me and asked to take my refund back.The Internet sales managers Amy and Brian who helped me with the finding the deal and were witness to the deal details din't help me at this point when I needed their help.The sales manager Ray Olson and his boss ( one of the persons who sit side by side in front of the computers at the entrance) were literally verbally abusing me and were using very mean/derogatory remarks to make me withdraw the deal which I did as I couldn't stand them.I wouldn't recommend this dealer at any cost.I also have the proof of the worksheet which has my signature and the manager(boss)signature which had all the terms outlined and they were not sticking to it when I went to pick my car.They were the most unprofessional people on this earth More

DISGUSTING SERVICE. DO NOT HONOR COMMITMENTS NOR DEALS. DISGUSTING SERVICE. DO NOT HONOR COMMITMENTS NOR DEALS. VERY MEAN DEALERSHIP,JUST ATTEMPTING TO CHEAT CUSTOMERS UNDER VARIOUS PRETEXT. MADE ME WAIT DISGUSTING SERVICE. DO NOT HONOR COMMITMENTS NOR DEALS. VERY MEAN DEALERSHIP,JUST ATTEMPTING TO CHEAT CUSTOMERS UNDER VARIOUS PRETEXT. MADE ME WAIT FOR 6 WEEKS AFTER PUTTING DOWN A 1000 $ DOWN PAYMENT,THEN DINT HONOR THE PRIOR COMMITMENT. TOTAL WASTE OF TIME. WOULD RECOMMEND STAYING AWAY,ABSOLUTELY WASTE OF TIME TALKING SENSE TO THEM. More

I had an awful experience with your dealership. I live over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes i over two hours away in Wisconsin, and thought I had found the car I wanted to buy. I called to make sure the car was still there, Julie told me yes it was. When I arrived not only was the car already sold it was sold on the pervious Saturday!!! I was then told whoever had purchased the vehicle had such bad credit the financing might not go thought and the car would be returned. When on called on Thursday to check on this I was put on hold for over 20minutes, and finally had to call back to leave a message for Brian. (who NEVER called me back) This is totally reprehensible behavior. I’m disgusted with the low level of customer service. More