Elgin Toyota

I have been coming to Elgin Toyota for many years whenever I needed service done on my Ravs as well as when it was time for a change in vehicles.I can say I have never had a bad experience. I have r whenever I needed service done on my Ravs as well as when it was time for a change in vehicles.I can say I have never had a bad experience. I have rated Elgin Toyota as "great" for just the reasons you mentioned:Customer Service, Friendliness and most importantly their quality of work.I feel I know I can trust their expertize, they are up front about what needs to be serviced now, as well as other things that need to be done, if not that day,then within a certain timeline. Elgin Toyota has a friendly professional staff who work well together to make a great Team. Thank you Elgin Toyota! You make something which most people dread doing, into a pleasureable experience! More

I’m a first time car buyer from Elgin Toyota, I ended up purchasing a used 2009 Toyota Prius I originally found on their internet site. When I called to inquire I spoke with Amy Volkening who couldn’t have purchasing a used 2009 Toyota Prius I originally found on their internet site. When I called to inquire I spoke with Amy Volkening who couldn’t have been more helpful. She walked me through the process and I came in a few days later to test-drive. I was a little nervous about getting a fair deal since I’m not familiar with negotiating. They explained everything to me up front and it was literally hassle-free. I am so pleased with my car and will recommend Elgin Toyota to others in search of a smooth and easy process. I’ve had my car for almost a month now and loving it. Thanks again Elgin Toyota! More

I have used this dealership for service since I bought my cat there 5 years ago. They are always professional, and most of all, trustworthy. If they say it needs to be fixed, it does ... and they do not t cat there 5 years ago. They are always professional, and most of all, trustworthy. If they say it needs to be fixed, it does ... and they do not try to sell service that is not needed. Trust is the single most important factor when choosing a service repair shop. They always work around my difficult schedule, allow me the use of a loaner when service cannot be finished in a short time, and always return my car clean. Price is always fair, and they have worked with Toyota in the past to resolve issues beyond warranty in some circumstances. I would highly recommend this dealership to anyone requiring fair, honest service. More

Great, no haggling price. Nice, professional service. Great, no haggling price. Nice, professional service. All people in this dealership are courteous and willing to assist. I am especially impres Great, no haggling price. Nice, professional service. All people in this dealership are courteous and willing to assist. I am especially impressed by the wonderful service from Amy Volkening and Bozena Lyznik. I am certainly willing to purchase a car again in Elgin Toyota dealership. More

This is our second vehicle purchased from Elgin, dealt with Amy and Jose both times. Both are excellent employees to work with, very customer friendly. we would also like to give shout out to Sam for sho with Amy and Jose both times. Both are excellent employees to work with, very customer friendly. we would also like to give shout out to Sam for showing us all the functions of our new car before we left the dealers lot. Our next vehicle purchase will most likely be from Elgin again and we hope to deal with these people again. Our only gripe was with the time it took for delivery of car from the factory, we realize that the selling dealer has no control over this process. Other than that we are VERY HAPPY with our purchase. Judie& Ed Kozlowski from Melbourne, Fl. More

Bozena was very polite and sweet. I had problem because i couldn't decide what car I was supposed to buy you ,Bozena show me everything many times,very profetional.after i decided on the car Bozena help me t couldn't decide what car I was supposed to buy you ,Bozena show me everything many times,very profetional.after i decided on the car Bozena help me to prepare everything, she never show me that she is tired :). I bought second car for my husband in the same delership because I like to work with Bozena. Yes I defineately recomend them for my friends. I like Elgin Toyota becouse atmosfere there is completely different, people are nice and very friendly. Thank you .Magdalena Il More

My wife was looking for a new Prius (or so she thought) about 5 months ago. I went on Edmunds.com and sent out a blast and Elgin Toyota (Amy Volkering specifically) responded. We had opted at the time to about 5 months ago. I went on Edmunds.com and sent out a blast and Elgin Toyota (Amy Volkering specifically) responded. We had opted at the time to not buy, but I continued to see some things come through from Amy. When I decided to get rid of my van, I picked up an old Elgin Toyota email and reply'd with the specific car I wanted. Robert answered, explained it would be a difficult car to find but I immediately felt like he was working for me. Needless to say he found the car, let me know immediately and we began to plan the next steps. I secured financing through my credit union and contacted Robert back to bring my van in to get valued. When I arrived, Robert hooked me up with Gary Doty who in my opinion is the salesman of the year, and just as Robert did, Gary immediately picked up where Robert left off and went to work for me. We brokered the deal and I was out of there in less than 1 hour knowing my car would be there Monday. I wasn't happy with the first offer on my van as I truly didn't feel it was fair. They did come back with a number that wasn't as high as I had hoped but was indeed very fair. I didn't realize the dealership was closed on Sunday so I was kind of nervous when I didn't hear back from anybody but I woke up mid morning Monday to an email from Robert confirming that the car would be there etc. I showed up at my appointment time and the car was sitting right in front all shiny and new. I walked in and Gary was sitting at his desk with my paperwork, owner's manuals and keys ready to go for a drive. There were two other people that I dealt with. One was the intermediate guy who tries to sell you other things (can't remember his name) but I talked to him twice and didn't care for him either time...I found him to be somewhat of a bully. The second was Dave, the finance manager. He questioned some of my decisions, however, I felt that he had my best intentions in mind and wanted to make sure that I had made informed decisions. I went into this deal very cautiously because Elgin Toyota gets a bad rap from a low number of ratings on websites such as dealerrater. I mentioned this to both Robert and Gary and in fact Gary and I spent sometime discussing alternatives. I would go back to Elgin Toyota again and again and will recommend to my friends and family where appropriate. My wife will be buying a new prius and I am confident that I will contact Robert and Gary and repeat this process. Don't believe everything you read about Elgin Toyota. The comments that are on the internet, although fairly negative, do not represent the quality of service that I found in Robert and Gary. Thank you Elgin Toyota!!! Dave B. 2010 Prius V, Blizzard Pearl with Advanced Technology Package More

I have purchased six cars from Elgin Toyota, five of them from Tom Licata. I also my cars serviced here. I have always found Elgin Toyota to be a wonderful place to do business. It's a beautiful facility and from Tom Licata. I also my cars serviced here. I have always found Elgin Toyota to be a wonderful place to do business. It's a beautiful facility and everyone who works there is accomodating. The service department personnel is top drawer. I don't understand the negative reviews of Elgin Toyota -- I have never, ever had a bad experience there. More

You indicate and try to be straightforward. You also indicate clearly your intentions but they will just not be ready to work that way - i.e. - in friendly, trustworthy and cooperative way...guys don't indicate clearly your intentions but they will just not be ready to work that way - i.e. - in friendly, trustworthy and cooperative way...guys don't recommend them....be careful. The sales person was senior enough as well... More

After reading a bunch of horror stories I didn't want to go to Elgin Toyota. The prices were too tempting so I though it may be worth it. I called ahead and drove 1.5 hours to get there. They had the car, i go to Elgin Toyota. The prices were too tempting so I though it may be worth it. I called ahead and drove 1.5 hours to get there. They had the car, it was in great shape and we bought it with an out of state check just before closing. Cars move fast there so beware if you have to drive to get there! When we called there were two at the same price and same mileage-when we arrived there was only one (I looked at the salesman’s computer screen over his shoulder and the time stamp of purchase checked out with his story). I kind of regret reading all of the bad reviews because I walked in with a bad attitude and walked out pleased. As with any big purchase just be ready to run if there is anything suspicious and don't be desperate. WYSIWYG. The car we bought had an updated CarFax sheet (which I highly recommend because of the built in assurance that it provides at no charge). I denied the Toyota certification (which they wanted to charge $1,400 for) as well as all the different warranty options that they offered later. Overall don't expect to talk them down on the price - because they didn’t budge a penny with me. The car I purchased there is working great so far and was about $3,000-1,500 cheaper than anywhere else around. Other dealers added the certification at no cost, so with one dealer it would have been the same price as Elgin if we purchased the Toyota Certification. Don't expect any perks, warm fuzzy feelings or Nordstrom service. It’s kind of like going to walmart. You can expect competitive prices. They also added about 10 gallons of gas without any prompting from me. The place worked for me but I came in with no trade in no need for financing and I knew exactly what I wanted. I got a good car for a good price but I didn’t get a cookie with my car. Tony Sawyer More