Elgin Toyota

I went to Elgin Toyota to see about buying a new RAV4 because they participate in the Consumer Reports Build and Buy program for new cars. Of the three dealers in the Chicago area that participate, Elgi because they participate in the Consumer Reports Build and Buy program for new cars. Of the three dealers in the Chicago area that participate, Elgin Toyota appeared to be the most interested in my business and sent me emails to gently explain the advantages of their new car program. I went by the dealership to test drive a car and get more information about the RAV4. I was very pleasantly surprised at how friendly and knowledgeable the sales personnel were. Manfred Hoerr carefully explained the different models, the options, and the costs associated with a purchase and answered all of my questions along with his colleague Jim Swartz. They introduced me to the Sales Manager, Steve Neidig, who made it very clear that they wanted to do business with me and were willing to go out of their way to make that happen. Then Manfred took me in to meet the service manager, Mike Barich, who spent thirty minutes out of his busy day to give me an impromptu and very informative briefing on the services he offered, including how easy it was to make a real time appointment online. He then patiently answered some of my questions on such topics as nitrogen in tires and synthetic oil. Manfred then helped me decide the exact configuration of the car I wanted and presented their best price for the package in a very honest and straightforward manner. After considering the offer, and carefully researching prices on the internet and in the local area, it became very apparent that Elgin Toyota's offer was exceptional. It was not only a fair price by any standard, but it was straightforward and easy to understand, and they made the buying process totally transparent. There were no confusing numbers or complicated calculations. At that point, I made the decision to buy the car, and the people at Elgin Toyota made it happen quickly, efficiently, and courteously. They found the car, and Jim Swartz picked it up in Kenosha and delivered it within two days. He even called me as soon as he arrived at the dealership just to let me know it was there. When I went to pick it up, it was beautiful! They had gone out of their way to present it in perfect condition. It was immaculate inside and out exactly as ordered. Manfred Hoerr then spent an hour of his time going over every detail of the car's layout and operation for me. He did a great job getting me oriented so I would know what I was looking at when I got a chance to read the manual. When I drove out of the dealership, I knew much more than I thought I would about the car I was driving, and it was a delightful experience. Since the purchase, Manfred has kept in touch regularly to be sure everything goes smoothly. Overall, I couldn't be more pleased with the entire process at Elgin Toyota, and I would highly recommend them to anyone who is interested in buying a Toyota. My overall rating for Elgin Toyota is excellent -- friendliness, knowledge, professionalism, price, service -- all a well deserved excellent. Thanks, guys. More

I purchased a new Sequoia seven years ago from Elgin Toyota, and would not consider going anywhere else for service. I am always greeted quickly and with a smile by the service advisors. There are alw Toyota, and would not consider going anywhere else for service. I am always greeted quickly and with a smile by the service advisors. There are always several service advisors available so I am taken care of quickly and rarely have to wait. They make appointments for oil changes so the service is performed in a timely manner and I am on my way. For more extensive visits they have a few loaners available to use so I don't have to wait. It is best to call ahead and ask if one is available. I receive coupons in the mail and via email for service specials that coordinate with the age of my vehicle. Elgin Toyota is the only service dealer that I trust to be honest about necessary work. They let me know the things that need to be taken care of immediately, and the things that can hold off without using "scare tactics" to force me into doing work. My husband even takes his Ford cargo van there for service...it's not a Toyota but they work on all makes and models of vehicles. The next time I buy a vehicle it will be a Toyota and it will be purchased and serviced at Elgin Toyota. More

My wife's toyota sequoia had a clicking sound in the drivers seat, so we set up an appointment with the service department. Mr.Barich notified us that our seat needed to be replaced,during their road te drivers seat, so we set up an appointment with the service department. Mr.Barich notified us that our seat needed to be replaced,during their road test one of the technicians heard a ticking sound under the hood of the vehicle. Mr.Barich informed us of an exhaust leak,and extended the use of their loaner vehicle to us.The service department ordered the parts for our vehicle and called us when they were installed.My wife and I are greatly appreciative of the extra efforts by the service department, the technician that worked on our vehicle, and how informative Mr.Barich was with us throughout the process of getting our vehicle fixed and back to us in a timely fashion, thanks again The BREED family. You guys were GREAT!!!!!! More

Everyone at the dealership has always been extremely friendly and helpful. We have been buying cars here since they opened and have always used their parts and service department. Their prices, for sa friendly and helpful. We have been buying cars here since they opened and have always used their parts and service department. Their prices, for sales and service, are very competitive and I've never had them recommend service that was not needed. Our salesman, Gary Doty, is extremely honest, helpful, and a genuinely good person. Mike Barich and Mike Forsberg run excellent pats and service departments, all of the service writers are great to work with. I can't forget the porters, they are friendly, fast, courteous, and very helpful. Overall, I would not consider buying or having my vehicles serviced elsewhere. More

I purchased my 2003 4Runner ,new, from Elgin Toyota.I I purchased my 2003 4Runner ,new, from Elgin Toyota.I could have it "serviced" closer to my home, but I trust Darryl,and the guys in "service "have I purchased my 2003 4Runner ,new, from Elgin Toyota.I could have it "serviced" closer to my home, but I trust Darryl,and the guys in "service "have always been friendly and done a great job -- that makes it worth the extra miles I drive to have the car worked on. Ed Ken.... More

Probably my best experience ever had at a dealership....Ryan went above and beyond listening to my concerns and reasons for my appointment. Excellent customer service---Elgin Toyota should kn dealership....Ryan went above and beyond listening to my concerns and reasons for my appointment. Excellent customer service---Elgin Toyota should know how lucky they are to have an employee like Ryan Baum... If they ever wonder how customers like to be treated, just observe Ryan interact with customers! I will return to this location, based solely upon Ryan. Thanks, -Mark Andersen 630-229-1456 More

Our vehicles have been serviced by this dealership for more than 15 years and they have provided us with excellent service. They are organized, clean, friendly, and upfront with what needs to be done. The more than 15 years and they have provided us with excellent service. They are organized, clean, friendly, and upfront with what needs to be done. The quality of the Service Department of the Elgin Toyota Scion Dealership is the number one reason for us to return here for future purchases. More

Very friendly service when called to set up the appointment. Prompt and courteous when checking in for the appointment. Was told it would take about an hour and they were correct. When the servi appointment. Prompt and courteous when checking in for the appointment. Was told it would take about an hour and they were correct. When the service was complete escorted me to cashier. Will be back. More

I have purchased my 2003 Highlander and 2005 Sienna from Elgin Toyota. I have used the service department since my Highlander purchase and I am very confident with the quality of service and very impressed Elgin Toyota. I have used the service department since my Highlander purchase and I am very confident with the quality of service and very impressed with how courteous I have been treated.There have been several times where I can say they went beyond the normal call of service. I refer Elgin Toyota whenever the ocassion allows. Michael Barich and hiis crew do a great job! Brian Thompson More

I have been bringing my Camry to Elgin Toyota to be serviced for years. When I go in I always schedule my appointments with Jerry Sharif. He exemplifies excellent customer service every time I go in. W serviced for years. When I go in I always schedule my appointments with Jerry Sharif. He exemplifies excellent customer service every time I go in. With the lack of good customer service out there it is nice to know that every time I go into Elgin Toyota, Jerry is there to greet me with a warm friendly smile and excellent service!!! It is hard to find a service writer that actually listens to your needs and concerns. I never have to worry about that with Jerry every time he has helped us he listens to our concerns, explains the service being performed, how much it will cost, and when the work will be completed. More importantly then being friendly and listening Jerry is also very honest. It’s nice to know you can go into your local dealer and get your car serviced and deal with someone who is honest and has integrity he isn’t just trying to make a buck!!! To further prove my point it’s not everyday you will hear a service guy tell you that you can wait a few more visits before getting a particular service done on your car. I love working with Jerry and as long as he is at Elgin Toyota I will always get my families cars serviced there. It’s nice to know that with Jerry we never have to worry about anything!!! He delivers all his promises and keeps his word. I suggest everyone call and make appointments with Jerry!!! Keep up the good work Elgin Toyota and I think everyone can learn a lesson or two from the excellent work ethics of Jerry!!! More