Elgin Toyota

I BOUGHT AN 07 TOYOTA HIGHLANDER. TOM WAS VERY HELPFUL SUGGESTING VEHICLES. I TOLD HIM THAT I'M NOT A FAN OF CARS BUT COULDN'T AFFORD THE GAS ON AN SUV. HE SHOWED ME THE PERFECT SUV THAT WAS JUST FOR ME! SUGGESTING VEHICLES. I TOLD HIM THAT I'M NOT A FAN OF CARS BUT COULDN'T AFFORD THE GAS ON AN SUV. HE SHOWED ME THE PERFECT SUV THAT WAS JUST FOR ME! THE HIGHLANDER IS NOT LOW AND IT SAVES ME MONEY ON GAS. FOR BEING A YOUNG GIRL WHO DOESN'T KNOW MUCH ABOUT CARS, TOM REALLY EXPLAINED EVERYTHING TO ME ABOUT CARS AND FINANCING.I SEARCHED ONLINE FOR WEEKENDS ON PRICES FOR USED VEHICLES. THIS DEALERSHIP WAS ALWAYS AT THE TOP. EVERYONE THERE WAS NICE AND HELPFUL. EVERY TIME I WENT IN TO GET MY NORMAL MAINTENANCE EVERYONE GREETED ME LIKE I WAS SOMEONE FAMOUS. FROM NOW ON ELGIN TOYOTA WILL BE MY NUMBER ONE PLACE TO GO TO FOR A VEHICLE. BEST COMPANY I HAVE DEALT WITH. More

I was trying to buy a new Toyota vehicle, and I visited Elgin Toyota several days ago. I was completely underwhelmed by the experience. When I first walked into the dealership, despite the fact that ther Elgin Toyota several days ago. I was completely underwhelmed by the experience. When I first walked into the dealership, despite the fact that there were several staff members just standing around not doing anything, all of them just pretty much ignored me and no one came to greet me. After I managed to get someone's attention, instead of helping me look for the type of new vehicle that I said I wanted, they just tried to pressure me into buying a used vehicle that was of a type that was completely different. The whole experience was just very unprofessional. I have since made my purchase from a different dealership in the area, with a significantly better experience. More

I have a 2007 Toyota 4-Runner , 2009 Nissan Altima, I service both my automobiles at this dealership. The reason is I trust them. I have been treated with respect and genuine fairness when purchasing my service both my automobiles at this dealership. The reason is I trust them. I have been treated with respect and genuine fairness when purchasing my vehicles or having service done on them. I would highly recommend this dealership. I purchased my Toyota 4-Runner new at this delaership. When I first purchased my Toyota I dealt with Gary Dolte in sales who has a calm about him, while making a major decision like a purchase of an automobile. Since then I have dealt with Mike Barrich in service who handles his customers like they are family.Just a quick word about my Nissan. I service it here not the Nissan dealer i purchased it at, becuase this dealership is the best. The quality of service is great. I am provided a loaner vehicle when servicing my vehicles and I am fully advised of the cost of repairs prior to work being done. May I add the price of repair is always a fair amount in my opinion. I will return to this dealership for all of my future vehicle purchases or repairs. More

My vehicle purchase from Elgin Toyota went perfectly. Mike was courteous, he listened when I told him what I needed and why I needed it. I traded a Honda Ridgeline for a Toyota Tundra. The Ridgeline (a Mike was courteous, he listened when I told him what I needed and why I needed it. I traded a Honda Ridgeline for a Toyota Tundra. The Ridgeline (a great truck) was not big enough to handle the towing that I was going to be doing with a new business venture. Everyone, not just Mike, was a real pleasure to deal with. I will buy another vehicle from them and will recommend them to my friends as well. They did a great job. Thank you for a wonderful transaction! More

Be prepared to be insulted and have high pressure sales tactics thrown at you. The sales person (Ali)was extremely rude and treated us like we were dirt and wasting his time. He seemed angry when we ask tactics thrown at you. The sales person (Ali)was extremely rude and treated us like we were dirt and wasting his time. He seemed angry when we asked any questions, such as, "Why is this car cheaper than that car?" and "Are your prices negotiable?" He used an angry tone of voice, when my husband and I both requested to test drive the car. He tried insulting our tastes when we told him we were looking at cars other than Toyota. We went back and got a different sales person, Jeff, who was friendlier, but still a used car salesman. The financial guy, (Alex-?) seemed like a real d-bag, tried insulting us again- like we were too stupid to be able to negotiate a deal with another dealership. Seems like shady business when car dealerships won't put an offer in writing and give you a copy of it. More

Do not beleive their Internet Price. The price they advertised was not the price they were willing to give me. They said it was a 'Mistake' by the on-line department. They could not sell the car for advertised was not the price they were willing to give me. They said it was a 'Mistake' by the on-line department. They could not sell the car for that price because they paid more for it. They wanted to sell it to me for $3,000 more than the Advertised price. They would not negotiate. If it was a mistake they should have made some compensations but not even that was offered. Bad business. Gary P. was the salesperson and was good to work with and I do not beleive it was his fault. It went higher than him and he could not do anything about it. They seem to be untrustworthy. More

I bought my Toyota Highlander from Gary ; which is the third Toyota car running in the family. Gary was very friendly and helpful to show the car, let us test drive and seal the deal. Manager Steve had ch third Toyota car running in the family. Gary was very friendly and helpful to show the car, let us test drive and seal the deal. Manager Steve had checked couple of times during the purchase to make sure everything was under good care by salesman. It's a VERY professional dealer. My experience told me that a good dealer with excellent reputation did make a big difference on the car buying experience. I like to recommend Elgin Toyota! More

I couldn't believe it... Made a deal over the internet, dealer told me to come in and they would have the car ready. As soon as I arrived the person I was talking to supposedly had an emergency and I was g dealer told me to come in and they would have the car ready. As soon as I arrived the person I was talking to supposedly had an emergency and I was given a guy who had no idea of the deal. Then the car had made a deal on they didn't have. they said they had just sold it and the only one they had was an upgraded one. After that argument they told me that my car wasn't worth what they had agreed to. Last but not least they tried to get me for more than $1600.00 in extra taxes. When I told them they were cheating me the salesman tried to give me some BS story that made no sense whatsoever. When the manager came over he said "that truckisn't leased, we thought it was leased" Never at any time mdid I ever say or even imply that it was leased. EVER!!! Had I have not caught it they would have stuck me pretty good. I WOULD NEVER RECOMMEND THIS DEALER TO ANYONE. THEY ARE A RIP OFF AND SHOULD BE ASHAMED OF THEMSELVES. More

I went to Elgin Toyota to see about buying a new RAV4 because they participate in the Consumer Reports Build and Buy program for new cars. Of the three dealers in the Chicago area that participate, Elgi because they participate in the Consumer Reports Build and Buy program for new cars. Of the three dealers in the Chicago area that participate, Elgin Toyota appeared to be the most interested in my business and sent me emails to gently explain the advantages of their new car program. I went by the dealership to test drive a car and get more information about the RAV4. I was very pleasantly surprised at how friendly and knowledgeable the sales personnel were. Manfred Hoerr carefully explained the different models, the options, and the costs associated with a purchase and answered all of my questions along with his colleague Jim Swartz. They introduced me to the Sales Manager, Steve Neidig, who made it very clear that they wanted to do business with me and were willing to go out of their way to make that happen. Then Manfred took me in to meet the service manager, Mike Barich, who spent thirty minutes out of his busy day to give me an impromptu and very informative briefing on the services he offered, including how easy it was to make a real time appointment online. He then patiently answered some of my questions on such topics as nitrogen in tires and synthetic oil. Manfred then helped me decide the exact configuration of the car I wanted and presented their best price for the package in a very honest and straightforward manner. After considering the offer, and carefully researching prices on the internet and in the local area, it became very apparent that Elgin Toyota's offer was exceptional. It was not only a fair price by any standard, but it was straightforward and easy to understand, and they made the buying process totally transparent. There were no confusing numbers or complicated calculations. At that point, I made the decision to buy the car, and the people at Elgin Toyota made it happen quickly, efficiently, and courteously. They found the car, and Jim Swartz picked it up in Kenosha and delivered it within two days. He even called me as soon as he arrived at the dealership just to let me know it was there. When I went to pick it up, it was beautiful! They had gone out of their way to present it in perfect condition. It was immaculate inside and out exactly as ordered. Manfred Hoerr then spent an hour of his time going over every detail of the car's layout and operation for me. He did a great job getting me oriented so I would know what I was looking at when I got a chance to read the manual. When I drove out of the dealership, I knew much more than I thought I would about the car I was driving, and it was a delightful experience. Since the purchase, Manfred has kept in touch regularly to be sure everything goes smoothly. Overall, I couldn't be more pleased with the entire process at Elgin Toyota, and I would highly recommend them to anyone who is interested in buying a Toyota. My overall rating for Elgin Toyota is excellent -- friendliness, knowledge, professionalism, price, service -- all a well deserved excellent. Thanks, guys. More

I purchased a new Sequoia seven years ago from Elgin Toyota, and would not consider going anywhere else for service. I am always greeted quickly and with a smile by the service advisors. There are alw Toyota, and would not consider going anywhere else for service. I am always greeted quickly and with a smile by the service advisors. There are always several service advisors available so I am taken care of quickly and rarely have to wait. They make appointments for oil changes so the service is performed in a timely manner and I am on my way. For more extensive visits they have a few loaners available to use so I don't have to wait. It is best to call ahead and ask if one is available. I receive coupons in the mail and via email for service specials that coordinate with the age of my vehicle. Elgin Toyota is the only service dealer that I trust to be honest about necessary work. They let me know the things that need to be taken care of immediately, and the things that can hold off without using "scare tactics" to force me into doing work. My husband even takes his Ford cargo van there for service...it's not a Toyota but they work on all makes and models of vehicles. The next time I buy a vehicle it will be a Toyota and it will be purchased and serviced at Elgin Toyota. More