Elgin Toyota

My wife's toyota sequoia had a clicking sound in the drivers seat, so we set up an appointment with the service department. Mr.Barich notified us that our seat needed to be replaced,during their road te drivers seat, so we set up an appointment with the service department. Mr.Barich notified us that our seat needed to be replaced,during their road test one of the technicians heard a ticking sound under the hood of the vehicle. Mr.Barich informed us of an exhaust leak,and extended the use of their loaner vehicle to us.The service department ordered the parts for our vehicle and called us when they were installed.My wife and I are greatly appreciative of the extra efforts by the service department, the technician that worked on our vehicle, and how informative Mr.Barich was with us throughout the process of getting our vehicle fixed and back to us in a timely fashion, thanks again The BREED family. You guys were GREAT!!!!!! More

Everyone at the dealership has always been extremely friendly and helpful. We have been buying cars here since they opened and have always used their parts and service department. Their prices, for sa friendly and helpful. We have been buying cars here since they opened and have always used their parts and service department. Their prices, for sales and service, are very competitive and I've never had them recommend service that was not needed. Our salesman, Gary Doty, is extremely honest, helpful, and a genuinely good person. Mike Barich and Mike Forsberg run excellent pats and service departments, all of the service writers are great to work with. I can't forget the porters, they are friendly, fast, courteous, and very helpful. Overall, I would not consider buying or having my vehicles serviced elsewhere. More

I purchased my 2003 4Runner ,new, from Elgin Toyota.I I purchased my 2003 4Runner ,new, from Elgin Toyota.I could have it "serviced" closer to my home, but I trust Darryl,and the guys in "service "have I purchased my 2003 4Runner ,new, from Elgin Toyota.I could have it "serviced" closer to my home, but I trust Darryl,and the guys in "service "have always been friendly and done a great job -- that makes it worth the extra miles I drive to have the car worked on. Ed Ken.... More

Probably my best experience ever had at a dealership....Ryan went above and beyond listening to my concerns and reasons for my appointment. Excellent customer service---Elgin Toyota should kn dealership....Ryan went above and beyond listening to my concerns and reasons for my appointment. Excellent customer service---Elgin Toyota should know how lucky they are to have an employee like Ryan Baum... If they ever wonder how customers like to be treated, just observe Ryan interact with customers! I will return to this location, based solely upon Ryan. Thanks, -Mark Andersen 630-229-1456 More

Our vehicles have been serviced by this dealership for more than 15 years and they have provided us with excellent service. They are organized, clean, friendly, and upfront with what needs to be done. The more than 15 years and they have provided us with excellent service. They are organized, clean, friendly, and upfront with what needs to be done. The quality of the Service Department of the Elgin Toyota Scion Dealership is the number one reason for us to return here for future purchases. More

Very friendly service when called to set up the appointment. Prompt and courteous when checking in for the appointment. Was told it would take about an hour and they were correct. When the servi appointment. Prompt and courteous when checking in for the appointment. Was told it would take about an hour and they were correct. When the service was complete escorted me to cashier. Will be back. More

I have purchased my 2003 Highlander and 2005 Sienna from Elgin Toyota. I have used the service department since my Highlander purchase and I am very confident with the quality of service and very impressed Elgin Toyota. I have used the service department since my Highlander purchase and I am very confident with the quality of service and very impressed with how courteous I have been treated.There have been several times where I can say they went beyond the normal call of service. I refer Elgin Toyota whenever the ocassion allows. Michael Barich and hiis crew do a great job! Brian Thompson More

I have been bringing my Camry to Elgin Toyota to be serviced for years. When I go in I always schedule my appointments with Jerry Sharif. He exemplifies excellent customer service every time I go in. W serviced for years. When I go in I always schedule my appointments with Jerry Sharif. He exemplifies excellent customer service every time I go in. With the lack of good customer service out there it is nice to know that every time I go into Elgin Toyota, Jerry is there to greet me with a warm friendly smile and excellent service!!! It is hard to find a service writer that actually listens to your needs and concerns. I never have to worry about that with Jerry every time he has helped us he listens to our concerns, explains the service being performed, how much it will cost, and when the work will be completed. More importantly then being friendly and listening Jerry is also very honest. It’s nice to know you can go into your local dealer and get your car serviced and deal with someone who is honest and has integrity he isn’t just trying to make a buck!!! To further prove my point it’s not everyday you will hear a service guy tell you that you can wait a few more visits before getting a particular service done on your car. I love working with Jerry and as long as he is at Elgin Toyota I will always get my families cars serviced there. It’s nice to know that with Jerry we never have to worry about anything!!! He delivers all his promises and keeps his word. I suggest everyone call and make appointments with Jerry!!! Keep up the good work Elgin Toyota and I think everyone can learn a lesson or two from the excellent work ethics of Jerry!!! More

I went in to purchase an used car. I had been to a couple of dealers before looking for a used Camry. Elgin Toyota was willing to work with me giving me more for my trade and actually reducing the pr couple of dealers before looking for a used Camry. Elgin Toyota was willing to work with me giving me more for my trade and actually reducing the price enough on the Camry to meet what I wanted to have for a payment. Adrian, the sales manager, was superb to work with. I did not feel pressured at all, and I got what I wanted. More

I went in for a recall notice. They told me 3 additional things were wrong with my car for a total of $800. When my husband and I asked to see, the associate said "Well that means I'd have to put it back up things were wrong with my car for a total of $800. When my husband and I asked to see, the associate said "Well that means I'd have to put it back up on the rack again." They made us wait while they did and then gave a general description, pointing a flash light at the general area as opposed to sticking his fingers or an object near the area so we could see what he was talking about. In addition, he said that the recall part would take 4-6 weeks to come in. I went to another Toyota dealer the same day and they said that and only 2 things were wrong. The third they said was perfectly fine. And they also advised that the 2 things that were wrong were covered under my extended warranty - something Elgin Toyota didn't even check on. I ended up paying $0 at the second dealer, who also proactively replaced the recall part only one week later as opposed to the 4-6 weeks that Elgin adivsed. The bottom line is that Elgin left me feeling like they were only interested and after my money. What really upsets me is that I had gone to them in May and paid $700 to make sure that everything was great with my vehicle, under their advice. Now I wonder if I even had to pay that or if it may have been covered under my extended warranty. More